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Senior Help Desk Specialist
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- Contract
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- Full-time
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Territory Sales Manager – Ottawa and Quebec
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- $50,000 to $60,000 CAD / year
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Quality Continuous Improvement Technician (Night Shift)
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Toronto, ON · Etobicoke, ON
- Other
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Senior Administration , Client Bank
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Regional Facility Manager - Remote, Vancouver
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The Regional Operations Manager provides leadership to key accounts that are Integrated Facility Services operations in North America.
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National Sea Logistics Implementation Project Expert
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Mayfair Diagnostics

Scheduling Assistant

Calgary, AB, Canada

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Job details

Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

THE BEST CARE STARTS WITH THE BEST PEOPLE

ARE YOU ONE OF THEM?

We’re partners. Partners with each other and partners with our patients. Helping people feel safe, comfortable, trusted, and confident. Guided by a sense of compassion, generosity, and protectiveness, we focus on empowering others with the knowledge they need to be the very best version of themselves.

Headquartered in Calgary, Alberta, Mayfair Diagnostics has been helping people find clarity for their health for over 100 years. At our clinics in Calgary and area and Saskatchewan, our team of radiologists, technologists, and support staff work in a truly integrated way to provide exceptional experiences for our patients. Joining our team is more than a job. It’s an investment in your future, a plan for success.

Position Title: Scheduling Assistant, Operations

Position Purpose:

The Operations team supports the overall mission and goals of Mayfair Diagnostics. Mayfair Diagnostics mission is to provide the highest quality of diagnostic services to our clients, in partnership with hospitals and community practitioners. This is achieved through attracting and developing outstanding clinical and support staff, investing in state-of-the-art technology, and improving access by leveraging our digital network.

This position is responsible for a wide variety of scheduling coordination for all clinics and is to support clinical teams by consistently ensuring that modalities are staffed appropriately. The scheduling assistant must have a thorough understanding of the staffing requirements, employee skillsets, and clinic templates. The successful candidate will have an adaptive mindset and be able to respond to evolving needs to ensure appropriate support is in place.

Position Reporting: The Scheduling Assistant reports directly to the Senior Manager, Operations

What's in it for you:

Competitive compensation package, annual salary reviews, and participation in an annual performance bonus program
Comprehensive health and dental benefits
RRSP matching program to support your long-term financial goals
Generous vacation and paid sick time and hybrid work schedule
A collaborative and supportive leadership team that values innovation and continuous improvement
Opportunity to contribute to strategic initiatives, process optimization, and systems enhancements
A stable organization with a strong reputation and long-term growth trajectory

Duties and Responsibilities:

Scheduling/Employee Relations
Receives and manages sick calls
Places staff for holidays, illnesses, leaves of absence, and training
Liaises between clinic managers and modality coordinators regarding staffing needs
Communicates with staff regarding scheduling changes
Maintains, updates, and communicates vacation request tracking
Assists with workflow and scheduling conflicts
Ensures shift minimums for casual and part-time employees are met
Uses creative solutions to resolve scheduling issues
Implements RIS processes such as blocking templates, moving patients
Uses HRIS for reporting purposes, skillset tracking, document storage
Organizes staffing for evening and weekend services

Notes and communicates trends in employee attendance

Qualifications:

Post-secondary education from a recognized institution
Detail oriented, extremely organized, hard worker
Ability to multi-task and a sense of urgency
Willingness to take call after hours on an as needed basis
Demonstrated ability to coordinate people and tasks, meet deadlines, and follow up
Previous scheduling and/or diagnostic imaging experience a strong asset but not required
Ability to establish/maintain satisfactory work relationships with staff
Ability to maintain confidentiality
Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint)
Demonstrated skill in respectful, diplomatic and tactful communication
Demonstrated ability to remain calm when communicating in difficult situations.
The hours of work may vary and availability to take calls after hours as needed is required.

Working Environment:

Requires use of the phone, computer and sitting for extended periods of time
Normal movements of twisting, bending, reaching and using hands and arms in completing paperwork and administrative tasks
May be required to lift items up to 3 kilograms
Must be prepared to work flexible hours as required to complete duties during non-business hours
Travel to other Mayfair clinics may be required. Current clinics are in Calgary and area and Saskatchewan, but this may evolve over time.

Mayfair Diagnostics is an equal opportunity employer and values a diverse workforce that is representative of the communities we serve. We encourage applications from all qualified individuals without regard to ethnicity, religion, gender identity, sexual orientation, age or disability. Accommodations for disability-related needs throughout the recruitment and selection process are available upon request. Any information provided by you for accommodations will be kept confidential and won’t be used in the selection process.

Mayfair collects, uses, and discloses your personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This may include, but is not limited to:

• Verifying certifications, credentials, and qualifications

• Conducting reference checks

• Contacting candidates to schedule video, telephone, and in-person interviews

• Using technology-assisted recruitment tools, including AI-assisted screening, to support the review and evaluation of applications

• Upon successful employment, transferring relevant information to create an employee record in Dayforce, our Human Resources Information System

• Upon hire, submitting background screening requests through our third-party provider, Sterling Talent Solutions

Mayfair uses AI-assisted screening tools to support recruiters in reviewing applications. These tools assist with evaluating resumes against job requirements and are used to inform, not replace, human decision-making. No applicant is automatically rejected based solely on the AI-generated compatibility grade. Our recruitment team reviews all candidates before any decisions are made.

For additional information about our recruitment practices, including our use of AI-assisted screening tools and how we collect, use, disclose, and protect personal information, please review our Candidate Privacy Notice available on our website at www.radiology.ca/careers/

If you have questions regarding Mayfair's collection, use, disclosure of personal information, or for any questions about how our AI tool assessed your application, please contact careers@radiology.ca. Questions regarding Mayfair's Privacy Policy may be directed to Mayfair's Privacy Officer at Privacy@radiology.ca.

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More about this job

Responsibilities

The Scheduling Assistant is responsible for coordinating staffing across all clinics to ensure modalities are appropriately covered. This includes managing sick calls, scheduling leaves, and liaising between clinic managers and modality coordinators.

Requirements

Candidates must have post-secondary education and strong organizational skills with the ability to multi-task. Proficiency in office software and the ability to maintain confidentiality and professional relationships are required.

Skills

Scheduling
Employee relations
Staffing coordination
Data entry
Communication
Multi-tasking
Organizational skills
Conflict resolution
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
HRIS
RIS
Attention to detail
Diplomacy

Benefits

Annual salary reviews
Performance bonus program
Health benefits
Dental benefits
RRSP matching program
Generous vacation
Paid sick time
Hybrid work schedule

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Operations
Staffing
Diagnostic imaging
HRIS
RIS
Employee relations
Administrative
Clinical support
Attendance tracking
Workflow management
Data reporting
Healthcare
Radiology
Patient services
Template management
Shift planning
Communication
Conflict resolution
Documentation

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