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Added 12 mins ago
HR
Supervisor, Transit Infrastructure
Halifax Regional Municipality
Dartmouth, NS
- $83,500 to $114,800 CAD / year
- Temporary
…Applicants are encouraged to self-identify on their electronic…
Added 12 mins ago
CS
Graphics Coordinator
CVS Studios
Oakville, ON
- Full-time
…shipping to event locations nationwide, ensuring timely, safe delivery as well as installation, taking care of dismantling as well as storage of client…
Added 12 mins ago
OP
Modern Workplace Manager- Microsoft M365
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Senior Manager Corporate Systems & Reporting, this position is providing leadership in Microsoft 365 delivery and governance, automation, ServiceNow operations, security…
Added 12 mins ago
S
Quality Assurance Lead
Systematix
PE · Prince, PE
- Contract
The successful consultant will provide hands-on QA leadership within a multidisciplinary Agile delivery environment, establishing quality standards and practices while leading both…
Added 12 mins ago
AS
Electrical Engineering Manager
Adamson Systems Engineering
Port Perry, ON
- $100,000 to $150,000 CAD / year
- Full-time
We are currently hiring an Electrical Engineering Manager who will play a critical role in driving the design, development, and delivery of Adamson’s next-generation professional products.…
Added 15 mins ago
Director, Digital Experience Platforms
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Montreal, QC
The Director, Digital Experience Platforms (DXP) is accountable for the strategy, engineering delivery, operations, reliability, and evolution of all customer-facing digital experience…
Added 30 mins ago
JI
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
Moncton, NB
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 30 mins ago
B
Client Service Assistant
BMO
Toronto, ON · FCP
- Part-time
…Collaborates with internal and external stakeholders to facilitate delivery of business objectives in accordance with applicable policies, processes, and controls. Troubleshoots and…
Added 30 mins ago
TH
Overnight Order Picker Full Time (HALIFAX)
The Home Depot
Halifax, NS
- Full-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 30 mins ago
P
Portfolio Release Manager, Developer Experience Platform
Priceline
Toronto, ON
- Full-time
As a Portfolio Release Manager working within a Product Operating Model (POM) - and supporting Priceline’s Developer Experience Platform - your role centers on orchestrating the successful…
Added 42 mins ago
YD
Senior HR Generalist. – Application deadline: Open until filled.
Yellowknives Dene First Nation
Yellowknife, NT
- Full-time
Reporting to the Human Resources Manager, the Senior Human Resources Generalist provides experienced, day-to-day HR operational support with a primary focus on full-cycle recruitment,…
Added 42 mins ago
N&
General Manager - Nunavut
NWT & NU Chamber of Mines
Iqaluit, NU
- Full-time
Reporting and accountable to the Ottawa-based CEO, the General Manager (GM) – Nunavut (NU) contributes to achieving the goals and objectives of the Chamber. The GM - NU is key to service…
Added 44 mins ago
CK
Customer Service Representative
Circle K
Borden-Carleton, PE
- Full-time
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 44 mins ago
C
Group Product Manager, Virtual Account Management
CIBC
Toronto, ON · Vancouver, BC
- Full-time
As a Group Product Manager within the Liquidity Products and Accounts Services team, you will be supporting the Senior Director in achieving business objectives, and managing the…
Added 44 mins ago
Strategic Recruitment Lead
marineatla
North Sydney, NS
Under the guidance of the Manager, Labour Relations & Recruitment, leads and coordinates recruitment activities to support the effective delivery of end-to-end recruitment services and the…
Added 44 mins ago
Principal Contracts Management
Evolution Mining Limited
Red Lake, ON
…stakeholder collaboration, the role supports the successful delivery of projects and operational objectives while upholding the organization’s values of safety, excellence, accountability,…
Added 1 hour ago
P
Portfolio Release Manager, Developer Experience Platform
Priceline
Toronto, ON
- Full-time
As a Portfolio Release Manager working within a Product Operating Model (POM) - and supporting Priceline’s Developer Experience Platform - your role centers on orchestrating the successful…
Added 1 hour ago
C-
Professional Learning Supervisor
CDRCP - Child Development Resource Connection Peel
Mississauga, ON
- Contract
…qualifications. Candidates that require accommodation during the application process are encouraged to contact the Hiring Manager at…
Added 1 hour ago
TH
Daytime Order Picker Part-Time - 7052 Regina
The Home Depot
Regina, SK
- Part-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 1 hour ago
Human Resources Business Partner
Talent Acquisition - Achev
Mississauga, ON
…enhancing the employee experience. This role ensures the consistent application of HR policies, monitors HR inbox correspondence, and supports operational HR projects and HRIS maintenance…
Added 1 hour ago
Human Resources Generalist
Talent Acquisition - Achev
Mississauga, ON
…enhancing the employee experience. This role ensures the consistent application of HR policies, monitors HR inbox correspondence, and supports operational HR projects and HRIS maintenance…
Added 1 hour ago
LC
Coordinator_FT-Contract
LOFT Community Services
Toronto, ON
- $67,011 to $79,010 CAD / year
- Contract
The coordinator provides overall team leadership and ensures the effective delivery of youth-centred services from a person-centred, trauma-informed and harm reduction lens. This role…
Added 1 hour ago
UO
Sessional Lecturer - MMI2000H Product Management by Design, Winter term 2027
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Innovation is equal parts idea generation and execution. A successful innovation manager needs to be able to nurture both their team’s ability to come up with breakthrough ideas grounded in…
Added 1 hour ago
UO
Sessional lecturer-FSC420H5S - Field and Lab Methods in Forensic Psychology
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Internship
…mastery of the subject area. Experience with management and delivery of courses using University of Toronto or similar systems (e.g., Quercus, Canvas-based technologies, Zoom, etc.) is…
Added 1 hour ago
A
Program Manager, Canada Hub Delivery
Amazon
Toronto, ON
- Full-time
Amazon's Canada Hub Delivery team is expanding its partner network, and we need a collaborative, detail-oriented Program Manager to help us scale. In this role, you will own the end-to-end…

MatchBox Consulting Group

Manager, IT Operations & Services

Vancouver, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 12, 2026
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 13, 2026

Original job description

Our public sector client is looking for a Manager of IT Operations and Services to oversee the Service Desk and Infrastructure team.

