Jobs in Canada

25+ jobs

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Added 4 mins ago
Territory Manager-Survey
Brandt Group of Companies
Laval, QC
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager - Survey for our Laval Construction and Forestry location.
Added 4 mins ago
Shop Foreman - Agriculture - Brooks
Brandt Group of Companies
Brooks, AB
Full-time
…Optimization standards. The individual acts as the Service Manager when the Manager is away from the dealership and provide quotes and estimates to customers as required, review work orders…
Added 4 mins ago
Parts Person - Peterbilt
Brandt Group of Companies
Cardinal, ON
Full-time
The position entails executing parts inventory duties that bolster our Parts Business by supporting warehouse operations. This role reports to the Parts Manager, working collaboratively to…
Added 4 mins ago
Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Laval, QC
Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager – Underground & Tree Care Products for our Brossard Construction and Forestry location.
Added 4 mins ago
Outside Parts & Service Representative - Agriculture
Brandt Group of Companies
Vulcan, AB
Full-time
Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
Added 4 mins ago
Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Brossard, QC
Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager – Underground & Tree Care Products for our Brossard Constrctuion and Forestry location.
Added 4 mins ago
Service Writer - Agriculture
Brandt Group of Companies
Claresholm, AB
Full-time
This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.
Added 4 mins ago
Division Manager - Southeastern ON - Peterbilt
Brandt Group of Companies
Ottawa, ON · Vars, ON
Full-time
Brandt is currently seeking a Division Manager for the Eastern Region, based out of our Vars Brandt Peterbilt location. Reporting to the VP of Operations - Peterbilt, the successful…
Added 4 mins ago
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Lethbridge, AB
Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Compact Construction Equipment for our Lethbridge location
Added 4 mins ago
Customer Support Advisor
Brandt Group of Companies
Lethbridge, AB
Full-time
Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
Added 4 mins ago
Territory Manager - Material Handling
Brandt Group of Companies
Lethbridge, AB
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager - Construction Positioning Technology for our Regina Construction and Forestry location.
Added 4 mins ago
Heavy Duty Equipment Sales Representative - Rentals Division
Brandt Group of Companies
Laval, QC
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager - Rentals for our Montreal location.
Added 4 mins ago
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Laval, QC
Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Compact Construction Equipment for our Laval Construction and Forestry location.
Added 4 mins ago
Branch Manager
Brandt Group of Companies
Lethbridge, AB
Full-time
Brandt Tractor Ltd. is currently seeking a Branch Manager for our Lethbridge Material Handling location. The Branch Manager will be responsible for leading a dynamic team and overseeing the…
Added 4 mins ago
Shift manager
J D Wetherspoon
North Stormont, ON
Full-time
A shift manager supports the pub manager and, when running a shift, takes responsibility for the pub`s operation. This includes motivating, supporting and organising the team, responding to…
Added 4 mins ago
Service Manager
Brandt Group of Companies
Cranbrook, BC
Full-time
The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement). The Service Manager is…
Added 4 mins ago
Territory Manager - Agriculture
Brandt Group of Companies
High River, AB
Full-time
The Territory Manager - Agriculture is responsible for driving business growth and market share within an assigned Area of Responsibility (AoR). This role focuses on building and…
Added 4 mins ago
Heavy Equipment Parts & Service Advisor (CSA)
Brandt Group of Companies
Laval, QC
Full-time
Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
Added 4 mins ago
Shop Foreman - Agriculture
Brandt Group of Companies
Pincher, AB
Full-time
…Optimization standards. The individual acts as the Service Manager when the Manager is away from the dealership and provide quotes and estimates to customers as required, review work orders…
Added 4 mins ago
Parts Person - Agriculture
Brandt Group of Companies
Creston, BC
Full-time
…duties that bolster our Parts Business by supporting warehouse operations. This role reports to the Parts Manager, working collaboratively to deliver optimal outcomes for…
Added 4 mins ago
Territory Manager - Rentals (Edmonton)
Brandt Group of Companies
AB · Edmonton, AB
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager - Rentals for our Edmonton Construction & Forestry location.
Added 4 mins ago
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
AB · Edmonton, AB
Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Compact Construction Equipment for our Edmonton location.
Added 4 mins ago
Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Calgary, AB
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager for our Calgary Construction and Forestry location.
Added 4 mins ago
Event Set Up Supervisor
Fairmont Hotels & Resorts
Fairmont Hot Springs, BC
Full-time
Reporting to the Event Operations Manager, responsibilities and essential job functions include, but are not limited to the following:
Added 4 mins ago
Parts Person - Peterbilt - Afternoon Shift
Brandt Group of Companies
Mississauga, ON
Full-time
The position entails executing parts inventory duties that bolster our Parts Business by supporting warehouse operations. This role reports to the Parts Manager, working collaboratively to…

MaxPeople HR

Customer Service Rep/Order Management

Burlington, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

About Our Client

They're a dynamic Canadian specialty chemical distributor that blends scientific expertise with strong global supplier partnerships to serve industries such as food and beverage, personal care, pharmaceuticals, and industrial manufacturing. Known for their entrepreneurial spirit and steady growth, the organization operates with the agility of a close knit team while supporting a broad international network.

