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Added 1 month ago
HC
Territory Sales Manager – Precision Cutting Tools Territory – Canada – Alberta, British Columbia
Heritage Cutter
Vancouver, BC
- Full-time
Keeping CRM update for assigned accounts along with ensuring data is current and accurate.
Added 1 month ago
FP
Senior Director, Customer Operations
Forge Performance Group
Calgary, AB
- Full-time
Added 1 month ago
HP
Enterprise Account Manager - Compute / Responsable de compte d'entreprise - Compute
Hewlett Packard Enterprise
Montreal, QC · St. Laurent, Quebec, Canada
- Full-time
…revenue and market share growth. With the ability to leverage CRM and digital selling tools, to build new…
Added 1 month ago
EG
Account Lead (New Brunswick Region)
ET Group
Salisbury, NB
- Full-time
◆ Updating and maintaining sales pipeline data/forecast within CRM.
Added 1 month ago
WM
Gérant de magasin - Les Centre Rivieres
WOW! mobile boutique
Trois-Rivières, QC
- Full-time
Exécution quotidienne de l'outil CRM, en assurant le suivi des clients et la conformité à la loi CASL
Added 1 month ago
FP
Business Development-Western U.S
Forge Performance Group
Calgary, AB
- Full-time
…accurate account, contact and opportunity information in HubSpot CRM.</li><li>Participate in industry organizations, conferences, events and networking activities to build market awareness…
Added 1 month ago
Senior Technical Sourcer
Brex
Vancouver, BC
Familiarity with tools such as Gem, Greenhouse, or other modern sourcing and CRM platforms.
Added 1 month ago
GW
Business Development Manager
Gebrüder Weiss
Montreal, QC
- Full-time
Proficiency in CRM systems, reporting tools, and Microsoft Office application
Added 1 month ago
D|
Associate Manager, Product Marketing - Global
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Full-time
…evolution by synthesizing consumer insights, social listening, CRM data and sales…
Added 1 month ago
MP
Customer Service Representative
Mauser Packaging Solutions
Oakville, ON
- Full-time
Added 1 month ago
CI
Founding Engineer (AI & Agentic Systems)
Codexa Intelligence
Remote, Canada
- $80,000 to $110,000 USD / year
- Full-time
- Remote
Codexa is building an agent-first CRM. Instead of reps working a CRM by hand, our AI agents run the revenue operation itself: outbound, qualification, and pipeline management, end-to-end,…
Added 1 month ago
P(
Bilingual Customer Experience Coordinator (EN/FR)
Phoenix (YC W21)
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
Added 1 month ago
P(
Bilingual Customer Experience Coordinator (EN/FR) - Remote
Phoenix (YC W21)
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
Added 1 month ago
S
Head of Sales (Player/Coach)
STA
Vancouver, BC
- $150,000 to $175,000 CAD / year
- Full-time
Install repeatable sales process - qualification, forecasting, deal review, CRM discipline
Added 1 month ago
G
Engineering Project Coordinator - Richmond Hill, ON
GCG
Richmond Hill, ON
- Full-time
Maintain accurate part, pricing, and supplier data within CRM/ERP systems
Added 1 month ago
SP
Proposal Coordinator
Spark Power
Edmonton, AB
- Full-time
Maintain accurate governance records and supporting documentation within CRM and established company systems.
Added 1 month ago
HI
Branch Team Lead
HUB International
Kamloops, BC
- Full-time
Level 2 General Insurance License and an industry designation (CAIB, CIP, FCIP, CRM) considered an asset.
Added 1 month ago
CW
Account Manager - Facility Solutions Manager
City Wide Facility Solutions
Remote, Canada
- Full-time
- Remote
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Added 1 month ago
M
National Segment Leader – Residential
Master
Montreal, QC
- Full-time
Use quantitative and qualitative data (CRM, ERP, market research, vendor insights, field feedback) to identify growth opportunities and risks.
Added 1 month ago
M
National Segment Leader – Service, Replacement and Retrofit
Master
Montreal, QC
- Full-time
Use quantitative and qualitative data (CRM, ERP, market research, vendor insights, field feedback) to identify growth opportunities and risks.
Added 1 month ago
CH
New Home Sales Consultant
Cardel Homes
Clarence-Rockland, ON
- $47,000 to $65,000 CAD / year
- Full-time
Prospecting: Generate leads through the CRM, show home traffic, referrals, realtors, email campaigns
Added 1 month ago
Business Development Representative
Gateway Mechanical Services
Cornwallis, MB · Winnipeg, MB · Regina, SK · Saskatoon, SK
Keep the CRM pristine - like, Marie-Kondo-level pristine.
Added 1 month ago
SP
Proposal Coordinator
Spark Power ⚡
Edmonton, AB
- Full-time
Maintain accurate governance records and supporting documentation within CRM and established company systems.
Added 1 month ago
C
B2B Demand Generation Marketer
CadMakers
Burnaby, BC
- $80,000 to $110,000 CAD / year
- Full-time
Experienced with HubSpot (or equivalent marketing automation/CRM platform), including lead scoring, segmentation, and ICP refinement
Added 1 month ago
C
B2B Demand Generation Marketer
CadMakers
Remote, Canada
- Full-time
- Remote
Experienced with HubSpot (or equivalent marketing automation/CRM platform), including lead scoring, segmentation, and ICP refinement

Mauser Packaging Solutions

Customer Service Representative

Oakville, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-3 years of customer service experience required
Posting language: English
Posted: Sep 17, 2026

Original job description

Responsibilities:

Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.

Requirements:

Associate or Bachelor’s degree preferred but not required
Manufacturing experience is strongly preferred
1-3 years of customer service experience required
Microsoft Office Suite – basic to above-average computer skills including Excel
CRM experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills

Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging Solutions is that company.

Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.

At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better - and help them be better stewards of the environment.

Whether you’re a seasoned professional - or just beginning your career - there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us!

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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More about this job

Responsibilities

The Customer Service Representative acts as a liaison between the company and customers, managing the entire order lifecycle from entry to shipment. They are responsible for resolving service issues, maintaining inventory records, and coordinating with internal teams to ensure accurate billing and delivery.

Requirements

Candidates should have 1-3 years of customer service experience, with manufacturing industry experience strongly preferred. Proficiency in Microsoft Office, particularly Excel, and strong communication and problem-solving skills are required.

Skills

Customer service
Order entry
Order maintenance
Inventory management
Problem-solving
Communication
Microsoft Office Suite
Excel
CRM
Quantitative skills
Reporting
Billing accuracy
Conflict resolution
Documentation
Relationship management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Manufacturing
Order Entry
Inventory Usage
CRM
Microsoft Office
Excel
Billing
Shipping Documentation
Plant Management
Supply Chain
Sustainability
Packaging Solutions
Data Reporting
Return Authorizations
Logistics

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