Full time perm position with 37.5 hours/week. 2 days/week onsite in Downtown Vancouver.

Description

Reporting to the Director, Information Technology (IT), you will provide people leadership and functional leadership across IT infrastructure and end-user support services, ensuring technology platforms and services are reliable, secure, scalable, and aligned with organizational needs.
You will oversee the operation of enterprise technology platforms and user-facing IT services. The role applies strong service management practices, and leads teams responsible for delivering stable, high-quality IT services that support day-to-day operations and critical business cycles.
You will partner closely with Application Development & Support (ADS), Quality Engineering & Testing (QET), Architecture, Security, Information Management, business teams and works with vendors, service providers and partners to drive delivery and continuous improvement of IT operational services across the organization.

Responsibilities

Leads, develops, and coaches IT Operations & Services staff, setting clear expectations and fostering a high-performing, service-oriented culture.
Builds cohesion between User Support and Infrastructure teams by strengthening collaboration, trust, communication, and shared ownership of service outcomes.
Oversees workforce planning, performance management, staff development, and change leadership to support operational resilience.
Owns the full user support lifecycle across Tier 1–3, ensuring consistent intake, triage, escalation, and resolution processes.
Strengthens knowledge management, self-service capabilities, and user experience across IT user support functions.
Improves onboarding, offboarding, access management, and service request fulfillment through service metrics, trends, and user feedback.
Leads ITSM practices aligned with ITIL principles, ensuring incident, request, problem, and change processes are clearly defined, adopted, and effective.
Oversees ITSM tools, workflows, reporting, and KPIs, using operational data to drive capacity planning and continuous service improvements.
Leads the delivery and operation of secure, resilient, and scalable IT infrastructure and cloud-based platforms.
Provides technical leadership across Azure services, networking, identity and access management, endpoint management, backup/restore, and platform monitoring.
Oversees advanced technical escalations for infrastructure and platform services, ensuring timely issue resolution and effective root-cause analysis.
Monitors and manage infrastructure risks and ensure readiness for critical business cycles.
Stay current with evolving Azure capabilities and guide responsible adoption of new features.
Partners with Architecture, Security, and Information Management to ensure operational alignment with security, privacy, and compliance requirements.
Oversees identity and access management processes, including provisioning, de-provisioning, and role-based access controls.
Maintains operational documentation, SOPs, runbooks, and audit?readiness materials.
Manages relationships with vendors and service providers supporting infrastructure and end-user services.
Oversees licensing and subscription management to ensure cost-effective, compliant use of technology services.
Ensures vendor performance meets contractual obligations and operational service levels.
Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.
Fosters and maintains an organizational culture that promotes equity, diversity and inclusion, mutual respect, teamwork, and service excellence.

Must have:

?Bachelor’s degree in Information Technology, Computer Science, or a related field
7+ years of progressive experience in IT operations, infrastructure, or service delivery roles.
3+ years of experience in a people leadership or management role. Experience leading both enterprise infrastructure platforms and end-user support services teams
Strong knowledge of enterprise IT infrastructure, modern infrastructure and cloud platforms, particularly Microsoft Azure and Microsoft 365, and end-user computing environments.
Experience with identity and access management, user lifecycle processes, and role-based access controls.
Experience managing software licensing, subscriptions, and technology costs, with a focus on optimization and value realization.
Proficiency in IT service management frameworks, particularly ITIL, and their practical application.
Experience managing IT service desk operations and multi-tier support models.
Experience with ITSM tools for incident, request, change, and problem management.

Nice to have:

Experience providing IT operations support in a regulated or public sector or complex organizational environment
Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place’s Calls for Justice (2019))
Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

_________________________

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com

Apply About employer

More about this job

Responsibilities

Lead the IT Operations and Services teams, overseeing Tier 1–3 user support, enterprise infrastructure, cloud platforms, and IT service management practices. Improve service reliability, security, and user experience while managing staff, vendors, operational risks, and continuous improvement.

Requirements

Requires a bachelor’s degree in Information Technology, Computer Science, or a related field, at least 7 years of progressive IT operations, infrastructure, or service delivery experience, and at least 3 years in people leadership. Candidates must have experience leading infrastructure and end-user support teams, strong Azure and Microsoft 365 knowledge, and practical expertise in ITIL, ITSM tools, identity management, and service desk operations.

Skills

IT Operations Management
People Leadership
IT Infrastructure
Microsoft Azure
Microsoft 365
End-User Support
IT Service Management
ITIL
Service Desk Operations
Identity and Access Management
Incident Management
Change Management
Problem Management
Vendor Management
Cloud Platforms
Licensing and Cost Optimization

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Infrastructure
Service Desk
End-User Support
Microsoft Azure
Microsoft 365
Cloud Platforms
ITIL
IT Service Management
ITSM Tools
Incident Management
Request Management
Problem Management
Change Management
Identity and Access Management
Role-Based Access Control
Endpoint Management
Networking
Backup and Restore
Platform Monitoring
Knowledge Management
Self-Service
Service Metrics
Root-Cause Analysis
Vendor Management
Licensing Management
Subscription Management
Cost Optimization
Operational Resilience
Cultural Humility

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