As a Customer Service Representative (CSR), you'll be at the heart of delivering an outstanding customer experience, acting as the vital link between customers, suppliers, and the company. In this fast-paced, dynamic role, you'll provide expert product guidance, respond to inquiries with speed and precision, and turn challenges into solutions. You'll take ownership of the full order lifecycle from entry and tracking to updates, cancellations, and issue resolution while keeping communication clear, proactive, and engaging. Partnering closely with Sales, Quality, and Logistics, you'll help drive seamless operations, anticipate needs, and build strong relationships that ensure every customer interaction is efficient, responsive, and exceptional.

What you'll be doing:

Customer Service

Communicate with customers via phone and e-mail regarding product and/or service inquires, order issues, stock availability, and deliveries
Support the Sales Team in building sustainable relationships with customers through open communication
Follow up with customers on delivery requirements, dates, and required additional documentation
Respond to customer complaints by providing appropriate solutions and alternatives in a timely manner and follow up to ensure satisfactory resolution
Present a positive and professional image of the Company to all visitors, suppliers, and customers
Perform in accordance with all Company and Customer Service procedures, guidelines, and policies

Order Processing

Process customer orders and purchase orders to Suppliers within the set Company standard
Prepare shipping documents for the logistics team and documentation as requested/required (e.g., Bill of Lading, Trucking Instructions, Certificates of Analysis, and Weight Tickets).
Prepare Canadian and US customs clearance documentation
Perform high-level investigation and resolution of order errors and/or missing or delayed shipments

Administration

Maintain databases with documentation supporting all purchase orders and shipments made to customers
Update notes in required systems on communications and actions taken with customers and internally in a timely manner
Complete administrative tasks and special projects as assigned by the Customer Service Manager
Write up Non-Conformances as required
Transcribe supplier Certificate of Analysis to the client's Certificate of Analysis format
Follow up with suppliers with respect to availability of product and supporting information such as Certificates of Analysis and Weight Tickets
Evaluate and identify opportunities to drive process improvements that impact the customer experience

Requirements

What we require:

Post-Secondary education in Business Administration or equivalent is preferred
5-7 years experienced in Customer Service
1-3 years experienced in Chemical Distribution support is preferred
1-3 years experienced with CHEMPAX or Datacor ERP is an asset
Proficiency with Microsoft Office (Word, Outlook, and Excel)

Skills:

Exceptionally strong interpersonal and customer service skills
Solid problem-solving skills and ability to work within deadlines
Excellent communication skills both written and verbal
Strong presentation skills with the ability to think on the spot
Highly organized

Competencies:

Proficiency with handling multiple inbound/outbound telephone calls
Demonstrated customer support experience leading to strong strategic relationships
Ability to respond and adapt to different types of personalities
Ability to work effectively in a team environment
Able to deal with multiple priorities and competing demands in a fast-paced environment
High ability to problem-solve, apply creative solutions, and provide meaningful feedback
Ability to think and strategize quickly
High sense of urgency
Strong attention to detail
Ability to grasp product knowledge quickly

As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of color, members of the LGBTQ2S+ community and others.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honor accommodations at any part of the recruitment process and invite you to let us know how we can help.

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More about this job

Responsibilities

The Customer Service Representative manages the full order lifecycle, including order entry, tracking, and issue resolution while maintaining clear communication with customers and suppliers. They also prepare essential shipping and customs documentation and support the sales team in building sustainable customer relationships.

Requirements

Candidates should have 5-7 years of customer service experience, with a preference for those with a background in chemical distribution. Proficiency in Microsoft Office and experience with ERP systems like CHEMPAX or Datacor are highly valued.

Skills

Customer Service
Order Management
Problem-solving
Communication
Data Entry
Logistics Documentation
Microsoft Office
Chemical Distribution
Relationship Building
Time Management
Attention To Detail
Strategic Thinking
Presentation Skills
Customs Documentation
ERP Systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Chemical Distribution
Logistics
Supply Chain
Bill Of Lading
Certificates Of Analysis
Customs Clearance
ERP
CHEMPAX
Datacor
Microsoft Office
Order Processing
Inventory Management
Non-Conformance
Administrative Support
Relationship Management
Order Lifecycle
Shipping Documentation
Weight Tickets

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