Technology & Administrative Support

Role Summary:

The Technology & Administrative Support role combines general office management and clerical duties with first-line information technology and system coordination. They keep office workflows running smoothly and act as the bridge between non-technical staff and MBRP’s IT department; handling day-to-day administrative tasks, managing software and hardware inventories, providing basic helpdesk support, and managing cybersecurity updates, documentation and validation. Over time, this role may grow to take on IT Systems & ERP Support responsibilities.

Job Specific Duties:

• Act as the primary point of contact for employee, client and vendor inquiries via phone, email and helpdesk tickets
• Manage department calendars, schedule meetings, take minutes, and coordinate travel or event arrangements
• Maintain physical and digital filing systems, update organizational directories, and draft memos, reports and standard operating procedures (SOPs)
• Assist with purchase requisitions, track department invoices and accounts, reconcile statements, and monitor office and technology inventory and supplies
• Help employees troubleshoot basic hardware, software, printer and network/Wi-Fi issues
• Log, track and route incoming IT service requests, and escalate complex issues or system outages to the IT Systems Manager/ERP Specialist or external vendors
• Set up, configure and issue laptops, phones and peripherals for new hires, and track asset lifecycle and disposal
• Update company mailing lists, assist with basic user account and permission administration, and reinforce MBRP security policies
• Manage cybersecurity updates, including tracking, documenting and validating security patches and controls
• Support various departments based on needs for special projects as required

Responsibilities:

• Work in compliance with the provisions of the Occupational Health & Safety Act and regulations
• Use or wear the equipment, protective devices or clothing that MBRP requires to be used or worn
• Report to your Supervisor the absence or defect in any equipment or protective device of which you are aware, and which may endanger yourself or another worker
• Report to your Supervisor any contravention of the Occupational Health & Safety Act and regulations or the existence of any hazard you observe
• Comply with MBRP Policies and Procedures that apply
• Report to IT Systems Manager/ERP Specialist

Experience and Skills:

• College diploma in Office Administration, Information Technology or a related field, or equivalent experience
• Have 1-3 years experience in an administrative, office coordination or IT helpdesk role
• Comfortable troubleshooting common hardware, software, printer and network issues
• Proficient in MS Office / Microsoft 365 (Outlook, Teams, Word, Excel)
• Experience with helpdesk/ticketing systems and basic user account administration is an asset
• Awareness of cybersecurity best practices (phishing, password management, multi-factor authentication)
• Organized, detail-oriented and self-motivated, able to manage multiple priorities
• Clear communicator who can explain technical issues to non-technical staff
• Eager to learn and grow into ERP and business systems support
• CompTIA A+ or similar certification is an asset
• Experience using AI tools such as Claude, CoPilot, etc.

Physical Demands:

• Primarily office setting, with regular visits to warehouse and production areas
• Occasional lifting and moving of computer equipment and peripherals
• Constant communication with employees, vendors and IT partners

Work Schedule: Monday to Friday, 8:00 a.m. to 4:30 p.m.