Find work in Canada.

319,800 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
W
Administrative Assistant - Temporary Contract (3 month Minimum)
Wajax
Fort McMurray, AB
- Full-time
…forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our…
Added 7 mins ago
CF
Seasonal Guest Services Representative - PT (CF Market Mall)
Cadillac Fairview
Calgary, AB
- Part-time
…culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive…
Added 7 mins ago
FB
Carry-Out Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
Support store operations by assuming other related duties on a periodic basis.
Added 21 mins ago
GS
Customer Service Representative
Gateway Services Inc.
Surrey, BC
- $23 to $26 CAD / hour
- Part-time
As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work…
Added 38 mins ago
M
Représentant(e) du service à la clientèle – Santé animale / Customer Service Representative – Animal Health
MSD
Kirkland, QC
- Full-time
Added 38 mins ago
CK
Customer Service Representative
Circle K
Dartmouth, NS
- Part-time
…unique contribution of our employees to the success of our business. As an employer, we are committed to employment equity, we encourage a wide variety of applications to ensure that we…
Added 52 mins ago
M
Advisor Onboarding Associate
Manulife
Toronto, ON · Burlington, ON
- Full-time
Act as support for advisors transitioning their books of business to Manulife Wealth Inc. and other wealth lines of business.
Added 52 mins ago
Grain Origination Representative
Cargill
Mclennan, AB
Support business growth by disseminating favorable information about the organization and its products and services.
Added 1 hour ago
S
CORE HCM Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
…program. The Lead works with leaders and teams at all levels to support the required deliverables of implementation lifecycle (discovery, configuration, testing, deployment, and documenting…
Added 1 hour ago
UC
Sales Representative- Montreal & Eastern Ottawa Représentant(e) des ventes - Est
Upper Canada Forest Products
Ottawa, ON
- $85,000 to $95,000 CAD / year
- Full-time
This position offers hands‑on training and practical exposure to product knowledge, supply chain processes, operations, account management, industry best practices, and overall business…
Added 1 hour ago
SE
Customer Support Representative
SPUDNIK EQUIPMENT COMPANY LLC
Lethbridge, AB
- Other
…start thinking about buying a part or requesting technical support, and ending when they receive an invoice and pay us. We must make that “journey” as straightforward, transparent, and…
Added 1 hour ago
AS
Business Administrator – Investment Operations
Argosy Securities Inc.
Toronto, ON
- Full-time
This is more than a general administrative position. You'll gain hands-on experience with the day-to-day operations of a securities dealer, working with Investment Advisors, clients and…
Added 1 hour ago
EA
Bilingual Customer Service Representative
Europ Assistance Canada
Toronto, ON
- Full-time
Redion, part of Generali Group, is looking for a Bilingual Customer Service Representative to join our Operations team in Canada.
Added 1 hour ago
R&
ILS Support /Tech Writer
Robertson & Company Ltd.
Ottawa, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 1 hour ago
C
Customer Service Representative, ISI Contact Center - Bilingual
CIBC
Montreal, QC
- Full-time
You're fluent in French and English to support business operations outside of Quebec, Canada.
Added 1 hour ago
M
Manager, Fund Expenses and Reporting
Manulife
Montreal, QC
- Full-time
The successful candidate will work closely with business partners across Operations, Finance, Product, Legal, Compliance, Tax, and Risk Management, as well as external stakeholders…
Added 1 hour ago
R
Gestionnaire de comptes (chef d’équipe), Services de pièces de rechange / Account Manager (Team Lead), Spare Parts Services
RTX
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 1 hour ago
Financial Service Representative
Money Mart
London, ON
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 1 hour ago
Financial Service Representative
Money Mart
Regina, SK
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 2 hours ago
AS
Member Service Representative
Alterna Savings
Brampton, ON
- Full-time
The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their…
Added 2 hours ago
D
Product Leader, PACS & Viewer
DeepHealth
Remote, Canada
- $180,000 to $220,000 USD / year
- Full-time
- Remote
…measured by an exceptional reading experience, dependable imaging operations, customer adoption, and sustainable business…
Added 2 hours ago
ES
Counter Sales Representative
ECCO Supply™
Terrace, BC
- Full-time
Work collaboratively with branch team members to support day-to-day operations and contribute to the overall success of the branch and customer experience.
Added 2 hours ago
LI
Process Improvement Lead
Livingston International
Toronto, ON
- Full-time
This position partners closely with Finance and Operations leaders to ensure financial transactions are executed accurately and efficiently, reporting requirements are met, finance systems…
Added 2 hours ago
UO
Governance Support Coordinator
University of Alberta Students' Union
Edmonton, AB
- Full-time
…execution of governance activities for the UASU and related student representative entities. The department advises, educates, empowers and provides administrative support to the UASU…
Added 2 hours ago
Financial Service Representative
Money Mart
Prince Albert, SK
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…

Maximus

Customer Service Representative, Service BC Help Desk

Victoria, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 25, 2026

Original job description

Description & Requirements

At Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada. We offer eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.

