Find work in Canada.

356,270 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
TC
Court Support Clerk
The Corporation of the County of Lambton
Sarnia, ON
- Full-time
Laise with justice stakeholders to support on court operations and provide procedural and legislative information.
Added 2 mins ago
EC
Future Leaders Program – Management Trainee
EMCO Corporation
Fredericton, NB · London, Ontario
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 2 mins ago
W
Quality Continuous Improvement Technician (Night Shift)
Wonderbrands
Sudbury, ON
- Other
Additionally, QCI Techs support the Bakery Quality Manager (BQM) in ensuring adherence to all Quality Assurance programs, including HACCP, and actively participate in preparing for BRC…
Added 2 mins ago
AG
Sr. Associate, Data Analytics and Reporting
Adelphi Group
Toronto, ON
- Full-time
Communicate with clients about media, data operations, measurement, competitive analysis, testing, modeling requirements, and results.
Added 2 mins ago
W
(CAN) Food Assistant Manager
Walmart
Kelowna, BC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 2 mins ago
W
Self Checkout Attendant
Walmart
ON
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 2 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Fredericton, NB
- Full-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 2 mins ago
W
(CAN) Overnight Assistant Manager
Walmart
Milton, ON
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 14 mins ago
FO
Production Specialist
FASTSIGNS of West Metro, MN
Calgary, AB
- Full-time
Perform finishing operations such as laminating, encapsulating, and/or mounting of printed pieces.
Added 14 mins ago
Part-Time Self Checkout Attendant (3 open positions)
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 14 mins ago
DQ
assistant manager, fast food
Dairy Queen
Timmins, ON
- Full-time
Added 14 mins ago
SS
Project Manager
Soho Square Solutions
Toronto, ON
- Contract
Project Manager, HR AI Projects – Contract – Toronto, ON (Hybrid)
Added 14 mins ago
D
Product Manager
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $64 to $74 CAD / hour
- Contract
Job Title: Product Manager, Rewards Strategy & Partnership
Added 14 mins ago
OP
Modern Workplace Manager- Microsoft M365
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Senior Manager Corporate Systems & Reporting, this position is providing leadership in Microsoft 365 delivery and governance, automation, ServiceNow operations, security…
Added 14 mins ago
WC
Custodian (Internal/External)(2 Positions)
W̱SÁNEĆ College
Brentwood Bay, BC
- Full-time
Under direct supervision of the Operations Manager performs cleaning and minor maintenance tasks to ensure that facilities are maintained regarding safety, sanitation, security, and…
Added 14 mins ago
WH
Research Site Start-up Specialist
World Health Research
Hamilton, ON
- Full-time
The World Health Research (WHR) Site Start-Up Specialist supports the study team (project manager, project coordinator, and administrative assistant), focused on overseeing and coordinating…
Added 14 mins ago
TM
Client Relationship Associate
Tulett, Matthews & Associates
Kirkland, QC
- Full-time
…supports their accounts. You will work closely with a portfolio manager and colleagues in trading, financial planning, tax, operations and compliance. The role calls for sound judgment,…
Added 14 mins ago
S
shift supervisor - Store# 62411, 1131 AV GILLES-VILLENEUVE
Starbucks
Berthierville, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 17 mins ago
GC
Slot Attendant (Full-time) - Port Perry
Great Canadian Entertainment
Port Perry, ON
- Full-time
Performs other duties as assigned by the Operations Supervisor/Manager
Added 17 mins ago
Department Sales Manager, Clubs
Sporting Life Group
Regina, SK
As a Department Sales Manager Clubs with Golf Town (GT) your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and…
Added 17 mins ago
Retail Experience Lead
Fire & Flower Inc.
Sherwood Park, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 17 mins ago
Retail Experience Lead
Fire & Flower Inc.
Winnipeg, MB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 17 mins ago
Director, Digital Experience Platforms
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Montreal, QC
The Director, Digital Experience Platforms (DXP) is accountable for the strategy, engineering delivery, operations, reliability, and evolution of all customer-facing digital experience…
Added 17 mins ago
Department Sales Manager, Performance
Sporting Life Group
Mississauga, ON
As a Department Sales Manager for Performance (Apparel, Footwear and Fanwear) at Team Town Sports, you will manage and inspire a high-performing team to deliver exceptional customer…
Added 17 mins ago
Manager, Warehouse Operations & Operational Excellence
Westerkirk
Calgary, AB
Reporting to the Director, Supply Chain, the Manager, Warehouse Operations & Operational Excellence is responsible for managing and directing all material teams and functions supporting…

MatchBox Consulting Group

Manager, IT Operations & Services

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 13, 2026

Original job description

Our public sector client is looking for a Manager of IT Operations and Services to oversee the Service Desk and Infrastructure team.

Full time perm position with 37.5 hours/week. 2 days/week onsite in Downtown Vancouver.

