Treatment Coordinator

Company Description

Maximum Dental supports general dental offices by helping them keep more treatments in-house, with a focus on surgery, endodontics, and IV sedation. The team collaborates closely with referring practices to provide efficient, high-quality care for patients requiring advanced procedures. Maximum Dental emphasizes clear communication, streamlined workflows, and a supportive environment for both clinical and administrative team members. The practice values professionalism, patient-centered service, and strong partnerships with local dental offices.

Role Description

The Treatment Coordinator is a full-time, on-site role based in Ottawa, ON. This position is responsible for guiding patients through their treatment journey, including reviewing proposed dental procedures, explaining options, and answering questions about clinical recommendations and financial arrangements. Day-to-day tasks include coordinating treatment plans with the clinical team, verifying and explaining insurance coverage, preparing estimates, scheduling appointments, and ensuring timely follow-up. The role also involves maintaining accurate patient records, communicating with referring offices, and delivering consistent, respectful customer service to support a positive patient experience. The Treatment Coordinator works closely with dentists, specialists, and administrative staff to ensure treatments are organized efficiently and patients feel informed and supported.

Qualifications

• Ability to develop and coordinate comprehensive Treatment Planning, including reviewing clinical recommendations and presenting options clearly to patients.
• Knowledge of Insurance processes, including verification of benefits, estimating coverage, and explaining financial responsibilities.
• Strong Customer Service skills, with a focus on empathy, professionalism, and maintaining a positive patient experience.
• Excellent Communication abilities, both verbal and written, for interacting with patients, clinical teams, and referring offices.
• Understanding of Dental Care procedures and terminology to support accurate treatment explanations and scheduling.
• Prior experience in a dental or healthcare administrative role is preferred.
• Proficiency with practice management software and basic computer applications.
• Strong organizational skills, attention to detail, and ability to manage multiple cases simultaneously.
• Ability to work collaboratively in an on-site clinical environment and maintain confidentiality in accordance with privacy regulations.
• Access to a vehicle and willingness to work at various location within the Ottawa area each day.