Jobs in Canada

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Added 4 days ago
FA
Leasing Team Lead, Oshawa
Forum Asset Management
ON · As Listed/Assigned, Ontario
- Full-time
Forum Asset Management is a North American investor, developer, and asset manager with a 30+ year track record of delivering long-term value through real estate, private equity, and…
Added 4 days ago
FA
Leasing Team Lead, Waterloo
Forum Asset Management
Waterloo, ON
- Full-time
Forum Asset Management is a North American investor, developer, and asset manager with a 30+ year track record of delivering long-term value through real estate, private equity, and…
Added 4 days ago
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Senior Manager, Operational Resilience
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of…
Added 4 days ago
Area Occupational Health and Safety Coordinator
Government of Alberta
Peace River, AB
Reporting to the Forest Area Manager (FAM), the Area Occupational Health and Safety Coordinator (AOC) is responsible for facilitating and coordinating the implementation of the Forestry and…
Added 4 days ago
CF
Registered Dietitian
Calgary Foothills Primary Care Network
Calgary, AB
- Temporary
Reporting to the Program Manager, the Registered Dietitian will work collaboratively with physicians, community partners and interdisciplinary team members to support patients who require…
Added 4 days ago
CF
Occupational Therapist
Calgary Foothills Primary Care Network
Calgary, AB
- Full-time
Must possess a valid driver’s license and have access to a reliable vehicle
Added 4 days ago
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Account Manager
Reconomy
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
The Account Manager will manage a large portfolio of client accounts to ensure compliance with EPR and environmental regulations while maintaining high levels of client satisfaction. This…
Added 4 days ago
UL
Coordinator, Student & Associate Professional Development
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
Working closely with the Manager, Student & Associate Professional Development, the Coordinator will support recruitment, onboarding, professional development, performance management,…
Added 4 days ago
TS
Development Officer
The Stop
Toronto, ON
- Full-time
Work closely with the Development Manager to plan and execute individual giving strategies and campaigns that grow revenue, engage donors and strengthen donor retention.
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Manager, Affinity Advisor Marketing
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
We’re looking for an outgoing, passionate, results-driven Marketing Manager to join the Manulife Insurance Marketing team in support of the Affinity Advisor channel. We're building deeper…
Added 4 days ago
Manager, Day to Day Banking - 18 Month Term
Scotiabank
Toronto, ON
The Manager, Day to Day Banking, is responsible for the development and management of core Day to Day bank accounts, associated revenue, and expenses. The incumbent will manage the tactics…
Added 4 days ago
E-Commerce Activation Manager (18-month contract)
Nestle Operational Services Worldwide SA
Montreal, QC
Job title: eCommerce Activation Manager (18-month contract)
Added 4 days ago
GS
Gestionnaire, Expérience client et location
Groupe Society
Montreal, QC
- Full-time
…locataires. Elle est responsable de la satisfaction et de la rétention des locataires, de la performance locative et de la reddition de comptes à la direction. Elle est le point d’escalade…
Added 4 days ago
UO
Assistant HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Assistant Human Resources (HR) Manager provides operational human resources support and coordination across a broad range of faculty and staff HR functions. The position administers the…
Added 4 days ago
Data Systems Officer
Durham College
Oshawa, ON
Reporting To: Manager, Dual Credits & Academic Upgrading
Added 4 days ago
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HR Business Partner
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…strategies. This role focuses on employee engagement, development and…
Added 4 days ago
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Bilingual Client Success Manager (Direct Partnerships)
Maple
Toronto, ON
- Full-time
In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and…
Added 4 days ago
DS
Customer Service Representative
DGI Supply
Mississauga, ON
- Full-time
…will also research and resolve complaints to ensure customer retention and satisfaction. Working collaboratively with their colleagues has a focus on building strong customer relationships…
Added 4 days ago
Talent Acquisition Specialist / Recruiter
Salit Steel
Grimsby, ON · Toronto, ON
- Stakeholder Management: Manage hiring manager availability and schedules to
Added 4 days ago
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Regional Property Manager
Greystar
Edmonton, AB
- Full-time
4. Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties, and responds quickly and with urgency to…
Added 4 days ago
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Specialist, CRM & Lifecycle Marketing
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
As Specialist, CRM & Lifecycle Marketing, reporting into the Manager, Customer Activation, you plan, brief, and execute direct-to-customer activations and direct messaging campaigns for one…
Added 4 days ago
MB
Manager, Digital App & Loyalty
MBI Brands
Markham, ON
- Full-time
Monitor loyalty program performance and recommend enhancements based on guest insights and data
Added 4 days ago
RA
Account Manager
Recycling Alternative
Vancouver, BC
- Full-time
Valid driver's licence required
Added 4 days ago
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Service Experience Manager
Nucleus
Vancouver, BC
- Full-time
The Service Experience Manager (SEM) is a hybrid leadership role that bridges client success and technical service delivery. This role is responsible for ensuring exceptional client…
Added 4 days ago
HC
HR Generalist
Harbourfront Centre
Toronto, ON
- Full-time
Develop and implement a structured new hire orientation program, including presentation materials, onboarding resources, checklists and supporting documentation.

