Technical Architect (SG-Based, relocation provided)

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ROLE OVERVIEW

We are seeking an experienced Technical Architect to lead the design, governance, and implementation of enterprise-scale technology solutions, with a strong focus on Salesforce platforms and technical architecture. The successful candidate will be responsible for defining end-to-end technical architectures, establishing architecture standards and best practices, and ensuring that solutions are scalable, secure, resilient, and aligned with the Customer’s Enterprise Architecture and technology roadma

Responsibilities

• Own the end-to-end solution and technical architecture, ensuring detailed designs and implementations align with the Customer’s Enterprise Architecture, technology standards, and strategic technology roadmap.
• Translate complex business and non-functional requirements (including resiliency, scalability, security, performance, and integration needs) into clear, actionable technical and architectural specifications.
• Design, document, and govern architecture blueprints across business, application, data, integration, technical, and ICT domains using appropriate architectural frameworks and models.
• Define and establish technical architecture standards, patterns, and best practices to ensure consistency, maintainability, scalability, and security across enterprise solutions.
• Propose, evaluate, and recommend products, platforms, and solutions aligned with the Agency’s Enterprise Architecture, cloud strategy, SG Tech Stack, and legacy modernization initiatives.
• Apply strong technical architecture expertise and deep knowledge of Salesforce OmniStudio to design, develop, and govern scalable, client-focused platform solutions.
• Lead solution and technical architecture design for enterprise and cloud-based systems, including Salesforce platforms, OmniStudio implementations, and third-party/cross-platform integrations.
• Design and oversee integration architectures leveraging APIs, middleware, web services, event-driven architectures, and enterprise integration patterns.
• Review system architectures, technical designs, source code, and solution implementations throughout the software development lifecycle to ensure quality, performance, security, scalability, and compliance with standards.
• Collaborate with business stakeholders, developers, technical leads, and vendors to translate complex business requirements into detailed technical designs, architecture artifacts, and implementation plans.
• Provide technical leadership and architectural governance throughout project delivery, ensuring alignment with enterprise standards and business objectives.

Experience and Skills Required

• Degree or Diploma in any discipline.
• Proven experience as a Technical Lead, Technical Architect, Solution Architect, or System Architect, with strong expertise in technical architecture, solution design, performance tuning, prototyping, and system maintenance.
• Extensive experience designing and governing enterprise-scale technical architectures across application, integration, data, and cloud domains.
• Hands-on experience across the full Software Development Life Cycle (SDLC).
• Strong ability to evaluate and recommend suitable technologies aligned with the Customer’s technology directions, including cloud adoption, enterprise architecture, legacy system modernization, and SG Tech Stack initiatives.
• Experience designing and implementing .NET and/or J2EE applications, with strong data modelling, database design, and SQL skills.
• Solid understanding of server-side .NET and/or Java development, Service-Oriented Architecture (SOA), microservices architecture, web services, API-led connectivity, and public-facing web applications/e-services.
• Experience designing secure, scalable, and high-performing enterprise integration and technical architecture solutions.

Key Client-Focused Skillset

• Hands-on experience with Salesforce Service Cloud / PSS.
• Strong expertise in Salesforce OmniStudio, including OmniScripts, FlexCards, DataRaptors, Integration Procedures, and OmniStudio development best practices.
• Strong technical architecture experience within the Salesforce ecosystem, including platform design, governance, scalability, security, and integration architecture.
• Strong expertise in Apex, Lightning Web Components (LWC), Salesforce Platform APIs, and Salesforce platform development.
• Proven experience designing and implementing Service Cloud solutions, with a solid understanding of Service Cloud integrations, case management, workflows, and customer service processes.
• Experience designing and implementing Salesforce solution architectures that integrate with enterprise applications and external systems.
• Experience with third-party system integration using APIs, web services, middleware platforms, and enterprise integration patterns.
• Proven ability to translate and decompose complex business requirements into clear, structured technical specifications, architecture artifacts, and solution designs.
• Strong analytical and problem-solving skills, with the ability to think creatively and propose innovative, practical, and scalable solutions.