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Added 2 mins ago
FT
Workday Reporting Specialist - Temporary
Fanshawe Toronto@ILAC
London, ON
- Full-time
Translate business requirements into technical specifications for Workday reports
Added 2 mins ago
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Geotechnical Instrumentation & Monitoring Project Manager
EXP
Brampton, ON
- Full-time
Geotechnical Instrumentation and Monitoring Project Manager
Added 2 mins ago
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Distribution Project Engineer
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Full-time
We’re looking for a Distribution Project Engineer to provide technical leadership and oversight of engineering deliverables across both customer and system driven distribution projects.…
Added 2 mins ago
CI Program Specialist
Government of Alberta
AB
Reporting to the Manager, CI Program Support, this role provides technical and operational support for Child Intervention applications, collaborating with stakeholders to improve system…
Added 4 mins ago
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Service Technician, Water & Beverage Equipment Full Time
Compass Group Canada
Fort McMurray, AB
- Full-time
Explain equipment issues and recommended solutions in clear, understandable terms.
Added 4 mins ago
VF
Facility Operator
Vivo for Healthier Generations
Calgary, AB
- Full-time
…spaces that bring Vivo’s mission to life. You will have a strong technical and mechanical background to troubleshoot a variety of operational tasks and champion continuous improvement to…
Added 4 mins ago
IC
Business Analyst
Infotek Consulting Inc.
Toronto, ON
- $60 to $70 CAD / hour
- Contract
…Analyst to join a 7-person team building enterprise data and AI solutions. You will support active internal development projects in a highly regulated environment. This is a strong move for…
Added 4 mins ago
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Human Resources Manager
People Store Staffing
Woodstock, ON
- Contract
Our client is seeking a Human Resources Manager to lead the HR and payroll function.
Added 4 mins ago
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Senior Architectural Estimator
CertainTeed
Woodbridge, ON
- Full-time
As a Professional Estimator You Will Use Product Knowledge, Skill, Intuition, And Teamwork To Ensure Product Solutions Are Well Defined, Cost Assumptions Are Accurate, And Service Offerings…
Added 4 mins ago
TU
Senior Manager, Faculty HR
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Working with the Director, Human Resources, the Senior Manager assists in the development of labour relations strategies and policies affecting faculty in the Faculty of Medicine (FoM).…
Added 4 mins ago
AS
Site Manager
Apple Self Storage
Aurora, ON
- $45,000 to $50,000 CAD / year
- Full-time
As a Site Manager, you run the show at your storage location. You lead the team, drive sales, and make sure customers have a great experience - all while ensuring the site is safe, clean,…
Added 9 mins ago
MM
Applications Designer/Engineer
Modine Manufacturing Company
Calgary, AB
- Full-time
…excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of…
Added 9 mins ago
O
Software Developer (Microsoft 365 & Azure Integrations) 1
OpenText
Richmond Hill, ON
- Full-time
…productivity services. You will develop SharePoint Framework (SPFx) solutions, Office add-ins, and Microsoft Graph and REST API integrations that enable thousands of enterprise users to…
Added 9 mins ago
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Section Chief, Stress Integration
Bombardier
Mississauga, ON
- $86,200 to $160,000 CAD / year
- Full-time
Provide visibility on the execution, issues and escalations, as needed, to your Manager/Director
Added 9 mins ago
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Sr. Solution Architect
Anaplan
Ottawa, ON
- Full-time
Lead Anaplan model development and serve as the architectural SME for large-scale connected planning solutions
Added 9 mins ago
AW
Mechanical Project Manager
Arrow Workforce Solutions
Stoney Creek, NB
- $100,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced Project Manager with direct HVAC/mechanical construction experience to manage projects from planning through completion. The ideal candidate will have…
Added 9 mins ago
TH
ANALYSTE PRINCIPAL, PERSPECTIVES COMMERCIALES, FINANCES
The Home Depot Canada
Toronto, ON
- Full-time
…éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances,…
Added 9 mins ago
TH
Senior Insight Analyst
The Home Depot Canada
Toronto, ON
- Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 9 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 9 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 9 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 9 mins ago
S
Team Lead, Software Development
Seequent
Calgary, AB
- Full-time
Reporting to the Manager, Software Engineering, the Team Lead, Software Development leads a team of technical professionals who collaborate with researchers and AI scientists to deliver…
Added 14 mins ago
7
Senior Product Manager
7shifts
Saskatoon, SK
- $135,000 to $175,000 CAD / year
- Full-time
7shifts is an HR platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in…
Added 14 mins ago
AL
Supervisor / Field Service Manager
Air Liquide
Hamilton, ON
- $110,000 CAD / year
- Full-time
Build, commission, install, operate, and maintain standard solutions on customers' sites (including Packaged Gases, Bulk or On site, and Hydrogen/Biogas stations). The Supervisor / Field…
Added 14 mins ago
7
Senior Product Manager
7shifts
Toronto, ON
- $135,000 to $175,000 CAD / year
- Full-time
7shifts is an HR platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in…

