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Added 3 mins ago
KF
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Financial Service Representative - LendDirect Office 1668
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MaxPeople HR

Customer Service Rep/Order Management

Burlington, ON, Canada

$55,000 to $62,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $62,000 CAD / year
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

The Company

Our client is a dynamic Canadian specialty chemical distributor that blends scientific expertise with strong global supplier partnerships to serve industries such as food and beverage, personal care, pharmaceuticals, and industrial manufacturing. Known for their entrepreneurial spirit and steady growth, the organization operates with the agility of a close knit team while supporting a broad international network.

As a Customer Service Representative (CSR), you’ll be at the heart of delivering an outstanding customer experience, acting as the vital link between customers, suppliers, and the company. In this fast-paced, dynamic role, you’ll provide expert product guidance, respond to inquiries with speed and precision, and turn challenges into solutions. You’ll take ownership of the full order lifecycle from entry and tracking to updates, cancellations, and issue resolution while keeping communication clear, proactive, and engaging. Partnering closely with Sales, Quality, and Logistics, you’ll help drive seamless operations, anticipate needs, and build strong relationships that ensure every customer interaction is efficient, responsive, and exceptional.

What You’ll Be Doing

Customer Service

Communicate with customers via phone and e-mail regarding product and/or service inquires, order issues, stock availability, and deliveries
Support the Sales Team in building sustainable relationships with customers through open communication
Follow up with customers on delivery requirements, dates, and required additional documentation
Respond to customer complaints by providing appropriate solutions and alternatives in a timely manner and follow up to ensure satisfactory resolution
Present a positive and professional image of the Company to all visitors, suppliers, and customers
Perform in accordance with all Company and Customer Service procedures, guidelines, and policies

Order Processing

Process customer orders and purchase orders to Suppliers within the set Company standard
Prepare shipping documents for the logistics team and documentation as requested/required (e.g., Bill of Lading, Trucking Instructions, Certificates of Analysis, and Weight Tickets).
Prepare Canadian and US customs clearance documentation
Perform high-level investigation and resolution of order errors and/or missing or delayed shipments

Administration

Maintain databases with documentation supporting all purchase orders and shipments made to customers
Update notes in required systems on communications and actions taken with customers and internally in a timely manner
Complete administrative tasks and special projects as assigned by the Customer Service Manager
Write up Non-Conformances as required
Transcribe supplier Certificate of Analysis to the client’s Certificate of Analysis format
Follow up with suppliers with respect to availability of product and supporting information such as Certificates of Analysis and Weight Tickets
Evaluate and identify opportunities to drive process improvements that impact the customer experience

What We Require

Post-Secondary education in Business Administration or equivalent is preferred
5-7 years experienced in Customer Service
1-3 years experienced in Chemical Distribution support is preferred
1-3 years experienced with CHEMPAX or Datacor ERP is an asset
Proficiency with Microsoft Office (Word, Outlook, and Excel)

Skills

Exceptionally strong interpersonal and customer service skills
Solid problem-solving skills and ability to work within deadlines
Excellent communication skills both written and verbal
Strong presentation skills with the ability to think on the spot
Highly organized

Competencies

Proficiency with handling multiple inbound/outbound telephone calls
Demonstrated customer support experience leading to strong strategic relationships
Ability to respond and adapt to different types of personalities
Ability to work effectively in a team environment
Able to deal with multiple priorities and competing demands in a fast-paced environment
High ability to problem-solve, apply creative solutions, and provide meaningful feedback
Ability to think and strategize quickly
High sense of urgency
Strong attention to detail
Ability to grasp product knowledge quickly

Salary: $55,000-$62,000

As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of color, members of the LGBTQ2S+ community and others.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honor accommodations at any part of the recruitment process and invite you to let us know how we can help.

Apply About employer

More about this job

Responsibilities

Manage the full customer order lifecycle, respond to inquiries and complaints, coordinate delivery requirements, and resolve order errors or shipment delays. Prepare shipping and customs documentation, maintain accurate records, coordinate with suppliers and internal teams, and identify process improvements that enhance the customer experience.

Requirements

Five to seven years of customer service experience is required, with one to three years of chemical distribution support experience preferred. Post-secondary education in Business Administration or equivalent is preferred; Microsoft Office proficiency, strong communication and problem-solving skills, organization, and the ability to manage competing priorities are also expected.

Skills

Customer Service
Order Processing
Order Management
Problem-Solving
Written Communication
Verbal Communication
Interpersonal Skills
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
CHEMPAX
Datacor ERP
Documentation Preparation
Process Improvement
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Chemical Distribution
Order Management
Order Processing
Purchase Orders
Customer Complaints
Shipment Tracking
Supplier Coordination
Sales Support
Logistics
Shipping Documents
Bill Of Lading
Trucking Instructions
Certificates Of Analysis
Weight Tickets
Customs Clearance
Non-Conformances
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
CHEMPAX
Datacor ERP
Database Management
Process Improvement
Problem-Solving
Documentation
Food And Beverage
Personal Care

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