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Added 6 mins ago
RF
3D AI Generalist - 6 Months Contract
Rodeo FX
Toronto, ON
- $109,000 to $159,000 CAD / year
- Full-time
…shots for broadcast. At Rodeo FX, AI is a creative tool in service of an artistic intention. It does not replace…
Added 35 mins ago
CT
Underground Service Crew
CSG Talent
BC · British Columbia, Canada
- Full-time
They are now looking for experienced Underground Service Crew workers to join their team at a remote mine site in northern British Columbia. The role runs on a FIFO roster of 14 shifts on…
Added 35 mins ago
BC
Occupational Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Allied Health, the incumbent will work as a member of an interdisciplinary team providing comprehensive assessment, treatment and management of patients…
Added 35 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Exceptional interpersonal and communication skills with a team focus
Added 35 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a…
Added 35 mins ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Therapy Services, the Recreation Therapist will function as a member of an interdisciplinary health care team. The recreation therapist meets the assessed needs…
Added 35 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 35 mins ago
BC
Social Worker
Brant Community Healthcare System
Brantford, ON
- Full-time
…Practice of the Ontario College of Social Workers and Social Service Workers. The registered social worker will work within an interdisciplinary team model of care and implement a full…
Added 35 mins ago
BC
RPN Inpatient Rehabilitation
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 35 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a…
Added 35 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Exceptional interpersonal and communication skills with a team focus
Added 1 hour ago
FCM – Corporate Travel Consultant – Calgary, AB
Flight Centre
AB
…management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Consultants to study the travel polices of…
Added 1 hour ago
NP
Bartender - Carve
Naturally Pacific Resort
Campbell River, BC
- Part-time
As a key member of our team the Bartender is responsible for providing high levels of customer service to all guests by providing prompt service, taking accurate orders, and maintaining a…
Added 1 hour ago
BC
Personal Support Worker - Surgical (B5)
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrated ability to function as an effective team member
Added 1 hour ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 1 hour ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
…patients' cardiorespiratory conditions. The AA is a collaborative team member, working alongside the nursing team to meet the needs of the patients who are under the care of an…
Added 1 hour ago
BC
Registered Nurse- Paeds
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 1 hour ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrated ability to work as a member of a multidisciplinary team
Added 1 hour ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrated ability to work as a member of a multidisciplinary team
Added 1 hour ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrated ability to work as a member of a multidisciplinary team
Added 1 hour ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 1 hour ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrated ability to work as a member of a multidisciplinary team
Added 2 hours ago
CC
Greeting Card Merchandiser
Carlton Cards
Dauphin, MB
- Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 2 hours ago
C
Client Engagement Associate
CIBC
Port Mcneill, BC
- Full-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 2 hours ago
C
Financial Services Representative II
CIBC
Campbell River, BC · CampbellRiver-StAnns&IslandHwy
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…

Closed listing

Maven Companies Inc.

Tech Ops Specialist

Vancouver, BC, Canada

Contract

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Contract
Closing date: Nov 11, 2026
Posting language: English
Posted: Oct 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Project Scope/Description of Services:

Assist the customer by ensuring ongoing delivery and management of scalable solutions across Salesforce platforms, with a strong focus on Service Cloud and Knowledge Management/Knowledgebase capabilities. The role will partner closely with business stakeholders, product managers, and technical teams to ensure the ongoing effectiveness of Salesforce capabilities that enhance customer experience, store operations, and contact center performance.

High level scope of role & responsibilities:

Partner with business stakeholders, product managers, and technical teams to maintain and enhance Salesforce capabilities that improve customer experience, store operations, and contact center performance.

Serve as a strategic escalation point for high-impact issues, collaborating with vendors to drive resolutions and influence their roadmaps.

Advise cross-functional teams on technology solutions that align with enterprise principles, architectural standards, and future scalability.

Oversee incident, problem, and change management processes for Salesforce Service Cloud and related applications.

Coordinate with internal and external teams to plan and execute releases, enhancements, and maintenance activities with minimal business disruption.

Provide guidance to support teams, while also ensuring adherence to SLAs and operational best practices.

Contribute to developing AI solutions/standards in GEC agentic AI and follow standards and guidelines for development.

Deliverables: Team member identified above will operate in Sprint Agile methodology as per the process(s)

Key deliverables as below:

a. Conduct regular technology “health checks” across GEC applications to proactively identify risks, performance bottlenecks, and improvement opportunities.

b. Support troubleshooting through solid analytical reasoning

c. Continuously identify, drive and implement process improvements, automation opportunities, and operational efficiencies across GEC technology operations.

d. Ensure ongoing delivery of scalable, reliable, and secure solutions across Salesforce platforms supporting retail operations and GEC.

e. Use AI techniques to bring efficiency and make effort to incorporate in the ways of working

f. Support knowledge management practices, ensuring that the Service Cloud Knowledgebase is accurate, current, optimized and accessible for GEC users.

g. Participate in sprint planning and daily scrum calls.

h. Use JIRA for managing deliverables and Confluence for updating & publishing documentation.

About employer

More about this job

Responsibilities

Maintain and enhance Salesforce Service Cloud and knowledge management capabilities, oversee operational processes, and coordinate releases and issue resolution with stakeholders, vendors, and support teams. Conduct application health checks, improve operational efficiency, support AI initiatives, and ensure reliable, secure solutions for retail operations and contact center users.

Requirements

The role calls for experience supporting Salesforce platforms, particularly Service Cloud and knowledgebase capabilities, along with strong analytical troubleshooting and cross-functional collaboration. It also requires familiarity with Agile sprint practices, operational management, and tools such as JIRA and Confluence; no formal education requirement is stated.

Skills

Salesforce Service Cloud
Knowledge Management
Incident Management
Problem Management
Change Management
Vendor Management
Stakeholder Collaboration
Troubleshooting
Agile Methodology
Sprint Planning
AI Solutions
Process Improvement
Release Coordination
JIRA
Confluence

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Service Cloud
Knowledge Management
Knowledgebase
GEC Applications
Agentic AI
Artificial Intelligence
Retail Operations
Contact Center
Customer Experience
Incident Management
Problem Management
Change Management
Vendor Roadmaps
Enterprise Architecture
Architectural Standards
Scalable Solutions
Operational Best Practices
Service-Level Agreements
Health Checks
Performance Bottlenecks
Process Improvement
Automation
Operational Efficiency
Agile
Sprint Planning
Daily Scrum
JIRA
Confluence
Release Management

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