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Added 9 days ago
IT Systems Analyst
Metro Vancouver
Burnaby, BC
Full-time
Our Corporate Services Department is seeking an IT Systems Analyst who will play a key role in the delivery and support of enterprise applications and technology solutions across the…
Added 9 days ago
Program Manager, Enterprise Value Delivery
SE Health
Markham, ON
Full-time
The Program Manager, Enterprise Value Delivery is the single point of accountability for a complex, cross-divisional program designed to deliver a specific strategic business outcome. The…
Added 5 months ago
D365 CE & Power Platform Developer
National Research Council Canada
Halifax, NS
What if your next Dynamics 365 project helped Canadian companies turn breakthrough ideas into real-world products?
Added 9 days ago
Management Information Analyst
ICES
Toronto, ON
Contract
Employee Assistance Program and Dialogue Well Being Program
Added 9 days ago
Information Management Analyst
ICES Central
Toronto, ON
Full-time · Temporary
Employee Assistance Program and Dialogue Well Being Program
Added 10 days ago
Environmental Compliance Analyst (12-month contract)
Town of Pelham
Fonthill, ON
Full-time
Reporting to the Public Works Manager, the Environmental Compliance Analyst is responsible for managing the stormwater, water and wastewater services compliance programs, including the…
Added 10 days ago
Senior Financial Analyst
British Columbia Institute of Technology
Burnaby, BC
$81,091 to $111,500 CAD / year
Full-time
BCIT’s Financial Services department is seeking a regular, full-time (1.0 FTE) Senior Financial Analyst. This position works with and provides financial support to BCIT managers and the…
Added 10 days ago
Automation Controls Sr. Analyst /Consultant
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
Full-time
Be responsible for the completion of all project requirements, including, but not limited to:
Added 10 days ago
Sr. Investment Analyst
Brookfield Residential
Toronto, ON
Full-time
The Sr. Investment Analyst (Canada) will support national capital deployment and investment decision-making by performing financial analysis and underwriting for new opportunities across…
Added 10 days ago
Sr. Investment Analyst
Brookfield Properties
Toronto, ON
Full-time
The Sr. Investment Analyst (Canada) will support national capital deployment and investment decision-making by performing financial analysis and underwriting for new opportunities across…
Added 10 days ago
INVESTIGATIVE ANALYST (HYBRID)
Green Shield Canada
Calgary, AB · Toronto, ON · Windsor, ON
Support the delivery and evolution of the Claim Watch program, including identification and leading of complex and high‑risk investigations.
Added 10 days ago
Investigative Analyst
GreenShield
Toronto, ON
$59,688 to $91,109 CAD / year
Full-time
Support the delivery and evolution of the Claim Watch program, including identification and leading of complex and high‑risk investigations.
Added 10 days ago
Senior IT Business Analyst
Master
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
Full-time
Reporting to the Portfolio Director, Transformation, you act as the Business Analyst supporting a portfolio of strategic technology initiatives - including ERP lifecycle resilience,…
Added 10 days ago
Investment Analyst, Stewardship, Publications
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Working Title: Investment Analyst, Stewardship, Publications
Added 10 days ago
Manager, Portfolio Strategy & Investment Risk
Ontario Power Generation
Toronto, ON
Full-time
Ensure accuracy and integrity of portfolio and risk data - Assist with verification, reconciliation, and quality control of risk, liquidity, and other portfolio-related data
Added 11 days ago
Senior Consultant - Technical Project Manager
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
…business transformation initiatives in roles such as Senior Project Manager, Program Manager, Senior Business Analyst, or Delivery…
Added 11 days ago
Senior Business Analyst - Payments Product
RBC
Toronto, ON
Full-time
…our business partners greater efficiency, scalability, and control within their operational processing, helping to ensure the firm’s continued growth and success. Within the COO Group is…
Added 11 days ago
Senior Analyst, Global Trade Management
Ontario Teachers' Pension Plan
Toronto, ON
Full-time
The Senior Analyst reports to the Manager, Global Trade Management. They will collaborate with Technology and Investment teams, as well as external clients, service providers, consultants,…
Added 15 days ago
Service Desk Analyst
Mattamy Homes
Canada
Full-time
The Service Desk Analyst is familiar with queue management techniques to ensure prompt and efficient service and can manage access control to remote systems. This role liaises with the…
Added 11 days ago
Financial Analyst, Project Maintenance - VP Finance
University of Calgary
Calgary, AB
Full-time
Financial Reporting Operations within VP Finance is currently seeking a Full-time Limited Term Financial Analyst, Project Maintenance for approximately 18 months.
Added 11 days ago
Supply Chain Analyst
Trans Mountain
Calgary, AB
…driven individual to join our dynamic team as a Supply Chain Analyst. As the Supply Chain Analyst, you will play a crucial role in ensuring the integrity, compliance, and effectiveness of…
Added 11 days ago
Winter 2027: Business Analyst Co-op (4 months)
CGI
Toronto, ON
Full-time
Project control and organization, including project governance, communication and issue management.
Added 11 days ago
Quality Control Analyst, Level 1 - Finished Products
SGS
Markham, ON
Full-time
Execute and perform testing as per methods, following the company’s Standard Operating Procedures, Deviations and Change Control programs and cGMP guidelines.
Added 11 days ago
Quality Control Analyst, Level 1 - Finished Products
SGS
Markham, ON
Full-time
Execute and perform testing as per methods, following the company’s Standard Operating Procedures, Deviations and Change Control programs and cGMP guidelines.
Added 11 days ago
Financial Analyst
Elections Ontario
Toronto, ON · North York, ON
Temporary
Position Title: Financial Analyst (Financial Planning Advisor)

