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Added 11 mins ago
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MaxPeople HR

Customer Service Rep/Order Management

Burlington, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Our Client

They're a dynamic Canadian specialty chemical distributor that blends scientific expertise with strong global supplier partnerships to serve industries such as food and beverage, personal care, pharmaceuticals, and industrial manufacturing. Known for their entrepreneurial spirit and steady growth, the organization operates with the agility of a close knit team while supporting a broad international network.

As a Customer Service Representative (CSR), you'll be at the heart of delivering an outstanding customer experience, acting as the vital link between customers, suppliers, and the company. In this fast-paced, dynamic role, you'll provide expert product guidance, respond to inquiries with speed and precision, and turn challenges into solutions. You'll take ownership of the full order lifecycle from entry and tracking to updates, cancellations, and issue resolution while keeping communication clear, proactive, and engaging. Partnering closely with Sales, Quality, and Logistics, you'll help drive seamless operations, anticipate needs, and build strong relationships that ensure every customer interaction is efficient, responsive, and exceptional.

What you'll be doing:

Customer Service

Communicate with customers via phone and e-mail regarding product and/or service inquires, order issues, stock availability, and deliveries
Support the Sales Team in building sustainable relationships with customers through open communication
Follow up with customers on delivery requirements, dates, and required additional documentation
Respond to customer complaints by providing appropriate solutions and alternatives in a timely manner and follow up to ensure satisfactory resolution
Present a positive and professional image of the Company to all visitors, suppliers, and customers
Perform in accordance with all Company and Customer Service procedures, guidelines, and policies

Order Processing

Process customer orders and purchase orders to Suppliers within the set Company standard
Prepare shipping documents for the logistics team and documentation as requested/required (e.g., Bill of Lading, Trucking Instructions, Certificates of Analysis, and Weight Tickets).
Prepare Canadian and US customs clearance documentation
Perform high-level investigation and resolution of order errors and/or missing or delayed shipments

Administration

Maintain databases with documentation supporting all purchase orders and shipments made to customers
Update notes in required systems on communications and actions taken with customers and internally in a timely manner
Complete administrative tasks and special projects as assigned by the Customer Service Manager
Write up Non-Conformances as required
Transcribe supplier Certificate of Analysis to the client's Certificate of Analysis format
Follow up with suppliers with respect to availability of product and supporting information such as Certificates of Analysis and Weight Tickets
Evaluate and identify opportunities to drive process improvements that impact the customer experience

Requirements

What we require:

Post-Secondary education in Business Administration or equivalent is preferred
5-7 years experienced in Customer Service
1-3 years experienced in Chemical Distribution support is preferred
1-3 years experienced with CHEMPAX or Datacor ERP is an asset
Proficiency with Microsoft Office (Word, Outlook, and Excel)

Skills:

Exceptionally strong interpersonal and customer service skills
Solid problem-solving skills and ability to work within deadlines
Excellent communication skills both written and verbal
Strong presentation skills with the ability to think on the spot
Highly organized

Competencies:

Proficiency with handling multiple inbound/outbound telephone calls
Demonstrated customer support experience leading to strong strategic relationships
Ability to respond and adapt to different types of personalities
Ability to work effectively in a team environment
Able to deal with multiple priorities and competing demands in a fast-paced environment
High ability to problem-solve, apply creative solutions, and provide meaningful feedback
Ability to think and strategize quickly
High sense of urgency
Strong attention to detail
Ability to grasp product knowledge quickly

As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of color, members of the LGBTQ2S+ community and others.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honor accommodations at any part of the recruitment process and invite you to let us know how we can help.

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More about this job

Responsibilities

The Customer Service Representative manages the full order lifecycle, including order entry, tracking, and issue resolution while maintaining clear communication with customers and suppliers. They also prepare essential shipping and customs documentation and support the sales team in building sustainable customer relationships.

Requirements

Candidates should have 5-7 years of customer service experience, with a preference for those with a background in chemical distribution. Proficiency in Microsoft Office and experience with ERP systems like CHEMPAX or Datacor are highly valued.

Skills

Customer Service
Order Management
Problem-solving
Communication
Data Entry
Logistics Documentation
Microsoft Office
Chemical Distribution
Relationship Building
Time Management
Attention To Detail
Strategic Thinking
Presentation Skills
Customs Documentation
ERP Systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Chemical Distribution
Logistics
Supply Chain
Bill Of Lading
Certificates Of Analysis
Customs Clearance
ERP
CHEMPAX
Datacor
Microsoft Office
Order Processing
Inventory Management
Non-Conformance
Administrative Support
Relationship Management
Order Lifecycle
Shipping Documentation
Weight Tickets

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