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Added 25 mins ago
Health, Safety & Environment Advisor
Black & McDonald Limited
Pickering, ON
Full-time
The Health, Safety, Environment Advisor is responsible for the implementation, administration and maintenance of the Black & McDonald Health, Safety/Environment programs within the Region.…
Added 25 mins ago
Health, Safety & Environment Advisor
Black & McDonald Limited
Bowmanville, ON
Full-time
The Health, Safety, Environment Advisor is responsible for the implementation, administration and maintenance of the Black & McDonald Health, Safety/Environment programs within the Region.…
Added 54 mins ago
Fitness Personal Trainer Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
Internship
Reporting to the Fitness Supervisors and Fitness Coordinator, the Personal Trainer will be responsible for training individuals in private, semi-private, group and/or sport specific…
Added 2 hours ago
Resident and Family Service Coordinator
Shannex Incorporated
Dartmouth, NS
Full-time
We are searching for a Resident and Family Services Coordinator to join our Opal Ridge Hall Enhanced Care team based in Dartmouth, Nova Scotia.
Added 4 hours ago
Christmas Toyshop Associate - Temporary
The Salvation Army in Canada
Vancouver, BC
Full-time
Boundless Vancouver organizes The Christmas Toy Shop program for families and their children. The Christmas Toy Shop Associate works on our seasonal team to assist in set up and daily…
Added 5 hours ago
Social Media Coordinator
Water Treatment Equipment Co
Brantford, ON
Full-time
The Marketing Administrator is responsible for supporting and executing digital marketing initiatives, social media strategy, and sales enablement efforts across the organization. The…
Added 7 hours ago
Project Coordinator
Pagnotta Inc.
AB
Full-time
The Project Coordinator will work closely with Project Managers and Site Superintendents in the day-to-day coordination of commercial, mixed-use, and multi-family construction projects to…
Added 8 hours ago
Pharmacy Assistant Manager - RPT
Safeway Canada
Saskatoon, SK
Full-time
Responsible to thoroughly understand all relevant corporate pharmacy service offerings/ programs, and providing each customer/patient with the program that meets their health care needs
Added 8 hours ago
BDC - Service Coordinator
Dilawri Group of Companies
Mississauga, ON
Full-time
Dilawri Group in Ontario is now actively searching for a BDC- Service Coordinator. Located at Dixie Road & Highway 401 in Mississauga, our team doesn’t just schedule service appointments,…
Added 8 hours ago
Accounts Payable Coordinator
CROWN PROPERTY MANAGEMENT
Toronto, Ontario
$50,000 to $60,000 CAD / year
The Accounts Payable Coordinator reports to the Controller with the main responsibility to provide reliable, timely, and efficient support and facilitate continuous improvement in systems…
Added 8 hours ago
Student Life Coordinator
Algoma University
Brampton, ON
$55,348 to $69,185 CAD / year
Algoma University has an existing vacancy in the position of Student Life Coordinator. Reporting to the Manager, Student Life Operations, the Student Life Coordinator is responsible for…
Added 9 hours ago
Customer Success Coordinator / Coordonnateur ou coordonnatrice, succès client
Fundica
Montreal, QC
Full-time
…clients. You will listen to our clients, manage onboarding and training, and then drive customer satisfaction, retention, and long-term…
Added 9 hours ago
Maintenance Material Coordinator
The Mosaic Company
Esterhazy, SK
Full-time
The Maintenance Material Coordinator is responsible for ordering, sourcing, verifying and expediting all maintenance materials needed for planned work orders. This position is responsible…
Added 9 hours ago
ERP Program Coordinator (Contract)
Greenfield Global Inc.
Mississauga, ON
…journey, we are partnering with multiple third-party vendors and implementation teams, each responsible for different components of the…
Added 9 hours ago
Christmas Toyshop Associate - Temporary
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Boundless Vancouver- Community Services
Full-time
Boundless Vancouver organizes The Christmas Toy Shop program for families and their children. The Christmas Toy Shop Associate works on our seasonal team to assist in set up and daily…
Added 10 hours ago
Marketing Coordinator
Urbandale Corporation
Ottawa, ON
We are looking for a Marketing Coordinator to help deliver effective, well-organized marketing across Urbandale’s communities and product lines.
Added 10 hours ago
Maintenance Material Coordinator
Mosaic
Esterhazy, SK · CA - Esterhazy, SK
Full-time
The Maintenance Material Coordinator is responsible for ordering, sourcing, verifying and expediting all maintenance materials needed for planned work orders. This position is responsible…
Added 10 hours ago
Student, Value Realization Office Project Management Coordinator (Winter 2027)
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
The Project Management Coordinator will support the VRO and CRE by coordinating project information, strengthening tools and processes, preparing clear reporting and communications, and…
Added 10 hours ago
Concierge
JLL
Toronto, ON
Full-time
Work closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience program
Added 11 hours ago
Regional Sales Coordinator
AccorHotel
Jasper, AB
Full-time
We are seeking a high energy Sales Coordinator who is extremely dedicated and is willing to “go the extra mile” and able to “think out of the box.” We are looking for a hospitality career…
Added 11 hours ago
Market Sales Coordinator
OPENLANE
Toronto, ON
Full-time
We are seeking a Market Sales Coordinator with experience in customer service and technology utilization. You will be part of a dynamic Sales Coordination team responsible for supporting…
Added 11 hours ago
Concierge
JLL
Toronto, ON
$57,000 to $60,000 CAD / year
Full-time
Work closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience program
Added 12 hours ago
Railcar Data Analyst
Cando Rail & Terminals
Sturgeon, AB
Full-time
Railcar Data Analyst is a self-starter with strong organization, communication, interpersonal, accounting, and computer skills. Working in a fast-paced, customer and employee-oriented…
Added 12 hours ago
Lessons Coordinator
Long & McQuade Musical Instruments
Calgary, AB · East Calgary, AB
Full-time
Basic office administration and customer account management skills
Added 12 hours ago
Zoonotic Diseases C. difficile Student Worker - Student Worker Para Prof Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Part-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…

