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Added 39 mins ago
MF
Business Development Manager
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…advisors navigate market conditions, regulatory shifts (e.g., Client Focused Reforms), and the growing complexity of client…
Added 39 mins ago
MF
Business Development Manager
Mackenzie Financial Corporation
Vancouver, BC
- Other
…advisors navigate market conditions, regulatory shifts (e.g., Client Focused Reforms), and the growing complexity of client…
Added 39 mins ago
MF
Business Development Manager (Asian Services)
Mackenzie Financial Corporation
Vancouver, BC
- Other
…advisors navigate market conditions, regulatory shifts (e.g., Client Focused Reforms), and the growing complexity of client…
Added 39 mins ago
MF
Business Development Manager
Mackenzie Financial Corporation
Montreal, QC
- Other
Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified…
Added 39 mins ago
MF
Business Development Manager
Mackenzie Financial Corporation
Calgary, AB
- Other
…advisors navigate market conditions, regulatory shifts (e.g., Client Focused Reforms), and the growing complexity of client…
Added 54 mins ago
TA
Sales Representative
The Acquisition Group
AB
- Full-time
Are you a goal-driven sales professional with a passion for helping people connect to innovative home services? Our client, a trusted and established TELUS vendor is currently hiring a…
Added 1 hour ago
C
Client Associate (IR licensed) Wood Gundy
CIBC
Winnipeg, MB
- Full-time
Client Engagement - Focus on each client's experience and connect on a personal level to make every interaction meaningful. Anticipate client needs and communicate promptly with your team…
Added 1 hour ago
C
Financial Services Representative - Mascouche
CIBC
Mascouche, QC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 1 hour ago
M
Director of Engineering - Mortgage Creditor Insurance
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Lead your teams to redesign and build client facing technology systems in support of our Insurance and Affinity business in Canada
Added 2 hours ago
C
Customer Service Representative (English & French)
CIBC
Mississauga, ON
- Full-time
…as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it’s taking the lead to answer questions, assisting with transactions, or proactively…
Added 2 hours ago
C
Client Service Representative
CIBC
Golden, BC
- Part-time
…products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting…
Added 2 hours ago
C
Financial Services Representative II, TB Outbound (6 Month Contract)
CIBC
Regina, SK
- Full-time
…reach their financial goals. As an Outbound Financial Services Representative, you’ll share your knowledge of products and campaigns with clients through outbound calls. You’ll engage in…
Added 4 hours ago
RB
Chief Investment Strategist (RBC PH&N IC)
Royal Bank of Canada
Toronto, ON
- Full-time
Be highly visible as a leader across the broader PH&N IC National Office team, ensuring a high level of engagement and awareness of team strategy, priorities and successes, fostering a high…
Added 4 hours ago
BR
Sr. Marketing Manager (18 month contract)
Brookfield Residential
Calgary, AB
- Full-time
The role leads the customer journey from awareness through conversion and onsite engagement, oversees the Alberta Marketing and Online Sales teams, and collaborates closely with…
Added 6 hours ago
C
Client Service Representative
CIBC
Chilliwack, BC
- Part-time
…products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting…
Added 7 hours ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
…responsible for driving revenue growth, market expansion, and client adoption across Visa's Issuing Value Added Services portfolio. This role combines strategic sales leadership, payments…
Added 7 hours ago
AW
Lending Advisor
Alberta Women Entrepreneurs
Calgary, AB
- Full-time
AWE is guided by six core values: Respect, Trust, Inclusion, Client Focused, Curiosity, and Collaboration. AWE strives to be a trusted advisor and provider of services for its clients, THE…
Added 8 hours ago
R
Chief Investment Strategist (RBC PH&N IC)
RBC
Toronto, ON
- Full-time
Be highly visible as a leader across the broader PH&N IC National Office team, ensuring a high level of engagement and awareness of team strategy, priorities and successes, fostering a high…
Added 8 hours ago
H
Specialist- Surgical Operative Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…to enable an innovative and positive working climate and a client-centric culture. The Specialist must work cross functionally within the portfolio and across the organization to support…
Added 8 hours ago
C
Financial Service Representative II
CIBC
Winnipeg, MB
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 8 hours ago
C
Universal Banker I
CIBC
Edmonton, AB
- Full-time
…meaningful difference in our clients' lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and…
Added 8 hours ago
AG
Représentant(e) des ventes - Neuf - Toyota de Boucherville - Sales Representative - New Cars
Action Grenier Autogroupe
Boucherville, QC
- Full-time
Passion pour l'automobile et engagement à offrir une expérience client inégalée.
Added 9 hours ago
FU
Program Support Worker (Casual, On call)
First United Church Community Ministry Society
Vancouver, BC
- Full-time
Providing exceptional client greeting services; providing helpful and knowledgeable assistance and informed referrals to clients, visitors, and the public in-person, over the phone and via…
Added 9 hours ago
C
Client Service Representative [Hourly]
CIBC
Kirkland Lake, ON · Kirk.Lake-Government&Prospect
- Part-time
…products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting…
Added 9 hours ago
MK
Assistant Store Manager - TPO Men's
Michael Kors
Toronto, ON
- Full-time
passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on

Maximus Canada

Customer Service Representative, Service BC Help Desk

Victoria, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

At Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada. We offer eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.

