IT & data jobs in Canada

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Added 1 month ago
GT
MS SQL Database Administrator - Expert
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $75 CAD / hour
- Contract
Implement native security features in Oracle (TDE, Data Redaction, Database Vault) and SQL Server (TDE, Always Encrypted)
Added 1 month ago
TS
Senior Business Systems Analyst
The Salvation Army in Canada
Canada
- Contract
Added 1 month ago
A
Auditeur(trice) Adjoint(e) II/Staff Accountant II
Altis
Montréal-Ouest, QC
- Full-time
Lieu: Centre-ville de Montréal, QC (Hybride, 3 jours au bureau, 2 jours en télétravail) · Un mode de travail hybride, 3 jours au bureau et 2 jours à distance
Added 1 month ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
Tools such as the Data Academy, language training, the Harvard Learning Centre
Added 1 month ago
JG
Cybersecurity Specialist
J&M Group
Toronto, ON
- Full-time
Added 1 month ago
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Senior Business System Analyst (Insurance & Technology)
BMO
Toronto, ON · YNG
- Full-time
…technology build and operations by sourcing and analyzing relevant data, reviewing and documenting business processes and collaborating with business stakeholders. Sources business and…
Added 1 month ago
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Senior Business Analyst / Data Analyst (Security Master)
RBC
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst / Data Analyst to join our Product Team and own the business logic, data quality, and product backlog for our enterprise Security Master. In this…
Added 1 month ago
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Data Analyst-Python
LTM
Mississauga, ON
- $103,554 to $115,200 CAD / year
- Full-time
Seeking a Specialist with 5 to 7 years of experience in data analysis proficient in Python to drive data driven decision making and insights
Added 1 month ago
EL
Systems Administrator
Eckler Ltd. / Eckler ltée
Toronto, ON · Greater Toronto Area, Canada
- $82,000 to $95,000 CAD / year
- Full-time
Added 1 month ago
L
Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
Strengthen development practices related to web applications, APIs, data models, automated testing, CI/CD, security, and production troubleshooting
Added 1 month ago
DC
IT System Administrator - Langley, Canada
DeSimone Consulting Engineering
Langley (District), BC · Langley, BC
- Full-time
Added 1 month ago
Lead Technical Data Analyst - Data Warehouse Services
Aylo Careers
Montreal, QC
The Data Warehouse Services team plays a vital role in our organization. They are responsible for storing vast quantities of data from many sources and responsible for disseminating data…
Added 1 month ago
S
Technical Project Manager – Building Automation Systems (BAS) - Calgary, AB
Siemens
Calgary, AB
- Full-time
Added 1 month ago
LP
IT Support and Systems Analyst
Liberal Party of Canada • Parti Libéral du Canada
Ottawa, ON
- Full-time
Familiarity with networking fundamentals, remote access technologies, VPNs, identity and access management, endpoint management, and data backup and recovery
Added 1 month ago
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Senior Data Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
- $103,000 to $153,000 CAD / year
- Full-time
…financial future for the healthcare community. As a Senior Data Engineer, you will design and build the data foundations (spanning structured and unstructured data on AWS) that turn raw…
Added 1 month ago
IO
Business Systems Analyst - Operational Business Technology Solutions
Irving Oil
Saint John, NB
- Full-time
Added 1 month ago
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Data Engineer
Buyerlink
Victoria, BC
- Full-time
We’re looking for a modern Data Engineer who thrives at the intersection of data, cloud, and AI. You build the systems that power insight - scalable pipelines, cloud-native data platforms,…
Added 1 month ago
JG
Data Engineer
J&M Group
Toronto, ON
- Contract
We're looking for a Data Engineer with strong Python and SQL Server expertise to build and maintain ETL pipelines and reporting solutions for a major Canadian bank in downtown Toronto. The…
Added 1 month ago
EC
IT Support Coordinator
ethree Consulting
St. John's, NL
- Full-time
Added 1 month ago
IO
Business Systems Analyst - Operational Business Technology Solutions
Irving Oil
Saint John, NB
- Full-time
Added 1 month ago
Data Engineer (Data Modeling/Data Governance)
Scotiabank
Toronto, ON
We are looking for an experienced Data Engineer to design, develop, and support scalable enterprise data solutions within a financial services environment.
Added 1 month ago
C
Onsite IT Support Technician
Computacenter
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Added 1 month ago
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Data Architect
TD
Toronto, ON
- Full-time
Global Transaction Banking is building a modern data platform from the ground up - not patching what exists, but designing what comes next. Data products, real-time pipelines, AI-ready…
Added 1 month ago
OV
Systems Administrator, Information Technology - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
Added 1 month ago
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System Administrator, IT Operations
Sherweb
QC
- Full-time

Mattamy Homes

Service Desk Analyst

Calgary, AB, Canada
Edmonton, AB, Canada

Full-time

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 1-2 years’ related experience
Posting language: English
Posted: Sep 11, 2026

Original job description

Role:	Service Desk Analyst
Location:	Calgary or Edmonton, Alberta
Company:	Mattamy Asset Management
Department:	IT Enterprise Services
Employment Type:	Full-Time
Reports to:	Service Desk Manager

At Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers and practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You’ll be surrounded by caring people who encourage you to be exactly who you are. You’ll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we’ve got big plans for the future – and for you.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

Reporting to the IT Manager, Service Desk. The Service Desk Analyst is the primary point of contact for end-users with IT-related queries. As such, this role leads the day-to-day fulfillment of user assistance requests, investigating incidents, providing troubleshooting expertise and resolving situations as they arise.

