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MatchBox Consulting Group

Senior ServiceNow Administrator

New Westminster, BC, Canada

Job type: Contract
Apply by: Oct 22, 2026
Experience: 5+ years hands-on ServiceNow admin experience, incl. one full implementation lifecycle
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

Our New Westminster BC public sector client is urgently seeking a Senior ServiceNow Administrator for a 12-month contract position. This is a hybrid role 2 days in office and 3 days remote.

Senior ServiceNow Administrator (12 Month Contract)

Role: Hands-on client-side ServiceNow admin supporting a new ITSM platform implementation - from build through go-live and into stabilization/sustainment. Works alongside the implementation partner and internal teams; also mentors internal staff to build long-term platform capability.

Core Responsibilities

Administer core ITSM modules: Incident, Request, Change, Problem, Knowledge, Service Catalog, Service Operations Workspace
Manage users, groups, roles, ACLs, and access controls
Configure business rules, client scripts, UI policies, Flow Designer flows, forms, notifications, catalog items
Favor configuration/out-of-box solutions over heavy customization
Handle data imports, transform maps, and data quality
Review and validate implementation partner deliverables against best practices
Track configuration issues, defects, and technical debt
Manage environments/releases: update sets, cloning, testing, promotion, deployments
Support integrations (REST, SOAP, IntegrationHub)
Create admin standards, runbooks, and support documentation
Lead go-live readiness, cutover, hypercare, and transition to sustainment
Mentor internal admins and technical staff

Key Deliverables

Admin/operational documentation and runbooks
Release & environment management procedures
Configuration review reports (gaps, defects, tech debt)
Security/access administration documentation
Configuration/support docs for workflows, catalog, integrations
Platform health & readiness assessments
Knowledge transfer/handover materials
Go-live and post-go-live support

Required Qualifications

5+ years hands-on ServiceNow admin experience, incl. one full implementation lifecycle
Strong ITSM process knowledge
Skilled in business rules, client scripts, UI policies/actions, ACLs, Flow Designer, Service Catalog
Experience with update sets, cloning, release promotion
Integration experience (REST/SOAP, IntegrationHub, MID Server)
JavaScript/Glide scripting (client & server)
Experience coordinating with external implementation partners
Strong technical-to-business communication skills
Mentoring ability

Certifications

Required: ServiceNow Certified System Administrator (CSA)
Preferred: ServiceNow Certified Implementation Specialist (CIS) – ITSM; ITIL Foundation

Nice to Have

Experience with additional modules (e.g., ITOM, ITAM, CSM)
Exposure to Automated Test Framework (ATF)
Experience delivering in a public-sector or large enterprise environment

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

_________________________

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com

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More about this job

Responsibilities

The Senior ServiceNow Administrator will manage the implementation and sustainment of the ITSM platform, including configuring modules and workflows. They will also provide technical leadership, mentor internal staff, and ensure best practices are followed throughout the project lifecycle.

Requirements

Candidates must have at least 5 years of hands-on ServiceNow administration experience and a full implementation lifecycle background. A ServiceNow Certified System Administrator (CSA) certification is required, along with strong proficiency in JavaScript and ITSM processes.

Skills

ServiceNow Administration
ITSM
JavaScript
Glide Scripting
Flow Designer
Service Catalog
IntegrationHub
REST
SOAP
Business Rules
Client Scripts
UI Policies
Access Controls
Update Sets
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
Incident Management
Change Management
Problem Management
Service Catalog
Flow Designer
IntegrationHub
REST
SOAP
JavaScript
Glide Scripting
CSA
CIS
ITIL
MID Server
Update Sets
Access Control Lists
Public Sector
Technical Debt
Hypercare
Runbooks
Data Transformation
Automation
System Administration

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