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Added 13 mins ago
Account Manager
Spicers Canada
Dartmouth, NS
Full-time
Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment…
Added 14 mins ago
Maintenance - Millwright
Price Industries Limited
Winnipeg, MB
Price Industries Limited, North America’s leading manufacturer and distributor of air distribution products (www.priceindustries.com). The founding principles of Price have never changed –…
Added 28 mins ago
Accounts Payable Manager
RS Breakers and Controls Inc.
Mississauga, ON
Full-time
RS Breakers & Controls Inc. is a growing distributor of electrical equipment, supplying breakers, controls, and related products to contractors, industrial clients, and distributors across…
Added 43 mins ago
Wholesale Department Manager
JDass Corp
Mississauga, ON
Full-time
Added 43 mins ago
Data & AI Solutions Engineer
TricorBraun
Burlington, ON
Full-time
…Asia, Australia and New Zealand. As North America’s largest distributor of primary packaging, we provide innovative solutions to customers from a wide variety of industries. Our customers…
Added 43 mins ago
IT Product Manager
TricorBraun
Burlington, ON
Full-time
…Asia, Australia and New Zealand. As North America’s largest distributor of primary packaging, we provide innovative solutions to customers from a wide variety of industries. Our customers…
Added 43 mins ago
Customer Service Rep/Order Management
MaxPeople HR
Burlington, ON
Full-time
They're a dynamic Canadian specialty chemical distributor that blends scientific expertise with strong global supplier partnerships to serve industries such as food and beverage, personal…
Added 1 hour ago
Engineering Technologist
Randstad Canada
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Randstad has partnered with a national distributor of industrial fluid handling and finishing solutions to recruit an Engineering Technologist for their team in Calgary or Edmonton. Our…
Added 1 hour ago
Maintenance - Millwright
Price Industries Limited
Winnipeg, MB
Price Industries Limited, North America’s leading manufacturer and distributor of air distribution products (www.priceindustries.com). The founding principles of Price have never changed –…
Added 1 hour ago
Sales Representative
MacDonald Search Group
Vancouver, BC
Full-time
…manufacturer in search of a Sales Representatives. Our client is a distributor and protein supplier to BC’s retail Industry and they are in a growth…
Added 1 hour ago
Director of Business Solutions Entegra (95290015)
Sodexo Canada Ltd
Vancouver, BC
Full-time
…relationships with potential clients and cooperate with our Vendor and Distributor Partners to develop proposals for new business. You will take an active part in developing new service…
Added 2 hours ago
Technical Support Specialist
Canada Controls
Mississauga, ON
$80,000 to $100,000 USD / year
Full-time
…award-winning, internationally recognized smart building controls distributor as a source of Building Automation Systems and IIoT products. Representing more than 100 of the industry’s top…
Added 2 hours ago
Counter Sales
ROBINSON
Winnipeg, MB
Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail…
Added 2 hours ago
Branch Manager
ROBINSON
Swift Current, SK
Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail…
Added 2 hours ago
Claims Service Ambassador (Future Opportunities)
Wawanesa Insurance
AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Toronto, ON · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest…
Added 2 hours ago
Customer Development Representative
Mouser
Kitchener, ON
Full-time
Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in…
Added 2 hours ago
Warehouse Associate (Saskatoon, SK)
Wolseley Canada Inc.
Saskatoon, SK
Full-time
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you…
Added 2 hours ago
Business Development Manager
CDW
Toronto, ON
Full-time
Experience working within a Value-Added Reseller (VAR), systems integrator, distributor, or technology manufacturer environment.
Added 2 hours ago
Accounts Payable Administrator
The Lenbrook Group of Companies
Pickering, ON
Full-time
For more than 50 years Lenbrook has been a leader in high-end audio and distributor of specialty consumer brands. Lenbrook International houses the company’s brand development activities in…
Added 2 hours ago
Warehouse Associate
EECOL
Winnipeg, MB
Full-time
Added 2 hours ago
Warehouse Associate
Lordco Auto Parts
Kelowna, BC
From $18.85 CAD / hour
Full-time
Lordco Auto Parts is Canada’s biggest privately held automotive parts distributor and Western Canada’s largest distributor and retailer of aftermarket parts and accessories, with over 85…
Added 2 hours ago
Store Manager
Lordco Auto Parts
Victoria, BC
$95,000 to $110,000 CAD / year
Full-time
Lordco Auto Parts is Canada’s biggest privately held automotive parts distributor and Western Canada’s largest distributor and retailer of aftermarket parts and accessories, with over 85…
Added 2 hours ago
Supervisor, Technical Standards (Temporary - 12 Months)
Hydro Ottawa
Ottawa, ON
Full-time
As the electricity distributor to the Nation’s Capital, our work powers the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest…
Added 2 hours ago
Gestionnaire régionale(e) des soins infirmiers/Regional Nursing Manager, QC
Sentrex Health Solutions
Markham, ON · Montreal, QC
Full-time
Added 3 hours ago
Planificateur production
ACCENT-FAIRCHILD GROUP
Montreal, QC
Full-time
Accent-Fairchild Group is a proudly Canadian-owned company and a leading manufacturer and distributor of home products. Founded in 1974, the company has built a strong reputation for…

MaxPeople HR

Customer Service Rep/Order Management

Burlington, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Our Client

They're a dynamic Canadian specialty chemical distributor that blends scientific expertise with strong global supplier partnerships to serve industries such as food and beverage, personal care, pharmaceuticals, and industrial manufacturing. Known for their entrepreneurial spirit and steady growth, the organization operates with the agility of a close knit team while supporting a broad international network.