The Service Desk Analyst is familiar with queue management techniques to ensure prompt and efficient service and can manage access control to remote systems. This role liaises with the appropriate support teams and third parties for escalation.

What you’ll do

Provide exemplary end-user support and service in all situations
Provide a prompt response to user requests for information and assist in application system problem resolution
Provide direct technical support to end-users to troubleshoot problems in an efficient and effective manner
Keep the end-user informed of progress and advise on workarounds
Monitor and report on service levels to ensure alignment with targets
Log all incoming calls in an Incident Management tool and resolve and / or escalate calls as required
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management
Ensure that knowledge entries in the support knowledge base are up-to-date and consistent
Perform access control activities such as active directory accounts, local user privileges, etc.
Prioritize and allocate incidents and provide on calls support as required.
Be adequately informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery.
Collaborate with other IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis.
Coordinate with relevant IT Service Delivery leads to resolve after-hours incidents

What you bring

College diploma or university degree in business or information systems
Minimum of 1-2 years’ related experience
Must be willing and available to work shifts work supporting business hours
Must be able to travel to Ontario for Team Meetings two times per year
Experience providing direct technical support to end users via telephone or e-mail to troubleshoot problems in an efficient and effective manner
Experience logging incoming calls in an Incident Management tool and resolving and / or escalating calls.
Experience in prioritizing and allocating incidents and queue management.
Experience in access control activities such as active directory accounts, local user privileges, etc. an asset
Strong communication skills – both written and verbal
Effective negotiation skills, able to use tact and diplomacy when dealing with various users and customers
Able to multi-task and prioritize appropriately in a fast-paced environment
Experience using Microsoft Office.

Bonus points

A + Certification
Experience in access control activities such as active directory accounts, local user privileges, etc.
ITIL Foundations Certification
Familiarity with, and demonstrated understanding of enterprise's business and IT operating environment.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Who we are

Mattamy Asset Management (MAM) is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together make up the largest privately held homebuilding platform in North America.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Asset Management is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way. These tools work behind the scenes, while people remain at the heart of every hiring decision.

Qualified applicants for this existing vacancy will be contacted directly by the Talent Acquisition team.

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

The Service Desk Analyst serves as the primary point of contact for end-users, managing incident resolution and technical support requests. They are responsible for monitoring service levels, maintaining the knowledge base, and coordinating with support teams to ensure efficient IT service delivery.

Requirements

Candidates must possess a college diploma or university degree in business or information systems along with 1-2 years of relevant experience. Proficiency in incident management tools, access control, and strong communication skills are required, with a willingness to work shifts and travel occasionally.

Skills

Service Desk
Incident Management
Troubleshooting
Active Directory
Queue Management
Technical Support
Access Control
Communication Skills
Negotiation
Microsoft Office
ITIL
Hardware Support
Software Support
Problem Management
Root Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
IT Enterprise Services
Incident Management
Problem Management
Active Directory
Queue Management
Technical Support
Access Control
ITIL Foundations
A+ Certification
Microsoft Office
Root Cause Analysis
Hardware
Software
Troubleshooting
Service Delivery
Information Systems
Business

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Advertised starting pay

Where work happens

IT & data jobs in Canada

MS SQL Database Administrator - Expert

Senior Business Systems Analyst

Auditeur(trice) Adjoint(e) II/Staff Accountant II

Senior Data Scientist

Cybersecurity Specialist

Senior Business System Analyst (Insurance & Technology)

Senior Business Analyst / Data Analyst (Security Master)

Data Analyst-Python

Systems Administrator

Software Development Manager

IT System Administrator - Langley, Canada

Lead Technical Data Analyst - Data Warehouse Services

Technical Project Manager – Building Automation Systems (BAS) - Calgary, AB

IT Support and Systems Analyst

Senior Data Engineer

Business Systems Analyst - Operational Business Technology Solutions

Data Engineer

Data Engineer

IT Support Coordinator

Business Systems Analyst - Operational Business Technology Solutions

Data Engineer (Data Modeling/Data Governance)

Onsite IT Support Technician

Data Architect

Systems Administrator, Information Technology - Full Time - Markham Stouffville Hospital

System Administrator, IT Operations

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Advertised starting pay

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IT & data jobs in Canada