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Added 9 mins ago
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Mattr

Customer Solutions Specialist

Calgary, AB, T2P 3N4, Canada
BC, Canada

Pay: The Salary Range for this position is $75,000 to $80,000.
Experience: 3-5 years of related industry experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Customer Solutions Specialist

At Xerxes HydroChain, the Customer Solutions Specialist plays a critical role in turning project opportunities into successful business outcomes. This position serves as the central point of coordination between Territory Sales Managers, engineering teams, distributors, contractors, and consulting partners to advance opportunities through the sales process and deliver exceptional customer support.

Success in this role means identifying qualified project opportunities, maintaining accurate project data, coordinating technical deliverables, reducing customer response times, and helping secure HydroChain projects through effective project management and stakeholder engagement.

Responsibilities:

Identify and Advance Sales Opportunities

Partner with Territory Sales Managers (TSMs) to identify and qualify project-based sales opportunities.
Utilize online bid resources and market information to uncover potential conversion opportunities.
Evaluate opportunities submitted through distributors and contractors.
Develop project-specific action plans that help move opportunities through the sales pipeline.
Support opportunities identified by TSMs and contribute to project success from initial qualification through execution.

Manage Projects Through the Sales Lifecycle

Maintain accurate and up-to-date project information within the CRM system.
Coordinate project activities with drafting, engineering, and internal support teams.
Monitor project status, probability, timelines, and anticipated shipment dates.
Review technical deliverables, drawings, and project documentation for accuracy and completeness.
Collaborate on pricing strategies and support the development of budgetary and formal quotations.
Ensure customers and sales partners receive timely and accurate project information and technical deliverables.
Help improve customer response times and overall project execution effectiveness.

Serve as a Trusted Technical Resource

Review civil construction plans and specifications to understand project requirements.
Collaborate with engineering teams to provide project recommendations and technical input.
Act as a key liaison between customers, sales personnel, engineers, and internal stakeholders.
Support the delivery of technical solutions that meet customer and project needs.

Build Strong Stakeholder Relationships

Engage with distributors, contractors, engineering firms, consultants, regulators, and other project partners.
Foster collaboration across sales, engineering, marketing, manufacturing, accounting, and project management teams.
Provide responsive communication and support throughout the project lifecycle.

Drive Continuous Improvement

Maintain competitor and market intelligence databases.
Identify opportunities to optimize processes and improve operational efficiency.
Contribute ideas that enhance customer experience and support business growth.

Qualifications

Required

2-4 years of experience in a related field, preferably within commercial construction, civil construction, manufacturing, project coordination, estimating, customer solutions, or inside sales environments.
Experience supporting project-based work from opportunity identification through project completion.
Ability to understand and interpret construction plans and specifications.
Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Suite.
Ability to work effectively in a remote environment while supporting teams operating in Pacific and Mountain Time.

Preferred

Bachelor's degree or college diploma in Engineering, Construction Management, Civil Engineering Technology, or a related discipline.
3-5 years of related industry experience.
Civil construction, estimating, engineering, project coordination, or construction management experience.
Experience working with CRM systems and project tracking tools.
Familiarity with project quoting, construction bidding processes, and technical sales support.

Salary:

The Salary Range for this position is $75,000 to $80,000. The provided range represents the anticipated base salary and target incentive for this position. The final total compensation will be determined based on the successful candidate’s skills, experience, qualifications, and internal equity considerations. This job is vacant to fill a new position. Please note that artificial intelligence may have been used for screening, assessing, or selecting applicants.

Why Join Mattr?

Flexible health, dental & vision benefits with HSA rollover
Employer-paid Life, AD&D, and Disability insurance
Attractive incentive bonus plans24/7 Employee & Family Assistance Program (EFAP)
Wellness and mental health support programs
Exclusive discounts (Perkopolis & GoodLife Fitness)

Apply About employer

More about this job

Responsibilities

Identify and advance project-based sales opportunities, maintain accurate CRM and project information, and coordinate technical deliverables, quotations, and project activities through the sales lifecycle. Serve as a liaison among customers, sales teams, engineering, distributors, contractors, and other partners while improving customer response times and project execution.

Requirements

Requires 2–4 years of related experience, project-based work experience, the ability to interpret construction plans and specifications, strong organizational and project management skills, excellent communication, and Microsoft Office proficiency. A bachelor's degree or college diploma in engineering, construction management, civil engineering technology, or a related discipline is preferred, along with CRM, quoting, bidding, or technical sales support experience.

Skills

Project Coordination
Sales Opportunity Qualification
Project Management
CRM Data Management
Construction Plan Interpretation
Specification Review
Technical Sales Support
Quotation Development
Pricing Strategy
Stakeholder Engagement
Customer Support
Written Communication
Verbal Communication
Microsoft Office
Market Intelligence
Process Improvement

Benefits

Flexible Health Benefits
Dental Benefits
Vision Benefits
Health Savings Account Rollover
Employer-Paid Life Insurance
Accidental Death and Dismemberment Insurance
Disability Insurance
Incentive Bonus Plans
Employee and Family Assistance Program
Wellness Support
Mental Health Support
Perkopolis Discounts
GoodLife Fitness Discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Solutions
Project-Based Sales
Territory Sales Managers
Sales Pipeline
CRM
Project Tracking
Online Bid Resources
Market Intelligence
Commercial Construction
Civil Construction
Construction Plans
Construction Specifications
Drafting
Engineering
Project Coordination
Project Management
Estimating
Technical Deliverables
Project Documentation
Pricing Strategies
Budgetary Quotations
Formal Quotations
Construction Bidding
Technical Sales Support
Stakeholder Engagement
Customer Response Times
Microsoft Office
Process Improvement
Manufacturing

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