Mattamy Homes

Service Desk Analyst

Canada

Pay: The expected base salary range for this position is $50,000 - $73,500.
Job type: Full-time
Experience: Minimum of 1-2 years’ related experience
Posting language: English
Posted: Sep 11, 2026

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Original job description

Role:	Service Desk Analyst
Location:	Etobicoke, Ontario – Hybrid (4 days/week in office)
Company:	Mattamy Asset Management
Department:	IT Enterprise Services
Employment Type:	Full-Time
Reports to:	Service Desk Manager

At Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers and practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You’ll be surrounded by caring people who encourage you to be exactly who you are. You’ll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we’ve got big plans for the future – and for you.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

Reporting to the IT Manager, Service Desk. The Service Desk Analyst is the primary point of contact for end-users with IT-related queries. As such, this role leads the day-to-day fulfillment of user assistance requests, investigating incidents, providing troubleshooting expertise and resolving situations as they arise.

The Service Desk Analyst is familiar with queue management techniques to ensure prompt and efficient service and can manage access control to remote systems. This role liaises with the appropriate support teams and third parties for escalation.

What you’ll do

Provide exemplary end-user support and service in all situations
Provide a prompt response to user requests for information and assist in application system problem resolution
Provide direct technical support to end-users to troubleshoot problems in an efficient and effective manner
Keep the end-user informed of progress and advise on workarounds
Monitor and report on service levels to ensure alignment with targets
Log all incoming calls in an Incident Management tool and resolve and / or escalate calls as required
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management
Ensure that knowledge entries in the support knowledge base are up-to-date and consistent
Perform access control activities such as active directory accounts, local user privileges, etc.
Prioritize and allocate incidents and provide on calls support as required.
Be adequately informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery.
Collaborate with other IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis.
Coordinate with relevant IT Service Delivery leads to resolve after-hours incidents

What you bring

College diploma or university degree in business or information systems
Minimum of 1-2 years’ related experience
Must be willing and available to work shifts work supporting business hours
Experience providing direct technical support to end users via telephone or e-mail to troubleshoot problems in an efficient and effective manner
Experience logging incoming calls in an Incident Management tool and resolving and / or escalating calls.
Experience in prioritizing and allocating incidents and queue management.
Experience in access control activities such as active directory accounts, local user privileges, etc. an asset
Strong communication skills – both written and verbal
Effective negotiation skills, able to use tact and diplomacy when dealing with various users and customers
Able to multi-task and prioritize appropriately in a fast-paced environment
Experience using Microsoft Office.

Bonus points

A + Certification
Experience in access control activities such as active directory accounts, local user privileges, etc.
ITIL Foundations Certification
Familiarity with, and demonstrated understanding of enterprise's business and IT operating environment.

Compensation

The expected base salary range for this position is $50,000 - $73,500. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside this range, and we encourage all interested candidates to apply.

You are also eligible to participate in Mattamy’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Who we are

Mattamy Asset Management (MAM) is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together make up the largest privately held homebuilding platform in North America.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Asset Management is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way. These tools work behind the scenes, while people remain at the heart of every hiring decision.

Qualified applicants for this existing vacancy will be contacted directly by the Talent Acquisition team.

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More about this job

Responsibilities

The Service Desk Analyst acts as the primary point of contact for end-users, managing incident fulfillment, troubleshooting, and system access control. They are responsible for logging calls, monitoring service levels, and collaborating with IT teams to resolve technical issues.

Requirements

Candidates must have a college diploma or university degree in business or information systems and 1-2 years of related experience. Strong communication skills, proficiency in incident management tools, and the ability to work shifts are required.

Skills

Service desk support
Incident management
Troubleshooting
Queue management
Access control
Active directory
Technical support
Communication skills
Negotiation skills
Multi-tasking
Microsoft office
Problem management
Root cause analysis

Benefits

Annual bonus program

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
IT Enterprise Services
Incident Management
Problem Management
Active Directory
Technical Support
Queue Management
Microsoft Office
A+ Certification
ITIL Foundations
Hardware
Software
Root Cause Analysis
Access Control
End-user Support

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