Description

Reporting to the Director, Information Technology (IT), you will provide people leadership and functional leadership across IT infrastructure and end-user support services, ensuring technology platforms and services are reliable, secure, scalable, and aligned with organizational needs.
You will oversee the operation of enterprise technology platforms and user-facing IT services. The role applies strong service management practices, and leads teams responsible for delivering stable, high-quality IT services that support day-to-day operations and critical business cycles.
You will partner closely with Application Development & Support (ADS), Quality Engineering & Testing (QET), Architecture, Security, Information Management, business teams and works with vendors, service providers and partners to drive delivery and continuous improvement of IT operational services across the organization.

Responsibilities

Leads, develops, and coaches IT Operations & Services staff, setting clear expectations and fostering a high-performing, service-oriented culture.
Builds cohesion between User Support and Infrastructure teams by strengthening collaboration, trust, communication, and shared ownership of service outcomes.
Oversees workforce planning, performance management, staff development, and change leadership to support operational resilience.
Owns the full user support lifecycle across Tier 1–3, ensuring consistent intake, triage, escalation, and resolution processes.
Strengthens knowledge management, self-service capabilities, and user experience across IT user support functions.
Improves onboarding, offboarding, access management, and service request fulfillment through service metrics, trends, and user feedback.
Leads ITSM practices aligned with ITIL principles, ensuring incident, request, problem, and change processes are clearly defined, adopted, and effective.
Oversees ITSM tools, workflows, reporting, and KPIs, using operational data to drive capacity planning and continuous service improvements.
Leads the delivery and operation of secure, resilient, and scalable IT infrastructure and cloud-based platforms.
Provides technical leadership across Azure services, networking, identity and access management, endpoint management, backup/restore, and platform monitoring.
Oversees advanced technical escalations for infrastructure and platform services, ensuring timely issue resolution and effective root-cause analysis.
Monitors and manage infrastructure risks and ensure readiness for critical business cycles.
Stay current with evolving Azure capabilities and guide responsible adoption of new features.
Partners with Architecture, Security, and Information Management to ensure operational alignment with security, privacy, and compliance requirements.
Oversees identity and access management processes, including provisioning, de-provisioning, and role-based access controls.
Maintains operational documentation, SOPs, runbooks, and audit?readiness materials.
Manages relationships with vendors and service providers supporting infrastructure and end-user services.
Oversees licensing and subscription management to ensure cost-effective, compliant use of technology services.
Ensures vendor performance meets contractual obligations and operational service levels.
Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.
Fosters and maintains an organizational culture that promotes equity, diversity and inclusion, mutual respect, teamwork, and service excellence.

Must have:

?Bachelor’s degree in Information Technology, Computer Science, or a related field
7+ years of progressive experience in IT operations, infrastructure, or service delivery roles.
3+ years of experience in a people leadership or management role. Experience leading both enterprise infrastructure platforms and end-user support services teams
Strong knowledge of enterprise IT infrastructure, modern infrastructure and cloud platforms, particularly Microsoft Azure and Microsoft 365, and end-user computing environments.
Experience with identity and access management, user lifecycle processes, and role-based access controls.
Experience managing software licensing, subscriptions, and technology costs, with a focus on optimization and value realization.
Proficiency in IT service management frameworks, particularly ITIL, and their practical application.
Experience managing IT service desk operations and multi-tier support models.
Experience with ITSM tools for incident, request, change, and problem management.

Nice to have:

Experience providing IT operations support in a regulated or public sector or complex organizational environment
Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place’s Calls for Justice (2019))
Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

_________________________

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com

Apply About employer

More about this job

Responsibilities

Lead the IT Operations and Services teams, overseeing Tier 1–3 user support, enterprise infrastructure, cloud platforms, and IT service management practices. Improve service reliability, security, and user experience while managing staff, vendors, operational risks, and continuous improvement.

Requirements

Requires a bachelor’s degree in Information Technology, Computer Science, or a related field, at least 7 years of progressive IT operations, infrastructure, or service delivery experience, and at least 3 years in people leadership. Candidates must have experience leading infrastructure and end-user support teams, strong Azure and Microsoft 365 knowledge, and practical expertise in ITIL, ITSM tools, identity management, and service desk operations.

Skills

IT Operations Management
People Leadership
IT Infrastructure
Microsoft Azure
Microsoft 365
End-User Support
IT Service Management
ITIL
Service Desk Operations
Identity and Access Management
Incident Management
Change Management
Problem Management
Vendor Management
Cloud Platforms
Licensing and Cost Optimization

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Infrastructure
Service Desk
End-User Support
Microsoft Azure
Microsoft 365
Cloud Platforms
ITIL
IT Service Management
ITSM Tools
Incident Management
Request Management
Problem Management
Change Management
Identity and Access Management
Role-Based Access Control
Endpoint Management
Networking
Backup and Restore
Platform Monitoring
Knowledge Management
Self-Service
Service Metrics
Root-Cause Analysis
Vendor Management
Licensing Management
Subscription Management
Cost Optimization
Operational Resilience
Cultural Humility

Report this job