Mayfair Diagnostics

General Booking - Patient Experience Coordinator

Calgary, AB, Canada

Apply by: Oct 20, 2026
Experience: Minimum 1 year relatable experience delivering exceptional customer service within a call center environment an asset.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

THE BEST CARE STARTS WITH THE BEST PEOPLE

ARE YOU ONE OF THEM?

We’re partners. Partners with each other and partners with our patients. Helping people feel safe, comfortable, trusted, and confident. Guided by a sense of compassion, generosity, and protectiveness, we focus on empowering others with the knowledge they need to be the very best version of themselves.

Headquartered in Calgary, Alberta, Mayfair Diagnostics has been helping people find clarity for their health for over 100 years. At our clinics in Calgary and area and Saskatchewan, our team of radiologists, technologists, and support staff work in a truly integrated way to provide exceptional experiences for our patients. Joining our team is more than a job. It’s an investment in your future, a plan for success.

Status: Full-Time
Location: Phillips Park
Hours: 37.5 hours/ week for full-time roles. Rotating shifts Monday - Friday daytime hours.

Training and orientation for full-time roles will be six weeks and 37.5 hours per week.

Mayfair offers a hybrid work program - full-time employees who have completed 18 months working as a PEC are eligible to apply.

Who you are and what you will achieve in this role:

Be the first person a patient speaks with when making an appointment. Your empathetic, patient and understanding disposition will put our patients at ease and confirm they have contacted the right services provider;
Be passionate about putting patients first and ensuring they consistently receive an excellent level of service;
You will perform a wide variety of call centre and administrative tasks as part of a dynamic, patient focused team;
Develop an in-depth knowledge of Mayfair’s specialized and diverse imaging services, so that you can explain and ensure all patients understand their examination procedures;
Confidentially administer and process patient information and requisitions efficiently, book patient appointments and ensure all information is accurate;
Schedule examinations according to department protocol for each imaging modality;
You will have a fine eye for detail, methodically proofreading scheduled appointments and reports;
You anticipate the needs of our patients and referring physicians, act as an ambassador for Mayfair and always want to go one step further to provide the best patient experience possible;
Contribute to personal and group projects that improve service delivery and processes across the company.