MBI Brands

Manager, Digital App & Loyalty

Markham, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Title: Manager, Digital App & Loyalty, MBIB

Reports to: Senior Director, Information Technology, MBIB

The Manager, Digital App & Loyalty, MBIB is responsible for managing the development, launch, and ongoing optimization of MBI Brands’ digital ordering and customer loyalty programs for Mary Brown’s Chicken and Fat Bastard Burrito. This role will play a key part in shaping how guests!interact with our brands across digital ordering channels, including our mobile apps and third-party aggregator platforms, while driving guest engagement and long-term brand loyalty.

As the primary lead for app and loyalty initiatives, this individual will oversee guest-facing strategy, communications, campaign development and execution. Working closely with cross-functional teams, they will focus on increasing app adoption, driving ordering frequency, enhancing the guest experience, and strengthening long-term brand loyalty.

ESSENTIAL RESPONSIBILITIES

App Loyalty Program Strategy & Execution

Manage app loyalty program, including loyalty structure, rewards strategy, member journey and promotional calendar
Develop loyalty strategies that drive guest acquisition, repeat purchase behaviour, retention, and customer lifetime value
Partner with internal stakeholders to evolve and optimize the loyalty value proposition over time
Monitor loyalty program performance and recommend enhancements based on guest insights and data
Leverage guest data and behavioural insights to develop targeted offers and personalize guest communications and promotions
Oversee the development and execution of app and loyalty promotions, including national and local marketing initiatives and third-party aggregator offers
Support testing, launch coordination, and communication planning across all channels

Project Management & Cross-Functional Collaboration

Act as a the primary cross-functional marketing lead for app and loyalty initiatives including national and local marketing programs
Partner with Marketing, Operations, Finance, Guest Services and external technology vendors to resolve franchisee inquiries and ensure smooth operations of mobile app
Coordinate cross-functional projects to ensure initiatives remain on schedule, within scope, and aligned with business objectives
Develop project plans, timelines, launch plans, training materials, and communication strategies to support the successful rollout of new features, promotions, and program enhancements

Analytics & Reporting

Develop a monthly reporting dashboard with actionable recommendations to share with key stakeholders
Analyze guest behaviour, purchase habits, and campaign performance to identify opportunities for growth and optimization
Track and report on key KPIs, including app downloads, member acquisition, active users, ordering frequency, retention, redemption, and guest lifetime value

The duties of this position may change from time to time. MBI Brands reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

QUALIFICATIONS

3 - 5 yrs experience in hands-on app loyalty marketing, digital marketing, CRM, business systems, performance marketing, or related fields
Experience managing, launching, and optimizing loyalty programs, mobile applications, or other digital platforms required
Previous experience working in a multi-brand or franchise environment considered an asset
Strong interpersonal skills with the ability to influence and collaborate across all levels
Ability to work independently, take ownership of initiatives, and drive projects from development through execution and evaluation
Excellent verbal and written communication skills, with a strong command of the English language
Proficient in Microsoft Office Suite with experience developing reporting dashboards and presenting performance insights
Ability to work in a fast-paced environment and meet deadlines.
Must be positive, proactive and a self-starter with the ability to manage multiple priorities in a fast-paced environment

EDUCATION / CERTIFICATION

Post-secondary education in Business Management, E-Commerce, Digital Marketing, Business Technology or related field
Additional professional certifications, specialized training, or continuing education in digital marketing, loyalty management, CRM, data analytics, project management, or information technology would be considered an asset

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Corporate office and restaurant environment.

The position may require long hours of sitting/ standing and using a motorized vehicle to visit different corporate locations for special events or for business needs.

POLICY

Adhere to all policies and plans through communication, action, and consistent enforcement.

Effectively and efficiently perform all job functions following policy and leading by example.

Stays up to date on all training as required and follows all health and safety, and

sanitation policies enforcing with disciplinary action as needed.

