About Matrix
Matrix provides camp management, aviation, logistics, workforce accommodation, and support services to clients across Canada. We operate in dynamic environments where technology plays a critical role in supporting employees, operations, clients, and business growth.
We are looking for a hands-on Information Technology Coordinator to become our primary internal technology resource. This role is ideal for someone who enjoys solving problems, improving systems, supporting users, and taking ownership of technology across the organization.
The Opportunity
As the Information Technology Coordinator, you will be responsible for the day-to-day management and support of our technology environment while helping drive process improvements, automation, cybersecurity initiatives, and business systems projects.
This position combines technology, operations, and business support responsibilities. The successful candidate will be comfortable working independently, managing multiple priorities, and supporting both technical and non-technical users.
Approximately 70-80% of the role is focused on information technology and business systems, with the remaining 20-30% supporting company communications, website updates, and social media initiatives.
Responsibilities
Information Technology
- Serve as the primary internal technology resource for the organization
- Provide technical support to office employees and business users
- Administer and support Microsoft 365 and related business applications
- Manage employee onboarding and offboarding from a technology perspective
- Configure, deploy, maintain, and recover company technology assets
- Maintain equipment and asset inventories
- Coordinate hardware, software, and technology procurement
- Administer and support the company phone system
- Troubleshoot hardware, software, network, and connectivity issues
- Coordinate support with external vendors and service providers
Systems & Infrastructure
- Support server and network administration
- Monitor and maintain cybersecurity controls and best practices
- Assist with system upgrades, maintenance, and technology planning
- Manage software licensing and subscription renewals
- Develop and maintain technology documentation and procedures
- Support data management, backups, and system continuity initiatives
Projects & Process Improvement
- Lead or coordinate technology projects
- Identify opportunities for automation and operational efficiencies
- Support implementation of new software platforms and tools
- Assist with system integrations and workflow improvements
- Develop solutions that improve employee productivity and operational effectiveness
Communications & Marketing Support
- Schedule and manage social media content
- Assist with website updates and maintenance
- Support recruitment and employer branding initiatives
- Create and coordinate basic digital communications materials
- Assist with marketing and company communication projects as required
Qualifications
Required
- 3-7 years of experience in information technology, systems administration, technical support, or a related role
- Strong understanding of business technology systems and applications
- Experience supporting users in a professional office environment
- Experience managing vendors and external service providers
- Knowledge of networking, cybersecurity, and technology best practices
- Strong troubleshooting and problem-solving abilities
- Excellent organizational and project management skills
- Strong communication and customer service skills
- Ability to work independently and manage competing priorities
Preferred
- Experience serving as a sole IT resource or member of a small IT team
- Experience with business process automation and workflow improvements
- Experience supporting phone systems and business software platforms
- Experience with website maintenance and social media management
- Experience with asset and inventory management
- Experience supporting growing organizations with diverse operational needs
What We Offer
- Competitive salary of $75,000 - $90,000 based on experience
- Comprehensive benefits package
- Opportunity to make a meaningful impact across the organization
- Exposure to a wide range of technologies and business systems
- A collaborative team environment with opportunities for professional growth
Why Join Matrix?
This is more than a traditional IT support position. You'll have the opportunity to influence how technology is used across the organization, lead improvement initiatives, support critical business operations, and contribute to the continued growth of the company. If you're a motivated technology professional who enjoys variety, ownership, and solving real business challenges, we'd like to hear from you.