The experience you will be bringing to this role:

Minimum 1 year relatable experience delivering exceptional customer service within a call center environment an asset.
Certified as a Medical Office Assistant, Unit Clerk, or Health Information Office Administration or strong knowledge of medical and anatomy terminology from experience in a medical environment is a strong asset;
You will enjoy working in a fast paced, busy working environment, but you will have strong attention to detail;
You delight in talking with people and taking care of them. Our patients really matter to us and we work as a truly cohesive team to put our patients first (seriously, our teams are remarkable and we want to keep it that way);
Outstanding phone etiquette and a positive attitude are essential to this role, making the patient experience as effortless as possible;
You have the natural ability to express yourself in a clear, concise, and empathetic manner;
Demonstrated professionalism with the ability to confidently answer the question asked and proactively answer the next one before it’s even been thought of;
Your strong ability to multi-task, organize and prioritize with changing workloads and schedule variances will allow you to be flexible in this adaptive work environment;
Strong computer skills including knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook);
Depending on medical experience, you may be required to complete a Medical Terminology program within the first six months of employment.
Fluent in a second language is considered a strong asset.

Mayfair Diagnostics is an equal opportunity employer and values a diverse workforce that is representative of the communities we serve. We encourage applications from all qualified individuals without regard to ethnicity, religion, gender identity, sexual orientation, age or disability. Accommodations for disability-related needs throughout the recruitment and selection process are available upon request. Any information provided by you for accommodations will be kept confidential and won’t be used in the selection process.

Mayfair collects, uses, and discloses your personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This may include, but is not limited to:

• Verifying certifications, credentials, and qualifications

• Conducting reference checks

• Contacting candidates to schedule video, telephone, and in-person interviews

• Using technology-assisted recruitment tools, including AI-assisted screening, to support the review and evaluation of applications

• Upon successful employment, transferring relevant information to create an employee record in Dayforce, our Human Resources Information System

• Upon hire, submitting background screening requests through our third-party provider, Sterling Talent Solutions

Mayfair uses AI-assisted screening tools to support recruiters in reviewing applications. These tools assist with evaluating resumes against job requirements and are used to inform, not replace, human decision-making. No applicant is automatically rejected based solely on the AI-generated compatibility grade. Our recruitment team reviews all candidates before any decisions are made.

For additional information about our recruitment practices, including our use of AI-assisted screening tools and how we collect, use, disclose, and protect personal information, please review our Candidate Privacy Notice available on our website at www.radiology.ca/careers/

If you have questions regarding Mayfair's collection, use, disclosure of personal information, or for any questions about how our AI tool assessed your application, please contact careers@radiology.ca. Questions regarding Mayfair's Privacy Policy may be directed to Mayfair's Privacy Officer at Privacy@radiology.ca.

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More about this job

Responsibilities

The Patient Experience Coordinator acts as the primary point of contact for patients, managing appointment scheduling and providing information about imaging services. They perform administrative tasks, maintain accurate patient records, and ensure a high level of service in a fast-paced call center environment.

Requirements

Candidates should have at least one year of customer service experience, preferably in a call center or medical setting. Proficiency in Microsoft Office and strong organizational skills are required, with a preference for those holding a Medical Office Assistant or similar certification.

Skills

Customer service
Call center operations
Medical terminology
Patient scheduling
Data entry
Microsoft Office
Communication
Multi-tasking
Attention to detail
Professionalism
Administrative tasks
Problem solving

Benefits

Hybrid work program

Visa sponsorship

Not detected in the job text

Keywords

Patient Experience
Call Center
Medical Office Assistant
Unit Clerk
Health Information
Imaging Services
Radiology
Microsoft Word
Microsoft Excel
Microsoft Outlook
Administrative Support
Patient Scheduling
Customer Service
Medical Terminology
Anatomy Terminology
Data Processing
Healthcare Administration

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