Find work in Canada.

318,156 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
HR
Hardware Test Engineering Intern (Summer 2027, 16months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
A chance to build your career with a global leader driving digital transformation and innovation that helps support sustainable future
Added 1 hour ago
W
FX Supervisor, CG (Feature)
WildBrain
Vancouver, BC
- Full-time
…work on the project. They act as both a creative and technical leader, ensuring that the FX department’s work aligns with the Director’s vision while remaining achievable within production…
Added 1 hour ago
SA
Assistant Restaurant Manager
SSP America
Mississauga, ON
- Full-time
This role is ideal for a hospitality leader ready to grow - someone who takes pride in service standards, team development, and operational excellence.
Added 1 hour ago
A
Character Rigger 4 [AQ-20646]
Aquent
Vancouver, BC
- $58 to $63 CAD / hour
- Contract
Experience working with a leading game engine, demonstrating practical application of rigging within a real-time environment.
Added 2 hours ago
J
Production Technician, Citric
Jungbunzlauer
Port Colborne, ON
- Full-time
Communicate production issues/anomalies to Team Leader, Production Manager as necessary
Added 2 hours ago
J
Production technician, Citric
Jungbunzlauer
Port Colborne, ON
- Full-time
Communicate production issues/anomalies to Team Leader, Production Manager as necessary
Added 3 hours ago
BC
Repair and Restoration Coordinator
BELFOR CANADA INC.
Winnipeg, MB
- $45,000 to $60,000 CAD / year
- Full-time
As a global leader in property restoration for over 70 years, we help people recover from the unexpected.
Added 3 hours ago
BC
Project Manager Assistant
BELFOR CANADA INC.
Gander, NL
- $20 to $22 CAD / hour
- Full-time
As a global leader in property restoration for over 70 years, we help people recover from the unexpected.
Added 3 hours ago
WG
Mill Operations Supervisor
Wesdome Gold Mines Ltd
Wawa, ON
- $111,350 to $144,100 CAD / year
- Full-time
You are an experienced mineral processing professional and a confident leader who takes pride in creating a safe, productive, and collaborative work environment. You bring strong knowledge…
Added 3 hours ago
HC
Maintenance Supervisor - Nights
Hartmann Canada Inc
Brantford, ON
- $90,000 to $130,000 CAD / year
Hartmann Canada Inc, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons. The demand for moulded fibre and environmentally…
Added 3 hours ago
NA
Heavy Equipment Operator (Finish Dozer) (Fort Hills)
North American Construction Group Inc.
Fort McMurray, AB
- Temporary
Safety focused – An exceptional leader in committing to a safe work environment by promoting personal safety amongst the workforce and continually improving our HSE systems. Everybody gets…
Added 4 hours ago
G
Deputy Program Manager, Airborne MAISR Program
govconcareershub.com
Ottawa, ON
- Full-time
Experience working with Original Equipment Manufacturers or Suppliers
Added 4 hours ago
SB
Kitchen Team Leader
Splitsville Bowl
Ottawa, ON
- Part-time
Are you looking for a fun and fast paced working environment?
Added 4 hours ago
PD
General Labor
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
…accountable for preserving as much of the property as possible while working safely and efficiently on the job…
Added 4 hours ago
ML
Operations Supervisor - Distribution
Matrix Logistics Services Limited
Cornwall, ON
- Full-time
…frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a…
Added 5 hours ago
C-
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
…you’re an engineering student with a drive for helping and working with others in a fast-paced environment, I would strongly recommend an internship with…
Added 5 hours ago
FP
Warehouse - Inventory Coordinator
Fresh Prep Foods Inc
Vancouver, BC
- Up to $50,000 CAD / year
- Full-time
Join Fresh Prep - a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B…
Added 5 hours ago
FP
Warehouse - Inventory Coordinator
Fresh Prep Foods Inc
Vancouver, BC
- Up to $50,000 CAD / year
- Contract
Join Fresh Prep - a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B…
Added 5 hours ago
FP
Shipping and Freight Associate
Fresh Prep Foods Inc
Victoria, BC
- Up to $22 CAD / hour
- Part-time
Join Fresh Prep - a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B…
Added 5 hours ago
FP
Maintenance and Facilities Technician
Fresh Prep Foods Inc
Vancouver, BC
- $25.5 to $28 CAD / hour
- Full-time
Join Fresh Prep - a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B…
Added 5 hours ago
DP
BD & Marketing Manager - Disputes
DLA Piper Canada LLP
Toronto, ON · Vancouver, BC
- $140,000 to $165,000 CAD / year
…This position reports to Global BD & Marketing Sr Director. Working closely with the Practice Group Leader, subgroup leaders, and team members across the firm, this individual helps drive…
Added 5 hours ago
YO
EarlyON Supervisor Quality and Experience
YMCA of Three Rivers
Kitchener, ON · ON
- Up to $75,000 CAD / year
- Contract
…learning, and continuous improvement across our EarlyON system. Working closely with the EarlyON Manager, Site Supervisors, Quality Training Specialists, Recruitment Specialists, community…
Added 5 hours ago
FA
People Business Partner
Flair Airlines Ltd.
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
…application, organizational effectiveness, and change management. Working collaboratively with leaders and cross-functional teams, the role supports informed people decisions that align…
Added 5 hours ago
FA
Vendor Coordinator
Flair Airlines Ltd.
Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
…performance monitoring of external customer support vendors, working with vendor Team Leads and internal stakeholders to monitor service delivery, identify trends, and ensure customer…
Added 5 hours ago
OF
Director, Investigations
Ombudsman For Banking Services and Investments
Toronto, ON
- Full-time
As a senior investigation team leader, the Director, Investigations has a range of responsibilities, including:

Maximus

Customer Service Representative, Service BC Help Desk

Victoria, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 25, 2026

Original job description

Description & Requirements

At Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada. We offer eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.

Globally, Maximus has operations in India, Saudi Arabia, United Arab Emirates, and the United Kingdom. Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives.

Maximus Canada is proud to announce it has been named one of British Columbia’s Top Employers for 2026. This recognition highlights the company’s ongoing commitment to cultivating an engaged and people centered workplace across its operations in BC and nationwide.

Department Overview

Service BC is a citizen centric front-line support service administered by Maximus Canada to assist residents and visitors to the province with information on the hundreds of programs and services the government offers. The strategic focus of Service BC is continual modernization and channel and service expansion to ensure citizens are able to access services from a single source in the format they choose. Service BC has leveraged industry best practices and introduced leading edge technology to become a leader in its sector. A recent recipient of the Benchmark Portal Centre of Excellence designation and winner of the 2019 Service to the Citizen Award in the international category, through the US Service to the Citizen Awards program that recognizes excellence in public service delivery.

About the Role

Service BC Help Desk Customer Service Agents (CSR) spend their day answering enquiries from the general public and Government Agents who have questions related to BCeID, BC Services Cards, Mobile Video Chat, PayBC, as well as BC Business Registries and Online Services. Our telephone system queues, monitor upwards of 750 calls per day; therefore, CSR’s are expected to meet call handling targets.

CSR’s are required to learn and use a variety of computer applications and log service and technical tickets when appropriate which require a high level of accuracy.

Service BC Help Desk Agent’s also are fully compliant with FOIPPA and maintain the highest standards when dealing with business sensitive and confidential information.

As the ‘Face’ of Service BC Help Desk CSR’s handle calls pleasantly and professionally. As calls can be contentious in nature professionalism must be maintained.

What a Typical Week Looks Like

Respond to queries in order to provide end user support. This will include troubleshooting and/or escalating/delegating to appropriate levels of support as defined by the incident

Provide first call resolution by actioning all Tier 1 level requests, while meeting or exceeding our productivity targets (ex. AHT and TSF)

Understand and comply to Maximus, legislated and client policies and work procedures accurately, 95% of the time to meet our Quality SLR and to provide excellent customer service

Adhere to your work commitments and daily schedule 95% of the time so that Maximus can meet its business goal efficiently

Manage your interactions with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious and productive work environment

Answer and complete public enquires within 300 seconds to meet our Average Speed of Answer

What You Bring

High school diploma or GED Equivalent, may be subject to Standardized testing

Proficiency in basic computer skills, MS Office and Outlook and the ability to operate standard office equipment

Call center experience or equivalent

Privacy and security of personal information

Understand the Principles of

Call control and customer situational judgment

Customer Service

Plain language communication

Professional, pro-social inter-relations

Privacy and security of personal information

Additional Application Information

This is an auxiliary position working as and when required

For internal applicants, this will be a temporary assignment

Please note that this is an on-site position based in Victoria, BC

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If assistance is required, please contact careers@maximuscanada.ca

This posting is for 2 current, active vacancies. Automated tools, including artificial intelligence, may be used to support the screening and assessment of applications.

EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy.  We are committed and proud to build a workforce that reflects the communities we serve.  We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.

Minimum Salary

28.68

Maximum Salary

28.68

General information

Job Posting Title

Customer Service Representative, Service BC Help Desk

Date

Friday, September 25, 2026

City

Victoria

Province

Country

Canada

Job Schedule

Auxiliary (AUX)

Work Arrangement

Office Onsite

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will answer public and government inquiries regarding various BC programs and services while maintaining high accuracy in logging tickets. They are responsible for providing first-call resolution and meeting productivity targets while adhering to strict privacy and security policies.

Requirements

Candidates must possess a high school diploma or GED equivalent and have previous call center or equivalent experience. Proficiency in basic computer skills, including MS Office and Outlook, is required along with the ability to handle contentious calls professionally.

Skills

Customer service
Call center operations
Technical support
Troubleshooting
Data entry
MS Office
Outlook
Call control
Plain language communication
Conflict resolution
Professionalism
Time management
Privacy compliance
Information security

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Help Desk
Service BC
Call Center
Technical Support
BCeID
BC Services Cards
PayBC
FOIPPA
Data Entry
MS Office
Outlook
First Call Resolution
Public Service
Government Services
Administrative Support
Privacy Compliance
Information Security

Report this job