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Mattel, Inc.

Security Shift Supervisor - Site Lead

Montréal-Ouest, QC, Canada

Job type: Full-time
Apply by: Mar 30, 2027
Education: High school diploma
Posting language: English
Posted: Oct 1, 2026

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Original job description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard - when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity:

The Security Shift Supervisor serves as the primary Global Security point of contact for an assigned shift within a 24/7 operation. This role leads and supports Security Officers, coordinates daily shift activities, ensures compliance with post orders, standard operating procedures, contingency plans, and Mattel Global Security Best Practices, and completes special assignments as directed by the Security Manager. The supervisor also performs standard Security Officer duties when operationally required and helps maintain a safe, secure, professional, and customer-focused environment for Mattel employees, visitors, contractors, and business partners.

Qualifications

What Your Impact Will Be:

Shift Leadership and Team Management

Serve as the on-shift security lead and primary escalation point for security, safety, and operational issues.
Coordinate officer post assignments, patrol responsibilities, break coverage, and response priorities in accordance with approved post orders and business needs.
Conduct shift briefings and ensure critical information, open issues, and follow-up actions are communicated accurately between shifts.
Train, coach, and direct Security Officers; conduct regular touchpoints and support performance evaluations, corrective action, and development activities in coordination with the Security Manager and People & Culture.
Support scheduling, payroll, and timekeeping administration for the assigned team, as directed by the Security Manager.
Promote accountability, teamwork, professional conduct, and consistent customer service across the security operation.

Security Operations and Emergency Response

Protect Mattel personnel, visitors, physical property, assets, intellectual property, privacy, and confidential information from theft, damage, harm, unauthorized access, and unlawful activity.
Ensure compliance with Mattel Global Security Best Practices, site procedures, contingency plans, and U.S. Customs Trade Partnership Against Terrorism (CTPAT) recommendations, where applicable.
Respond to alarms, security incidents, fires, medical and first-aid events, and other emergencies; initiate notifications and coordinate with the Security Manager, Facilities, EHSS, emergency services, or law enforcement as required.
Conduct mobile and foot patrols and direct officers in identifying, documenting, and escalating security, safety, and facilities-related concerns.
Support traffic control, visitor registration, and the safe processing and direction of suppliers, contractors, delivery personnel, and other site guests.
Perform Security Officer duties and fixed-post assignments when needed to maintain required staffing and operational continuity.

Systems, Compliance, and Reporting

Monitor and operate access control, CCTV, guard tour management, alarm, and fire control systems in accordance with site procedures.
Escalate system failures, equipment issues, and maintenance needs to the appropriate Security Systems, Facilities, or technical support personnel.
Complete and review incident reports, shift logs, electronic audits, administrative records, and other required documentation for accuracy, timeliness, and completeness.
Perform administrative data-entry responsibilities associated with guardhouse, employee entrance, building entrance, rover patrol, satellite site patrol, and other post-order requirements.
Maintain working knowledge of applicable policies, procedures, training requirements, and regulatory obligations, and ensure assigned personnel remain current on required training.

Cross-Functional Partnership

Work closely with Facilities, EHSS, People & Culture, IT, business leaders, event teams, and other departments to support a safe and orderly workplace.
Support special events, projects, investigations, audits, and other assignments as directed by the Security Manager.
Communicate professionally and confidentially with employees, visitors, vendors, emergency responders, and leaders at all levels of the organization.

Additional Information

What We're Looking For:

Sound judgment and critical-thinking skills, with the ability to make clear, well-reasoned decisions in routine and emergency situations.
Integrity, reliability, discretion, and a consistent commitment to confidentiality and accountability.
Strong leadership, interpersonal, communication, and organizational skills, including the ability to coach, influence, and work effectively with people at all levels.
Ability to remain calm, professional, and customer-focused during stressful, sensitive, or rapidly changing situations.
Ability to solve practical problems, interpret written and verbal instructions, and adapt to new information or unexpected obstacles.
Proficiency with computers, tablets, smartphones, email, Microsoft Office applications, mobile applications, and physical security technology.

Qualifications And Experience

High school diploma or GED required.
At least one year of experience in security, asset protection, loss prevention, law enforcement, military service, or a related field preferred.
Prior experience leading, coaching, or supervising personnel preferred.
Valid driver’s license required.
Valid security license or guard card where required by applicable law or regulation.
First Aid, CPR, and Blood-borne Pathogens certification, or the ability to obtain required certification through company-provided training.
Demonstrated ability to write clear incident reports, business correspondence, and procedures, and to read and interpret policies, technical procedures, training materials, and governmental regulations.
Working knowledge of CCTV, access control, alarm monitoring, and other physical security programs and equipment.
Basic math skills and the ability to maintain accurate administrative records.

Schedule And Physical Requirements

Ability to work assigned first, second, or third shift and rotate shifts based on business needs.
Ability to work weekends, holidays, and overtime, including on short notice, as required.
Ability to stand and walk for extended periods and perform mobile and foot patrols.
Ability to lift and/or move up to 50 pounds.
Ability to reach, climb, balance, stoop, kneel, crouch, or crawl as required to perform essential duties.
Ability to work outdoor posts and tolerate heat, humidity, cold, rain, wind, snow, or other severe weather conditions, as applicable to the site.
Ability to use handheld radios, access control systems, CCTV systems, handheld and walk-through metal detectors, and other assigned security equipment.
Ability to attend and successfully complete all mandatory training required to maintain job competence and support professional development.

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More about this job

Responsibilities

Lead security operations for an assigned shift, including directing officers, coordinating posts and patrols, and responding to security incidents and emergencies. Maintain compliance with site procedures, operate security systems, complete accurate records, and coordinate with internal teams and external responders.

Requirements

A high school diploma or GED and a valid driver’s license are required; at least one year of related experience and prior supervisory experience are preferred. Candidates should have sound judgment, strong communication and leadership skills, physical ability to perform patrol duties, and relevant security-system knowledge; required certifications must be held or obtained through company training.

Skills

Shift Leadership
Team Supervision
Emergency Response
Incident Reporting
Access Control
CCTV Monitoring
Alarm Monitoring
Security Patrols
Risk Assessment
First Aid
Customer Service
Conflict Management
Communication
Confidentiality
Scheduling
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Global Security
Security Officer
Shift Supervision
Post Orders
Standard Operating Procedures
Contingency Plans
CTPAT
Access Control
CCTV
Guard Tour Management
Alarm Systems
Fire Control Systems
Incident Reports
Shift Logs
Electronic Audits
Emergency Response
First Aid
CPR
Blood-Borne Pathogens
Visitor Registration
Mobile Patrols
Foot Patrols
Traffic Control
Microsoft Office
Physical Security
Security License
Driver’s License

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