Client Advisor, Holt Renfrew Calgary
- Calgary, AB, Canada
Part-time
Applications open in a new tab.
Job details
- Job type
- Part-time
- Apply by
- Experience
- Minimum 2-4 years of Retail experience; luxury a plus
- Posting language
- English
- Posted
Original job description
About MaxMara
MaxMara is a globally recognized luxury fashion house known for its timeless sophistication, expert tailoring, and iconic outerwear. Rooted in Italian craftsmanship, the brand blends classic elegance with modern design to create pieces that empower confident, stylish women around the world.
CORE RESPONSIBILITIES:
Customer Service
- Assist stylists in the absence of store management
- Actively builds client confidence by creating an engaging, interactive experience
- Gain new clients meeting conversion goals and continues to service the existing client base
- Resolves customer service issues swiftly
- Ensure customers’ needs are surpassed without hesitation.
- Consistently meets/exceeds both store and individual sales goals, including KPI’s
- Maximize the customer experience
- Maintain a positive outlook and professional demeanor while supporting company initiatives
Staff Partnership
- Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office
Operations
- Consistently adheres to company policies and procedures
- Possesses working knowledge of POS system
- Communicate all store-related issues to the Store Manager when unable to solve them on their own
- Performs opening/closing duties as required
- Uses time effectively when not servicing clients
- Accountable for protecting MaxMara assets and minimizing shrink
Store Visuals
- Maintains a clean working environment and ensures the presentation of the product is consistent to standard
- Is fully knowledgeable of the product
Required Skills/Education:
- Minimum 2-4 years of Retail experience; luxury a plus
- RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
- Strong interpersonal, organizational, and communication skills
- Able to work independently as well as collaboratively
- Proficient computer skills
Max Mara is an Equal Opportunity Employer. M/F/D/V
More about this job
Responsibilities
Deliver an engaging luxury retail experience, build and maintain client relationships, resolve customer issues, and meet individual and store sales goals. Support store operations by following procedures, using the POS system, completing opening and closing duties, protecting company assets, and maintaining product presentation standards.
Requirements
Requires 2–4 years of retail experience, with luxury retail experience strongly preferred; ready-to-wear or footwear experience is an advantage. Candidates should have strong interpersonal, organizational, and communication skills, computer proficiency, and the ability to work independently and collaboratively.
Skills
- Customer Service
- Client Relationship Building
- Sales
- Sales Goal Achievement
- KPI Management
- Conflict Resolution
- Communication
- Teamwork
- Organization
- POS Systems
- Retail Operations
- Visual Merchandising
- Product Knowledge
- Time Management
- Loss Prevention
- Computer Skills
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Sales
- Customer Service & Support
Keywords
- Luxury Fashion
- Italian Craftsmanship
- Retail
- Customer Service
- Client Relationships
- Sales Goals
- Key Performance Indicators
- Client Conversion
- Ready-To-Wear
- Footwear
- Point Of Sale
- Store Operations
- Opening And Closing Duties
- Visual Merchandising
- Product Knowledge
- Loss Prevention
- Shrink Reduction
- Company Policies And Procedures
- Luxury Retail