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Matrix Foster Care Services

Program Supervisor

Mississauga, ON, Canada

Pay: $55,000 to $70,000 CAD / year
Job type: Full-time
Experience: Minimum of 3-5 years of experience in child and youth care or foster care services, with at least 2 years in a supervisory role.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job Description: Program Supervisor

Position Type: Full-Time

Reports to: Program Director/Manager

Location: Multiple

Overview:

MATRIX Foster Care Services is committed to providing exceptional support to children, youth, and families, fostering resilience, security, and emotional well-being. As a Program Supervisor, you will play a critical leadership role in ensuring the delivery of high-quality, client-centered care. You will oversee day-to-day program operations, supervise frontline staff, and support the implementation of services aligned with our mission and values.

Key Responsibilities:

Program Oversight:

Monitor and coordinate the implementation of foster care and youth-focused programs to ensure compliance with agency policies, standards, and applicable legislation.

Develop, implement, and evaluate programs that enhance attachment security, resilience, and physical/emotional safety for children and youth in care.

Staff Supervision:

Provide leadership and supervision to program staff, including child and youth care practitioners, caseworkers, and support teams.

Conduct regular performance evaluations, set professional development goals, and facilitate ongoing training aligned with agency objectives.

Client-Centered Support:

Ensure children, youth, and families receive individualized, culturally sensitive care.

Act as a resource and advocate for youth in care, addressing their unique needs, including behavioral, mental health, and emotional support.

Administrative Duties:

Maintain accurate records and documentation in accordance with agency standards and regulatory requirements.

Develop program schedules, assign workloads, and ensure adequate staffing levels.

Collaboration and Communication:

Foster partnerships with community agencies, schools, and other stakeholders to enhance service delivery.

Represent our company in meetings, conferences, and other forums to advocate for children and youth in care.

Crisis Management:

Provide guidance and support during crises, ensuring staff and client safety.

Implement de-escalation strategies and behavior modification techniques as needed.

Qualifications:

Bachelor’s degree in Child and Youth Care, Social Work, Psychology, or a related field.

Minimum of 3-5 years of experience in child and youth care or foster care services, with at least 2 years in a supervisory role.

Strong understanding of trauma-informed care, behavior modification techniques, and child/youth development.

Excellent communication, leadership, and organizational skills.

Knowledge of relevant legislation, including child welfare laws and workplace safety standards.

Ability to work flexible hours, including evenings and weekends as required.

Preferred Skills:

Certification in Crisis Intervention or Behavior Management (e.g., UMAB).

Experience with mental health challenges such as ADHD, autism, and behavioral disorders.

Proficiency in case management software and reporting tools.

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More about this job

Responsibilities

The Program Supervisor oversees daily program operations and provides leadership to frontline staff to ensure high-quality, client-centered care. They are responsible for monitoring program compliance, managing staff performance, and providing direct support to children and youth in care.

Requirements

Candidates must hold a bachelor's degree in a relevant field such as Social Work or Psychology and possess 3-5 years of experience in child and youth care. A minimum of 2 years in a supervisory role and a strong understanding of trauma-informed care are required.

Skills

Program Oversight
Staff Supervision
Trauma-informed Care
Behavior Modification
Crisis Management
Case Management
Leadership
Communication
Child Development
Foster Care Services
De-escalation Strategies
Performance Evaluation
Regulatory Compliance
Mental Health Support
Advocacy

Visa sponsorship

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Keywords

Program Supervisor
Foster Care
Child and Youth Care
Social Work
Psychology
Trauma-informed Care
Behavior Modification
Crisis Intervention
Case Management
Staff Supervision
Performance Evaluation
Regulatory Compliance
Mental Health
ADHD
Autism
Behavioral Disorders
Leadership
Advocacy
De-escalation
UMAB

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