ATTITUDE AND PROFESSIONALISM

Actively participates in positive and constructive communication across all departments.

A team player, who provides support to colleagues and has a hands-on approach.

Conducts themselves in a solutions-based approach, solving problems collectively and reporting any concerns at an appropriate time to your manager.

Follows all policy and does not engage in any actions that may be perceived as conflicting with company policy regarding bullying, harassment, discrimination, and/or violence

About Us

MBI Brands (the “Company”) is one of Canada's largest privately held restaurant companies, franchising and operating two premium QSR brands - Mary Brown's Chicken and Fat Bastard Burrito. Both brands have established MBI Brands as a nationally recognized franchisor of choice. Renowned for its family-like culture, the Company fosters an environment where team members can grow, thrive, and make meaningful contributions. Driven by a dedicated team of Operators Who Care, MBI Brands is committed to excellence, best‐in‐class service, and serving guests, teams, and communities worldwide.

We are a team of Operators Who Care, strongly focused on excellence, best-in-class service, and caring for our guests, teams and communities across the globe. We celebrate our people - from new hires to our most tenured employees - creating a culture built on respect, inclusivity, collaboration and teamwork. With nearly 400 locations worldwide and plans to double our footprint in the next few years, we are embarking on exciting expansions into both new and existing markets, including the UK, Mexico, India, and Pakistan.

MBI Brands holds the prestigious Canada’s Best Managed (Platinum Member) designation and has also received numerous awards, including the Canadian Franchise Association’s Franchisee Satisfaction Award.

We are proud to offer a range of unique and attractive benefits:

Extended health benefits coverage including dental coverage, critical illness coverage, life insurance, and long-term disability
Eligibility to participate in our retirement savings plan with employer match
Minimum of three weeks paid vacation
Career advancement opportunities
On-site gym

Bonus eligibility: discretionary annual bonus.

Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.

This posting is for an existing vacancy.

MBI Brands is committed to building a diverse workplace reflective of the communities we serve and to fostering an inclusive culture where employees feel valued, respected and inspired to thrive as their authentic selves. We value diversity of thought and the unique skills, perspectives and experience each individual brings to the Company. We welcome applications from all qualified candidates and encourage applicants from members of groups that have been historically underrepresented, including but not limited to First Nations, Métis and Inuit Peoples, racialized individuals, persons with disabilities, people who identify as women and/or LGBTQ2S+.

We also strive to provide an accessible candidate experience. Please let us know if you need any accommodations during the recruitment process.

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More about this job

Responsibilities

Lead the strategy, development, launch, and ongoing optimization of digital ordering apps and loyalty programs for Mary Brown’s Chicken and Fat Bastard Burrito. Coordinate campaigns and cross-functional projects, analyze guest and program performance, and recommend improvements to increase app adoption, ordering frequency, retention, and loyalty.

Requirements

Requires 3–5 years of experience in app loyalty marketing, digital marketing, CRM, business systems, performance marketing, or a related field, including experience managing or launching loyalty programs, mobile apps, or digital platforms. A post-secondary education in business, e-commerce, digital marketing, business technology, or a related field is specified; strong communication, collaboration, project ownership, reporting, and Microsoft Office skills are also expected.

Skills

App Loyalty Marketing
Digital Marketing
CRM
Loyalty Program Management
Mobile Application Management
Campaign Development
Guest Data Analysis
Customer Retention
Project Management
Cross-Functional Collaboration
Performance Reporting
Dashboard Development
Microsoft Office Suite
Communication
Stakeholder Management
Franchise Operations

Benefits

Extended Health Benefits
Dental Coverage
Critical Illness Coverage
Life Insurance
Long-Term Disability
Retirement Savings Plan With Employer Match
Paid Vacation
Career Advancement Opportunities
On-Site Gym
Discretionary Annual Bonus

Visa sponsorship

Not detected in the job text

Keywords

Digital Ordering
Mobile Apps
Third-Party Aggregator Platforms
Loyalty Programs
CRM
Digital Marketing
App Adoption
Guest Engagement
Customer Retention
Customer Lifetime Value
Promotional Calendar
Personalized Communications
Guest Data
Behavioral Insights
Campaign Performance
Project Management
Cross-Functional Collaboration
Franchise Environment
Project Plans
Launch Coordination
Training Materials
Reporting Dashboards
Key Performance Indicators
Microsoft Office Suite
Business Technology
Data Analytics
Performance Marketing
Restaurant Operations

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Work requirements

Jobs in Canada