MatchBox Consulting Group

QA Lead - ServiceNow

New Westminster, BC, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 13, 2026
Experience: 5+ years of QA experience, including leading testing on enterprise software implementations
Posting language: English
Posted: Oct 14, 2026

Original job description

MatchBox is urgently seeking a QA Lead for a ServiceNow Implementation 12 month contract for our New Westminster public sector client. This is a hybrid role 2 days on site and 3 days remote

QA Lead – ServiceNow Implementation (12-Month Contract)

We're looking for a QA Lead to support testing on a ServiceNow implementation project. This is a 12-month contract role with possibility of extension, reporting to the Project Manager and working closely with the QA Manager and broader project team.

What You'll Deliver

Test strategy and test plans across all project phases
Requirements-to-test traceability and risk-based coverage
SIT, functional, regression, end-to-end, UAT, and non-functional testing
Defect tracking, triage, and trend reporting
Release readiness assessments and go/no-go recommendations
Test automation strategy (including ServiceNow ATF where relevant)
Progress and quality reporting for project governance
QA documentation, runbooks, and knowledge transfer for post-go-live support

What you bring:

5+ years of QA experience, including leading testing on enterprise software implementations
Direct experience testing ServiceNow or similar enterprise SaaS/ITSM platforms
Strong command of the full test lifecycle - strategy through release readiness
Experience overseeing a third-party implementation partner's QA
Experience running UAT with business stakeholders
Experience coordinating testing across vendors, technical/operational teams, security/privacy, and governance groups
Hands-on test automation experience (UI, API, integration); ServiceNow ATF a plus
Familiarity with tools like Jira, Azure DevOps, or ServiceNow Test Management
Strong analytical and communication skills; able to lead a testing workstream and mentor others
Preferred: ISTQB, ServiceNow CSA, or ITIL certifications

Nice to have: WCAG accessibility testing experience, Agile/Scrum delivery background, large enterprise or public-sector experience.

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

_________________________

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com

Apply About employer

More about this job

Responsibilities

Lead testing for a ServiceNow implementation, including test strategy and plans, traceability, risk-based coverage, and functional, integration, regression, end-to-end, UAT, and non-functional testing. Manage defects, automation strategy, release readiness recommendations, governance reporting, and QA documentation and knowledge transfer.

Requirements

Requires 5+ years of QA experience, including leading testing for enterprise software implementations, with direct experience testing ServiceNow or similar enterprise SaaS/ITSM platforms. Candidates should have full-lifecycle testing expertise, experience with implementation partners and business UAT, hands-on automation skills, familiarity with QA tools, and strong communication and leadership abilities; relevant certifications and accessibility, Agile, or public-sector experience are preferred or advantageous.

Skills

Test Strategy
Test Planning
Requirements Traceability
Risk-Based Testing
System Integration Testing
Functional Testing
Regression Testing
End-to-End Testing
User Acceptance Testing
Non-Functional Testing
Defect Management
Test Automation
ServiceNow
ServiceNow ATF
Vendor Coordination
QA Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow ATF
Quality Assurance
Test Strategy
Test Plans
Requirements Traceability
Risk-Based Testing
System Integration Testing
Functional Testing
Regression Testing
End-to-End Testing
User Acceptance Testing
Non-Functional Testing
Defect Triage
Test Automation
Jira
Azure DevOps
ServiceNow Test Management
ISTQB
ServiceNow CSA
ITIL
WCAG Accessibility Testing
Agile
Scrum
Enterprise SaaS
ITSM
Release Readiness
Vendor Coordination
Public Sector

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