Globally, Maximus has operations in India, Saudi Arabia, United Arab Emirates, and the United Kingdom. Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives.

Department Overview

Service BC is a citizen centric front-line support service administered by Maximus Canada to assist residents and visitors to the province with information on the hundreds of programs and services the government offers. The strategic focus of Service BC is continual modernization and channel and service expansion to ensure citizens are able to access services from a single source in the format they choose.

Service BC has leveraged industry best practices and introduced leading edge technology to become a leader in its sector. A recent recipient of the Benchmark Portal Centre of Excellence designation and winner of the 2019 Service to the Citizen Award in the international category, through the US Service to the Citizen Awards program that recognizes excellence in public service delivery.

About the Role

Service BC Help Desk Customer Service Agents (CSR) spend their day answering enquiries from the general public and Government Agents who have questions related to BCeID, BC Services Cards, Mobile Video Chat, PayBC, as well as BC Business Registries and Online Services. Our telephone system queues, monitor upwards of 750 calls per day; therefore, CSR’s are expected to meet call handling targets.

CSR’s are required to learn and use a variety of computer applications and log service and technical tickets when appropriate which require a high level of accuracy.

Service BC Help Desk Agent’s also are fully compliant with FOIPPA and maintain the highest standards when dealing with business sensitive and confidential information.

As the ‘Face’ of Service BC Help Desk CSR’s handle calls pleasantly and professionally. As calls can be contentious in nature professionalism must be maintained.

What a Typical Week Looks Like

Respond to queries in order to provide end user support. This will include troubleshooting and/or escalating/delegating to appropriate levels of support as defined by the incident

Provide first call resolution by actioning all Tier 1 level requests, while meeting or exceeding our productivity targets (ex. AHT and TSF)

Understand and comply to Maximus, legislated and client policies and work procedures accurately, 95% of the time to meet our Quality SLR and to provide excellent customer service

Adhere to your work commitments and daily schedule 95% of the time so that Maximus can meet its business goal efficiently

Manage your interactions with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious and productive work environment

Answer and complete public enquires within 300 seconds to meet our Average Speed of Answer

What You Bring

High school diploma or GED Equivalent, may be subject to Standardized testing

Proficiency in basic computer skills, MS Office and Outlook and the ability to operate standard office equipment

Call center experience or equivalent

Privacy and security of personal information

Understand the Principles of

Call control and customer situational judgment

Customer Service

Plain language communication

Professional, pro-social inter-relations

Privacy and security of personal information

Additional Application Information

This is an auxiliary position working as and when required

For internal applicants, this will be a temporary assignment

Please note that this is an on-site position based in Victoria, BC

Apply About employer

More about this job

Responsibilities

Respond to public and government-agent enquiries about Service BC programs and digital services, resolving Tier 1 issues or escalating them as appropriate. Meet call-handling, productivity, quality, schedule-adherence, and privacy requirements while providing professional and accurate support.

Requirements

A high school diploma or GED equivalent is required, along with basic computer skills, proficiency with Microsoft Office and Outlook, and the ability to use standard office equipment. Call center experience or equivalent is requested, as are sound customer-service judgment, clear communication, and careful handling of confidential information.

Skills

Customer Service
Call Handling
First-Call Resolution
Tier 1 Technical Support
Troubleshooting
Call Control
Customer Situational Judgment
Plain-Language Communication
Professional Communication
Privacy and Information Security
Ticket Logging
Accurate Data Entry
Basic Computer Skills
Microsoft Office
Microsoft Outlook
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Service BC
Help Desk
Customer Service
Call Center
Tier 1 Support
End-User Support
First-Call Resolution
Troubleshooting
Incident Escalation
BCeID
BC Services Card
Mobile Video Chat
PayBC
BC Business Registries
Online Services
Microsoft Office
Microsoft Outlook
Call Handling Targets
Average Handle Time
Time to Service
Average Speed of Answer
Quality Standards
Ticket Logging
FOIPPA
Privacy and Security
Confidential Information
Plain-Language Communication
Government Services
Contact Centre Services

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