Globally, Maximus has operations in India, Saudi Arabia, United Arab Emirates, and the United Kingdom. Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives.

Maximus Canada is proud to announce it has been named one of British Columbia’s Top Employers for 2026. This recognition highlights the company’s ongoing commitment to cultivating an engaged and people centered workplace across its operations in BC and nationwide.

Department Overview

Service BC is a citizen centric front-line support service administered by Maximus Canada to assist residents and visitors to the province with information on the hundreds of programs and services the government offers. The strategic focus of Service BC is continual modernization and channel and service expansion to ensure citizens are able to access services from a single source in the format they choose. Service BC has leveraged industry best practices and introduced leading edge technology to become a leader in its sector. A recent recipient of the Benchmark Portal Centre of Excellence designation and winner of the 2019 Service to the Citizen Award in the international category, through the US Service to the Citizen Awards program that recognizes excellence in public service delivery.

About the Role

Service BC Help Desk Customer Service Agents (CSR) spend their day answering enquiries from the general public and Government Agents who have questions related to BCeID, BC Services Cards, Mobile Video Chat, PayBC, as well as BC Business Registries and Online Services. Our telephone system queues, monitor upwards of 750 calls per day; therefore, CSR’s are expected to meet call handling targets.

CSR’s are required to learn and use a variety of computer applications and log service and technical tickets when appropriate which require a high level of accuracy.

Service BC Help Desk Agent’s also are fully compliant with FOIPPA and maintain the highest standards when dealing with business sensitive and confidential information.

As the ‘Face’ of Service BC Help Desk CSR’s handle calls pleasantly and professionally. As calls can be contentious in nature professionalism must be maintained.

What a Typical Week Looks Like

Respond to queries in order to provide end user support. This will include troubleshooting and/or escalating/delegating to appropriate levels of support as defined by the incident

Provide first call resolution by actioning all Tier 1 level requests, while meeting or exceeding our productivity targets (ex. AHT and TSF)

Understand and comply to Maximus, legislated and client policies and work procedures accurately, 95% of the time to meet our Quality SLR and to provide excellent customer service

Adhere to your work commitments and daily schedule 95% of the time so that Maximus can meet its business goal efficiently

Manage your interactions with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious and productive work environment

Answer and complete public enquires within 300 seconds to meet our Average Speed of Answer

What You Bring

High school diploma or GED Equivalent, may be subject to Standardized testing

Proficiency in basic computer skills, MS Office and Outlook and the ability to operate standard office equipment

Call center experience or equivalent

Privacy and security of personal information

Understand the Principles of

Call control and customer situational judgment

Customer Service

Plain language communication

Professional, pro-social inter-relations

Privacy and security of personal information

Additional Application Information

This is an auxiliary position working as and when required

For internal applicants, this will be a temporary assignment

Please note that this is an on-site position based in Victoria, BC

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If assistance is required, please contact careers@maximuscanada.ca

This posting is for 2 current, active vacancies. Automated tools, including artificial intelligence, may be used to support the screening and assessment of applications.

EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy.  We are committed and proud to build a workforce that reflects the communities we serve.  We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.

Minimum Salary

28.68

Maximum Salary

28.68

General information

Job Posting Title

Customer Service Representative, Service BC Help Desk

Date

Friday, September 25, 2026

City

Victoria

Province

Country

Canada

Job Schedule

Auxiliary (AUX)

Work Arrangement

Office Onsite

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will answer public and government inquiries regarding various BC programs and services while maintaining high accuracy in logging tickets. They are responsible for providing first-call resolution and meeting productivity targets while adhering to strict privacy and security policies.

Requirements

Candidates must possess a high school diploma or GED equivalent and have previous call center or equivalent experience. Proficiency in basic computer skills, including MS Office and Outlook, is required along with the ability to handle contentious calls professionally.

Skills

Customer service
Call center operations
Technical support
Troubleshooting
Data entry
MS Office
Outlook
Call control
Plain language communication
Conflict resolution
Professionalism
Time management
Privacy compliance
Information security

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Help Desk
Service BC
Call Center
Technical Support
BCeID
BC Services Cards
PayBC
FOIPPA
Data Entry
MS Office
Outlook
First Call Resolution
Public Service
Government Services
Administrative Support
Privacy Compliance
Information Security

Report this job