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Mayfair Diagnostics

General Booking - Patient Experience Coordinator

Calgary, AB, Canada

Apply by: Oct 20, 2026
Experience: Minimum 1 year relatable experience delivering exceptional customer service within a call center environment an asset.
Posting language: English
Posted: Sep 28, 2026

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Original job description

THE BEST CARE STARTS WITH THE BEST PEOPLE

ARE YOU ONE OF THEM?

We’re partners. Partners with each other and partners with our patients. Helping people feel safe, comfortable, trusted, and confident. Guided by a sense of compassion, generosity, and protectiveness, we focus on empowering others with the knowledge they need to be the very best version of themselves.

Headquartered in Calgary, Alberta, Mayfair Diagnostics has been helping people find clarity for their health for over 100 years. At our clinics in Calgary and area and Saskatchewan, our team of radiologists, technologists, and support staff work in a truly integrated way to provide exceptional experiences for our patients. Joining our team is more than a job. It’s an investment in your future, a plan for success.

Status: Full-Time
Location: Phillips Park
Hours: 37.5 hours/ week for full-time roles. Rotating shifts Monday - Friday daytime hours.

Training and orientation for full-time roles will be six weeks and 37.5 hours per week.

Mayfair offers a hybrid work program - full-time employees who have completed 18 months working as a PEC are eligible to apply.

Who you are and what you will achieve in this role:

Be the first person a patient speaks with when making an appointment. Your empathetic, patient and understanding disposition will put our patients at ease and confirm they have contacted the right services provider;
Be passionate about putting patients first and ensuring they consistently receive an excellent level of service;
You will perform a wide variety of call centre and administrative tasks as part of a dynamic, patient focused team;
Develop an in-depth knowledge of Mayfair’s specialized and diverse imaging services, so that you can explain and ensure all patients understand their examination procedures;
Confidentially administer and process patient information and requisitions efficiently, book patient appointments and ensure all information is accurate;
Schedule examinations according to department protocol for each imaging modality;
You will have a fine eye for detail, methodically proofreading scheduled appointments and reports;
You anticipate the needs of our patients and referring physicians, act as an ambassador for Mayfair and always want to go one step further to provide the best patient experience possible;
Contribute to personal and group projects that improve service delivery and processes across the company.

The experience you will be bringing to this role:

Minimum 1 year relatable experience delivering exceptional customer service within a call center environment an asset.
Certified as a Medical Office Assistant, Unit Clerk, or Health Information Office Administration or strong knowledge of medical and anatomy terminology from experience in a medical environment is a strong asset;
You will enjoy working in a fast paced, busy working environment, but you will have strong attention to detail;
You delight in talking with people and taking care of them. Our patients really matter to us and we work as a truly cohesive team to put our patients first (seriously, our teams are remarkable and we want to keep it that way);
Outstanding phone etiquette and a positive attitude are essential to this role, making the patient experience as effortless as possible;
You have the natural ability to express yourself in a clear, concise, and empathetic manner;
Demonstrated professionalism with the ability to confidently answer the question asked and proactively answer the next one before it’s even been thought of;
Your strong ability to multi-task, organize and prioritize with changing workloads and schedule variances will allow you to be flexible in this adaptive work environment;
Strong computer skills including knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook);
Depending on medical experience, you may be required to complete a Medical Terminology program within the first six months of employment.
Fluent in a second language is considered a strong asset.

Mayfair Diagnostics is an equal opportunity employer and values a diverse workforce that is representative of the communities we serve. We encourage applications from all qualified individuals without regard to ethnicity, religion, gender identity, sexual orientation, age or disability. Accommodations for disability-related needs throughout the recruitment and selection process are available upon request. Any information provided by you for accommodations will be kept confidential and won’t be used in the selection process.

Mayfair collects, uses, and discloses your personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This may include, but is not limited to:

• Verifying certifications, credentials, and qualifications

• Conducting reference checks

• Contacting candidates to schedule video, telephone, and in-person interviews

• Using technology-assisted recruitment tools, including AI-assisted screening, to support the review and evaluation of applications

• Upon successful employment, transferring relevant information to create an employee record in Dayforce, our Human Resources Information System

• Upon hire, submitting background screening requests through our third-party provider, Sterling Talent Solutions

Mayfair uses AI-assisted screening tools to support recruiters in reviewing applications. These tools assist with evaluating resumes against job requirements and are used to inform, not replace, human decision-making. No applicant is automatically rejected based solely on the AI-generated compatibility grade. Our recruitment team reviews all candidates before any decisions are made.

For additional information about our recruitment practices, including our use of AI-assisted screening tools and how we collect, use, disclose, and protect personal information, please review our Candidate Privacy Notice available on our website at www.radiology.ca/careers/

If you have questions regarding Mayfair's collection, use, disclosure of personal information, or for any questions about how our AI tool assessed your application, please contact careers@radiology.ca. Questions regarding Mayfair's Privacy Policy may be directed to Mayfair's Privacy Officer at Privacy@radiology.ca.

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More about this job

Responsibilities

The Patient Experience Coordinator acts as the primary point of contact for patients, managing appointment scheduling and providing information about imaging services. They perform administrative tasks, maintain accurate patient records, and ensure a high level of service in a fast-paced call center environment.

Requirements

Candidates should have at least one year of customer service experience, preferably in a call center or medical setting. Proficiency in Microsoft Office and strong organizational skills are required, with a preference for those holding a Medical Office Assistant or similar certification.

Skills

Customer service
Call center operations
Medical terminology
Patient scheduling
Data entry
Microsoft Office
Communication
Multi-tasking
Attention to detail
Professionalism
Administrative tasks
Problem solving

Benefits

Hybrid work program

Visa sponsorship

Not detected in the job text

Keywords

Patient Experience
Call Center
Medical Office Assistant
Unit Clerk
Health Information
Imaging Services
Radiology
Microsoft Word
Microsoft Excel
Microsoft Outlook
Administrative Support
Patient Scheduling
Customer Service
Medical Terminology
Anatomy Terminology
Data Processing
Healthcare Administration

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