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Added 7 mins ago
Assistant
Homeland Inc
Surrey, BC
Full-time
Good communication and customer service skills are an asset. Interested? DM us to learn more or apply.
Added 1 hour ago
Customer Care Representative
CareRx Corporation
Oakville, ON
$18 to $20 USD / hour
Full-time
CareRx is looking for a highly organized and enthusiastic Customer Care Representative to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. Under the…
Added 1 hour ago
Reception & Office Assistant
HealthCareersInSask.ca
Meadow Lake, SK
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 1 hour ago
Territory Sales Representative - Prince George
Molson Coors
Prince George, BC
Other
In the role of Territory Sales Representative for the Prince George area, you will be part of the British Columbia Commercial team, reporting directly to one of our District Sales Managers.
Added 3 hours ago
Executive Assistant
Jewish Federation of Edmonton
Stony Plain, AB
Full-time
Strong interpersonal skills and a commitment to customer service.
Added 4 hours ago
Représentant(e) des ventes, endoscopie et médecine sportive – Montréal / Sales Representative, Endoscopy & Sports Medicine - Montreal
Stryker
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Full-time
Diplôme en administration des affaires avec spécialisation en marketing ou diplôme dans une discipline liée à la santé, en science ou en kinésiologie
Added 5 hours ago
Business Development Center Administration - Crosstown Chrysler
AutoCanada
AB · Edmonton, AB
$40,000 to $60,000 CAD / year
Other
As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional…
Added 5 hours ago
Territory Sales Representative - Prince George
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Prince George, BC
In the role of Territory Sales Representative for the Prince George area, you will be part of the British Columbia Commercial team, reporting directly to one of our District Sales Managers.
Added 6 hours ago
Post Office Assistant - Term
Canada Post - Postes Canada
St. Brieux, SK
…currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to…
Added 7 hours ago
Sr Field Service Technician
Rapiscan Systems
Vancouver, BC
$38 to $48 USD / hour
Full-time
…skills. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, Customer Training, in addition to Sales Support. A Sr. FST will…
Added 7 hours ago
Business Development Center Administration - Crosstown Chrysler
AutoCanada Inc.
Edmonton, AB
$40,000 to $60,000 CAD / year
As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional…
Added 8 hours ago
Terminal Manager
BC Ferries
West Vancouver, BC
Other
We are looking for a passionate, dynamic leader to oversee the day-to-day operation and administration of our Horseshoe Bay terminal. You are a leader driven to achieve outstanding results,…
Added 9 hours ago
Officer, Operations & Stewardship
University of the Fraser Valley
Abbotsford, BC
Full-time
…Fund Development team through the coordination of fundraising administration, donor stewardship, gift processing, advancement systems, communications, and operational activities that…
Added 9 hours ago
Used Vehicle Acquisitions Specialist - Calgary, AB
AutoCanada Inc.
Calgary, AB
Full-time
…Silver Valley, Pitt Meadows, Websters Corners, Port Moody, Service Department, Fixed Ops, Fixed Operations, Customer Care, After-Sales, After Sales, Customer Service, Call Center, Sales…
Added 9 hours ago
Specialty Services and Programs (Rental and Ticket Staff) - Ski Hill
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
Main Function: Provide front-line customer service and assist Lead, Services and Programs in the delivery and efficient operation of the designated program or service.
Added 9 hours ago
Facility Booking Representative
Strathcona County
AB · Sherwood Park, AB
Full-time
This position is responsible for providing front-line customer service, managing day-to-day scheduling, and coordinating with the Programs and Events Supervisor for rental bookings and…
Added 10 hours ago
2600002556 - Unit Clerk
Lakeridge Health
Ajax, ON
Full-time
Greeting visitors, determine purpose of visit, and direct visitors to appropriate person or service;
Added 10 hours ago
Manager of Administration
City of Winnipeg
Winnipeg, MB
Full-time
Under the general supervision of and providing direct support to the Chief Administrative Officer, the Manager of Administration provides a broad range of administrative management and…
Added 10 hours ago
Guest Service Agent
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Sault Ste. Marie, ON
Part-time
The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:
Added 11 hours ago
Team Lead Commercial Accounts Representative - Operations
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Brampton, ON
Full-time
Customer-Focused. Provide prompt, courteous service and resolve customer issues in a friendly manner.
Added 11 hours ago
Member Services Representative
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Edmonton, AB
Providing exceptional customer service and creating a memorable customer experience is your ultimate goal. You have a knack for being patient and understanding while giving accurate and…
Added 11 hours ago
Planning Technician 1 (Development Planning)
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Vancouver, BC · City Hall, British Columbia
Full-time · Temporary
Several years of experience providing exceptional customer service.
Added 11 hours ago
Customer Service Representative - Agriculture
P&H
Denfield, ON
Full-time
We are seeking a Customer Service Representative to join our New-Life Mills team. This role is responsible for providing our customers with a seamless experience while working within our…
Added 11 hours ago
Supervisor, National Catastrophe Response Team
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…response to catastrophe (CAT) events and to maintain excellent customer service…
Added 11 hours ago
Customer Service Representative, Service BC Help Desk
Maximus Canada
Victoria, BC
Other
Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre…

Maximus Canada

Customer Service Representative, Service BC Help Desk

Victoria, BC, Canada

Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

At Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada. We offer eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.

