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Customer Service Manager
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Abbotsford, BC
- $80,000 to $90,000 CAD / year
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Matix Lumber

Business Process Manager

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Matix Lumber Inc. is a family and locally owned and operated professional building supply centre that provides for all of your building needs. We are a building supply and project centre providing project providing contractors and do-it yourself builders with the tools, materials, design, and construction services to support projects of any scale.

Matix Lumber services all sectors of the building industry and offer a comprehensive selection of quality lumber and building materials manufactured by North America’s leading producers. We provide contractors, avid builders DIYers, and community leaders the tools, construction service, and design expertise to support residential and commercial projects – from start to finish.

We believe in building collaborative, mutually beneficial relationships with everyone we work with and have been able to achieve this through our industry experience, sound project execution, and visionary thinking.

We are looking for an experienced manufacturing or construction operations professional with Lean Six Sigma Green Belt training and demonstrated experience mapping, analyzing and improving end-to-end business processes. The successful candidate will translate operational requirements into standardized workflows and effective ERP solutions, leading improvements from assessment through implementation and operational adoption.

If that’s you, consider applying for this incredible opportunity!

The successful candidate will have duties such as but not limited to:

Identify and prioritize improvement opportunities across estimating, project management, procurement, inventory, production, site operations, job costing, invoicing, and customer service.
Map and analyze AS-IS and TO-BE processes using Lean Six Sigma and root cause analysis to identify inefficiencies, reduce waste, and improve productivity, quality, and customer experience.
Develop and maintain standard operating procedures, process maps, templates, and KPIs to standardize work and measure and sustain results.
Work directly with Operations, Supply Chain, Finance, and IT to translate operational requirements into standardized processes and ERP workflows, functionality, data, and system requirements; coordinate configuration, implementation, testing, and optimization.
Facilitate workshops and employee training to align teams, support change adoption, and improve system use and data integrity.
Engage employees and leaders in continuous improvement, provide practical guidance, and build accountability for lasting results.
Present business cases, project updates, and improvement outcomes to senior leadership, supporting strategic planning and organizational growth.
Evaluate relevant technologies and best practices, and travel to project sites, manufacturing facilities, and branches as required.
Other duties as assigned.

The ideal candidate will have:

5+ years of experience in continuous improvement, process improvement, or operational excellence, with significant practical operational experience in manufacturing or construction.
Formal Lean Six Sigma Green Belt training or certification, with demonstrated practical application of continuous improvement methodologies. Black Belt, PMP, or change management certification is an asset.
Demonstrated experience mapping and analyzing end-to-end AS-IS and TO-BE business processes, identifying inefficiencies, standardizing workflows, and implementing and sustaining measurable improvements.
Hands-on ERP experience, including requirements gathering, process-to-system mapping, configuration, implementation, testing, and operational adoption, with a strong understanding of how business processes translate into ERP functionality and data.
Hands-on experience working through ERP and business processes.
Proven ability to collaborate directly with Operations, Supply Chain, Finance, and IT. Experience in production, project execution, supply chain, engineering, or field operations is preferred.
Post-secondary education in Industrial Engineering, Operations Management, Business, or a related field, or an equivalent combination of education and experience.

Our employees enjoy a full range of health benefits and other Company perks including benefits, store and material discounts, tuition reimbursement and much more.

If you are interested in this exciting opportunity with Matix Lumber, apply today with your resume.

Matix Lumber is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Matix Lumber provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status under the Human Rights Code including but not limited to: race/ethnicity, persons with disabilities, members of visible minorities, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact hrcareers@matixlumber.com.

We thank all candidates for their interest, only those selected for an interview will be contacted.

Please visit our careers page to see more job opportunities.

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More about this job

Responsibilities

Identify, map, and improve end-to-end processes across estimating, project management, procurement, inventory, production, site operations, job costing, invoicing, and customer service. Develop standardized procedures and KPIs, translate operational needs into ERP workflows, coordinate implementation and adoption, and report improvement outcomes to senior leadership.

Requirements

Requires at least five years of continuous improvement, process improvement, or operational excellence experience, including practical experience in manufacturing or construction, and Lean Six Sigma Green Belt training or certification. Candidates should have hands-on ERP experience and demonstrated ability to map and improve processes; post-secondary education in a related field or equivalent experience is expected, while Black Belt, PMP, or change management certification is an asset.

Skills

Lean Six Sigma
Business Process Mapping
Process Improvement
Root Cause Analysis
Continuous Improvement
ERP Implementation
Requirements Gathering
Workflow Standardization
Change Management
Employee Training
KPI Development
Data Integrity
Project Management
Supply Chain Operations
Operational Excellence
Stakeholder Collaboration

Benefits

Health Benefits
Store Discounts
Material Discounts
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Lean Six Sigma Green Belt
Lean Six Sigma Black Belt
PMP
Change Management
ERP
Business Process Mapping
AS-IS Processes
TO-BE Processes
Root Cause Analysis
Continuous Improvement
Operational Excellence
Standard Operating Procedures
Process Maps
KPIs
Requirements Gathering
ERP Configuration
ERP Implementation
ERP Testing
Operational Adoption
Data Integrity
Estimating
Project Management
Procurement
Inventory Management
Production
Site Operations
Job Costing
Invoicing
Supply Chain
Industrial Engineering

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