As a Customer Service Representative (CSR), you'll be at the heart of delivering an outstanding customer experience, acting as the vital link between customers, suppliers, and the company. In this fast-paced, dynamic role, you'll provide expert product guidance, respond to inquiries with speed and precision, and turn challenges into solutions. You'll take ownership of the full order lifecycle from entry and tracking to updates, cancellations, and issue resolution while keeping communication clear, proactive, and engaging. Partnering closely with Sales, Quality, and Logistics, you'll help drive seamless operations, anticipate needs, and build strong relationships that ensure every customer interaction is efficient, responsive, and exceptional.

What you'll be doing:

Customer Service

Communicate with customers via phone and e-mail regarding product and/or service inquires, order issues, stock availability, and deliveries
Support the Sales Team in building sustainable relationships with customers through open communication
Follow up with customers on delivery requirements, dates, and required additional documentation
Respond to customer complaints by providing appropriate solutions and alternatives in a timely manner and follow up to ensure satisfactory resolution
Present a positive and professional image of the Company to all visitors, suppliers, and customers
Perform in accordance with all Company and Customer Service procedures, guidelines, and policies

Order Processing

Process customer orders and purchase orders to Suppliers within the set Company standard
Prepare shipping documents for the logistics team and documentation as requested/required (e.g., Bill of Lading, Trucking Instructions, Certificates of Analysis, and Weight Tickets).
Prepare Canadian and US customs clearance documentation
Perform high-level investigation and resolution of order errors and/or missing or delayed shipments

Administration

Maintain databases with documentation supporting all purchase orders and shipments made to customers
Update notes in required systems on communications and actions taken with customers and internally in a timely manner
Complete administrative tasks and special projects as assigned by the Customer Service Manager
Write up Non-Conformances as required
Transcribe supplier Certificate of Analysis to the client's Certificate of Analysis format
Follow up with suppliers with respect to availability of product and supporting information such as Certificates of Analysis and Weight Tickets
Evaluate and identify opportunities to drive process improvements that impact the customer experience

Requirements

What we require:

Post-Secondary education in Business Administration or equivalent is preferred
5-7 years experienced in Customer Service
1-3 years experienced in Chemical Distribution support is preferred
1-3 years experienced with CHEMPAX or Datacor ERP is an asset
Proficiency with Microsoft Office (Word, Outlook, and Excel)

Skills:

Exceptionally strong interpersonal and customer service skills
Solid problem-solving skills and ability to work within deadlines
Excellent communication skills both written and verbal
Strong presentation skills with the ability to think on the spot
Highly organized

Competencies:

Proficiency with handling multiple inbound/outbound telephone calls
Demonstrated customer support experience leading to strong strategic relationships
Ability to respond and adapt to different types of personalities
Ability to work effectively in a team environment
Able to deal with multiple priorities and competing demands in a fast-paced environment
High ability to problem-solve, apply creative solutions, and provide meaningful feedback
Ability to think and strategize quickly
High sense of urgency
Strong attention to detail
Ability to grasp product knowledge quickly

As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of color, members of the LGBTQ2S+ community and others.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honor accommodations at any part of the recruitment process and invite you to let us know how we can help.

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More about this job

Responsibilities

The Customer Service Representative manages the full order lifecycle, including order entry, tracking, and issue resolution while maintaining clear communication with customers and suppliers. They also prepare essential shipping and customs documentation and support the sales team in building sustainable customer relationships.

Requirements

Candidates should have 5-7 years of customer service experience, with a preference for those with a background in chemical distribution. Proficiency in Microsoft Office and experience with ERP systems like CHEMPAX or Datacor are highly valued.

Skills

Customer Service
Order Management
Problem-solving
Communication
Data Entry
Logistics Documentation
Microsoft Office
Chemical Distribution
Relationship Building
Time Management
Attention To Detail
Strategic Thinking
Presentation Skills
Customs Documentation
ERP Systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Chemical Distribution
Logistics
Supply Chain
Bill Of Lading
Certificates Of Analysis
Customs Clearance
ERP
CHEMPAX
Datacor
Microsoft Office
Order Processing
Inventory Management
Non-Conformance
Administrative Support
Relationship Management
Order Lifecycle
Shipping Documentation
Weight Tickets

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