Globally, Maximus has operations in India, Saudi Arabia, United Arab Emirates, and the United Kingdom. Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives.

Department Overview

Service BC is a citizen centric front-line support service administered by Maximus Canada to assist residents and visitors to the province with information on the hundreds of programs and services the government offers. The strategic focus of Service BC is continual modernization and channel and service expansion to ensure citizens are able to access services from a single source in the format they choose.

Service BC has leveraged industry best practices and introduced leading edge technology to become a leader in its sector. A recent recipient of the Benchmark Portal Centre of Excellence designation and winner of the 2019 Service to the Citizen Award in the international category, through the US Service to the Citizen Awards program that recognizes excellence in public service delivery.

About the Role

Service BC Help Desk Customer Service Agents (CSR) spend their day answering enquiries from the general public and Government Agents who have questions related to BCeID, BC Services Cards, Mobile Video Chat, PayBC, as well as BC Business Registries and Online Services. Our telephone system queues, monitor upwards of 750 calls per day; therefore, CSR’s are expected to meet call handling targets.

CSR’s are required to learn and use a variety of computer applications and log service and technical tickets when appropriate which require a high level of accuracy.

Service BC Help Desk Agent’s also are fully compliant with FOIPPA and maintain the highest standards when dealing with business sensitive and confidential information.

As the ‘Face’ of Service BC Help Desk CSR’s handle calls pleasantly and professionally. As calls can be contentious in nature professionalism must be maintained.

What a Typical Week Looks Like

Respond to queries in order to provide end user support. This will include troubleshooting and/or escalating/delegating to appropriate levels of support as defined by the incident

Provide first call resolution by actioning all Tier 1 level requests, while meeting or exceeding our productivity targets (ex. AHT and TSF)

Understand and comply to Maximus, legislated and client policies and work procedures accurately, 95% of the time to meet our Quality SLR and to provide excellent customer service

Adhere to your work commitments and daily schedule 95% of the time so that Maximus can meet its business goal efficiently

Manage your interactions with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious and productive work environment

Answer and complete public enquires within 300 seconds to meet our Average Speed of Answer

What You Bring

High school diploma or GED Equivalent, may be subject to Standardized testing

Proficiency in basic computer skills, MS Office and Outlook and the ability to operate standard office equipment

Call center experience or equivalent

Privacy and security of personal information

Understand the Principles of

Call control and customer situational judgment

Customer Service

Plain language communication

Professional, pro-social inter-relations

Privacy and security of personal information

Additional Application Information

This is an auxiliary position working as and when required

For internal applicants, this will be a temporary assignment

Please note that this is an on-site position based in Victoria, BC

Apply About employer

More about this job

Responsibilities

Respond to public and government-agent enquiries about Service BC programs and digital services, resolving Tier 1 issues or escalating them as appropriate. Meet call-handling, productivity, quality, schedule-adherence, and privacy requirements while providing professional and accurate support.

Requirements

A high school diploma or GED equivalent is required, along with basic computer skills, proficiency with Microsoft Office and Outlook, and the ability to use standard office equipment. Call center experience or equivalent is requested, as are sound customer-service judgment, clear communication, and careful handling of confidential information.

Skills

Customer Service
Call Handling
First-Call Resolution
Tier 1 Technical Support
Troubleshooting
Call Control
Customer Situational Judgment
Plain-Language Communication
Professional Communication
Privacy and Information Security
Ticket Logging
Accurate Data Entry
Basic Computer Skills
Microsoft Office
Microsoft Outlook
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Service BC
Help Desk
Customer Service
Call Center
Tier 1 Support
End-User Support
First-Call Resolution
Troubleshooting
Incident Escalation
BCeID
BC Services Card
Mobile Video Chat
PayBC
BC Business Registries
Online Services
Microsoft Office
Microsoft Outlook
Call Handling Targets
Average Handle Time
Time to Service
Average Speed of Answer
Quality Standards
Ticket Logging
FOIPPA
Privacy and Security
Confidential Information
Plain-Language Communication
Government Services
Contact Centre Services

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