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Added 10 mins ago
WC
Senior Director, Associate Experience & Talent
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...As the Senior Director, Associate Experience & Talent, you will lead the strategy and execution of programs and initiatives that strengthen organizational capability,…
Added 11 mins ago
AU
HR Specialist
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- Full-time
Associate degree in HR, business, or related field, or an equivalent combination of HR experience; bachelor’s degree preferred.
Added 11 mins ago
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HR Specialist
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- Full-time
Associate degree in HR, business, or related field, or an equivalent combination of HR experience; bachelor’s degree preferred.
Added 11 mins ago
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Added 11 mins ago
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Added 26 mins ago
JR
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- Full-time
Our employer partner is a Social Service Organization and currently looking to add an experienced Driver and Warehouse Associate to their team!
Added 41 mins ago
Warehouse A Associate Evening Shift
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Added 41 mins ago
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BD
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- Up to $18.15 CAD / hour
Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
KB
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- Part-time
As a Seasonal Sales Associate, you will help the customers to fully understand their needs and assist in selecting the right products for their requirements. As knowledgeable sales…
Added 1 hour ago
KB
Seasonal Associate
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Added 1 hour ago
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- Full-time
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Added 1 hour ago
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Automation Technician (Afternoon Shift)
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- Full-time
…role in supporting production within our Just-In-Time lean manufacturing environment. We are looking for hands-on problem solvers who are safety oriented - believe in teamwork and…
Added 1 hour ago
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Seasonal Sales Associate
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Summerside, PE
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Added 2 hours ago
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Warehouse Associate
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- Full-time
…and 7 distribution centers. We are looking to add a warehouse associate to our local Oakville, ON…
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Warehouse Associate- Concord, CAN
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Concord, ON · Markham, ON · Richmond Hill, ON · Vaughan, ON
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Donor Centre Associate - Blood Collection
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Added 2 hours ago
KD
Warehouse Associate I
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Coquitlam, BC
- $41,900 to $56,056 CAD / year
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Added 2 hours ago
Financial Reporting Associate (Contract)
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Toronto, ON
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Added 2 hours ago
W
(CAN) Distribution Centre Team Associate - Operations - HVDC Associates Only - FT shift Change - Tue to Fri (8:00am to 6:30pm)
Walmart
AB
- Full-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.

Mauser Packaging Solutions

Customer Service Representative - 18 month contract

Oakville, ON, Canada

Salary Range: $55,000 - $57,000 · Full-time

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Job details

Pay: Salary Range: $55,000 - $57,000
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-3 years of customer service experience required
Posting language: English
Posted: Oct 7, 2026

Original job description

Responsibilities

JOB DESCRIPTION

Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.

Requirements

Associate or Bachelor’s degree preferred but not required
Manufacturing experience is strongly preferred
1-3 years of customer service experience required
Microsoft Office Suite – basic to above-average computer skills including Excel
CRM experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills

Salary Range: $55,000 - $57,000

About Us

Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging Solutions is that company.

Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.

At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better - and help them be better stewards of the environment.

Whether you’re a seasoned professional - or just beginning your career - there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us!

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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More about this job

Responsibilities

Build customer relationships and manage assigned accounts, including order entry, delivery schedule coordination, order confirmations, and communication about changes or service issues. Resolve customer complaints, review shipments and billing, manage credits and returns, process plant claims, and prepare inventory and open-order reports.

Requirements

One to three years of customer service experience is required, and manufacturing experience is strongly preferred. An associate or bachelor's degree is preferred but not required; candidates should also have basic to above-average Microsoft Office and Excel skills, quantitative ability, strong communication, and customer-focused problem-solving skills.

Skills

Customer Service
Problem-Solving
Order Entry
Order Management
Microsoft Office
Excel
Quantitative Skills
Verbal Communication
Written Communication
Inventory Management
Billing Accuracy
Issue Resolution
Cross-Functional Communication
Manufacturing Experience

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Entry
Order Maintenance
Account Management
Delivery Schedules
Order Confirmations
Service Issues
Customer Complaints
Billing Accuracy
Credits
Return Authorizations
Pallet Returns
Inventory Usage
Open-Order Reports
Shipment Tracking
Plant Claims
Shipping Documentation
Microsoft Office
Excel
CRM
Manufacturing
Sales
Plant Management
Pricing
Problem-Solving

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