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Added 9 mins ago
OH
IT Specialist
O'Dell HVAC Group
Waterloo, ON
- Full-time
O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our…
Added 9 mins ago
RE
Outside Sales & Branch Manager
Robertson Electric Wholesale
Kitchener, ON
- Full-time
An opportunity for career development across many business departments within our organization.
Added 11 mins ago
L
Financial Service Representative - LendDirect Office 1630
LendDirect
Windsor, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 11 mins ago
MC
Customer Service Representative (part-time; Mt Brydges)
Mainstreet Credit Union Limited
Mount Brydges, ON
- $20.28 to $25.36 CAD / hour
- Part-time
We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. With our full spectrum of investment, credit, and general banking…
Added 11 mins ago
AF
Financial Service Representative - LendDirect Office 1630
Attain Finance
Windsor, ON
- Full-time
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Added 11 mins ago
Ag Innovation Specialist (Leader, SK)
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Leader, SK
…fertilizer manufacturing, food processing, commercial product development, and…
Added 11 mins ago
Business Development Associate
4Sight Search Solutions Inc.
ON · Mississauga, Ontario
If you are a highly proficient and effective Business Development Associate with the above skills and experience, this may be the role for you. CLICK APPLY below to learn more!
Added 11 mins ago
CF
Team Lead, Education
Clean Foundation
Dartmouth, NS
- Contract
…into action, coordinate delivery activities, support staff development, and contribute to a positive, collaborative team…
Added 11 mins ago
TC
Product Support Sales Representative (PSSR)
Toromont Cat
Orillia, ON
- Full-time
Toromont Cat is seeking a PSSR to join our Orillia team. The goal of the Product Support Sales Representative (PSSR) is to establish, qualify and maintain contact with our customers in the…
Added 26 mins ago
E
Associate Manager, Market Access & Pricing
EVERSANA
Toronto, ON
- Full-time
…the core responsibilities will include contribution to the development of project deliverables by leveraging evidence (clinical, economic, and humanistic) to demonstrate the value of…
Added 39 mins ago
GR
Customer Success Representative
Global Relay
Vancouver, BC
- Full-time
As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and…
Added 39 mins ago
MF
Sales & Business Development Representative
Merit for Jobs
Mississauga, ON
- Full-time
Our member is looking for a Sales & Business Development Representative to join their team in Mississauga, ON.
Added 39 mins ago
MF
Sales & Business Development Representative
Merit for Training
Mississauga, ON
- Full-time
Our member is looking for a Sales & Business Development Representative to join their team in Mississauga, ON.
Added 39 mins ago
MF
Sales & Business Development Representative
Merit for Apprenticeship
Mississauga, ON
- Full-time
Our member is looking for a Sales & Business Development Representative to join their team in Mississauga, ON.
Added 39 mins ago
CF
Team Lead, Education
Clean Foundation
Dartmouth, NS
- Contract
…into action, coordinate delivery activities, support staff development, and contribute to a positive, collaborative team…
Added 41 mins ago
FT - Human Resource Business Partner
Connective
BC
People are at the core of Connective's success. The HR Business Partner is the primary HR resource for the Service Delivery VP and their leadership team. This is not a generalist role and…
Added 41 mins ago
Account Services Representative
PBS Systems
Calgary, AB
The Account Services Representative provides background administrative support to the customer-facing teams within Dealer Development. Primarily focused on order flow and ensuring…
Added 41 mins ago
Account Services Representative
PBS Systems
Calgary, AB
The Account Services Representative provides background administrative support to the customer-facing teams within Dealer Development. Primarily focused on order flow and ensuring…
Added 56 mins ago
Customer Success Representative
Global Relay
Vancouver, BC
As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and…
Added 56 mins ago
P
SDR / BDR / Appointment Setter
Pavago
Remote, Canada
- Remote
At Pavago, one of our clients is hiring a Sales Development Representative (SDR) / Business Development Representative (BDR) / Appointment Setter to generate qualified sales opportunities…
Added 56 mins ago
Executive Assistant & Board Administrator
The Government of Nova Scotia
Halifax, NS
This may be the right opportunity for you if you completed a 1-year business or administration program with several years of related experience; or an equivalent combination of training and…
Added 56 mins ago
T
Product Engineering Coordinator
Tayco
Remote, Canada
- Remote
Coordinate changes to production processes, ERP setup and products based on manufacturing and business requirements and objectives Incorporate technical advances in manufacturing processes…
Added 1 hour ago
T
Product Engineering Coordinator
Tayco
Toronto, ON · Etobicoke, ON
- Full-time
Coordinate changes to production processes, ERP setup and products based on manufacturing and business requirements and objectives Incorporate technical advances in manufacturing processes…
Added 1 hour ago
LA
Automotive Parts Representative
Lordco Auto Parts
Golden, BC
- $19 to $25 CAD / hour
- Full-time
…locations across Western Canada and is a family-owned and operated business since 1974. Start your career in the automotive industry and grow with us…
Added 1 hour ago
D
Director, National Logistics
Dynacare
Brampton, ON
- Full-time
…with organizational goals and objectives. They will drive the development and implementation of scalable synergies, standardized methodologies, innovative technologies, and robust business…

Mauser Packaging Solutions

Customer Service Representative - 18 month contract

Oakville, ON, Canada

Salary Range: $55,000 - $57,000 · Full-time

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Job details

Pay: Salary Range: $55,000 - $57,000
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-3 years of customer service experience required
Posting language: English
Posted: Oct 7, 2026

Original job description

Responsibilities

JOB DESCRIPTION

Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.

Requirements

Associate or Bachelor’s degree preferred but not required
Manufacturing experience is strongly preferred
1-3 years of customer service experience required
Microsoft Office Suite – basic to above-average computer skills including Excel
CRM experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills

Salary Range: $55,000 - $57,000

About Us

Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging Solutions is that company.

Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.

At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better - and help them be better stewards of the environment.

Whether you’re a seasoned professional - or just beginning your career - there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us!

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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More about this job

Responsibilities

Build customer relationships and manage assigned accounts, including order entry, delivery schedule coordination, order confirmations, and communication about changes or service issues. Resolve customer complaints, review shipments and billing, manage credits and returns, process plant claims, and prepare inventory and open-order reports.

Requirements

One to three years of customer service experience is required, and manufacturing experience is strongly preferred. An associate or bachelor's degree is preferred but not required; candidates should also have basic to above-average Microsoft Office and Excel skills, quantitative ability, strong communication, and customer-focused problem-solving skills.

Skills

Customer Service
Problem-Solving
Order Entry
Order Management
Microsoft Office
Excel
Quantitative Skills
Verbal Communication
Written Communication
Inventory Management
Billing Accuracy
Issue Resolution
Cross-Functional Communication
Manufacturing Experience

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Entry
Order Maintenance
Account Management
Delivery Schedules
Order Confirmations
Service Issues
Customer Complaints
Billing Accuracy
Credits
Return Authorizations
Pallet Returns
Inventory Usage
Open-Order Reports
Shipment Tracking
Plant Claims
Shipping Documentation
Microsoft Office
Excel
CRM
Manufacturing
Sales
Plant Management
Pricing
Problem-Solving

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