Client Advisor, Holt Renfrew Montreal

About the Role

Customer Service

• Assist stylists in the absence of store management
• Actively builds client confidence by creating an engaging, interactive experience
• Gain new clients meeting conversion goals and continues to service the existing client base
• Resolves customer service issues swiftly
• Ensure customers’ needs are surpassed without hesitation.
• Consistently meets/exceeds both store and individual sales goals, including KPI’s
• Maximize the customer experience
• Maintain a positive outlook and professional demeanor while supporting company initiatives

Staff Partnership

• Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office

Operations

• Consistently adheres to company policies and procedures
• Possesses working knowledge of POS system
• Communicate all store-related issues to the Store Manager when unable to solve them on their own
• Performs opening/closing duties as required
• Uses time effectively when not servicing clients
• Accountable for protecting MaxMara assets and minimizing shrink

Store Visuals

• Maintains a clean working environment and ensures the presentation of the product is consistent to standard
• Is fully knowledgeable of the product

Required Skills/Education:

• Minimum 2-4 years of Retail experience; luxury a plus
• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
• Strong interpersonal, organizational, and communication skills
• Able to work independently as well as collaboratively
• Proficient computer skills

Max Mara is an Equal Opportunity Employer. M/F/D/V