Assistant General Manager

Our Story:

The MBS Group is one of the largest studio-based production service and studio development companies in the world. Our key capabilities include studio management, studio design and development, lighting, grip, and expendables. We’ve achieved a strong presence in Canada, which includes a global network of support that gives our customers access to one of the world’s largest equipment inventories for film and television production.

We are proud of the strong relationships we’ve built nationally. Our knowledgeable staff are a big part of what we do. We offer a comprehensive benefit package, on-the-job training and access to seasoned employees with extensive industry knowledge and experience.

MBSE is a proud supporter of the Creative Industries Pact for Sustainable Action. In Canada, our clean energy solutions include non-diesel, power supply options, grid tie-ins and the use of renewable fuels. We work with productions on achieving sustainability today, so that we can continue doing what we love tomorrow.

Our Benefits:

· Comprehensive Compensation package

· Generous Retirement savings program

· Paid time off

· Anniversary program

· Company lunches

· Health and Wellness Program

· Free parking with electric charging stations at most locations

Position Summary:

The Assistant General Manager plays a key leadership role in supporting the General Manager with the overall operations of Western Canada. This position is responsible for fostering strong relationships with film and television production clients, maintaining exceptional customer service standards, and supporting business growth, reinforcing our goal of being a global leader and supplier of choice.

This role requires a customer-focused leader who thrives in a fast-paced environment and is committed to delivering outstanding service and building long-term client partnerships.

This position is on-site, full-time, based at our 8301 Eastlake Drive, Burnaby BC Location. Regular business hours from 8:00am until 5:00pm.

General Responsibilities:

• Effectively manage direct reports; includes performance management, including ensuring interpersonal conflict and performance concerns are addressed in a timely manner. Work with Human Resources to apply progressive discipline when warranted.
• Responsible for attendance management of incumbents and operational staff, including time off, scheduling, and appropriate planning for time away in compliance with company policies and procedures.  
• Involved in the hiring process to fulfill approved vacancies in cooperation with Human Resources. 
• Support the General Manager in leading the day-to-day operations and strategic direction of local operations. 
• Lead, coach, and develop operations and customer service teams to deliver exceptional client experiences.
• Build and maintain strong relationships with film, television, and commercial production clients.
• Ensure high customer service standards are met and proactively address escalated client concerns.
• Support business development initiatives and assist with client contract negotiations.
• Collaborate with cross-functional teams to ensure client requirements, operational needs, and safety standards are met.
• Drive operational excellence by identifying opportunities to improve processes, efficiency, and service delivery.
• Champion MBSE's Environmental, Sustainability and Governance (ESG) initiatives and support sustainable production practices.
• Participate in industry events, stakeholder meetings, and community initiatives to strengthen industry partnerships.
• Serve as a backup to the General Manager and provide leadership across the organization as required.

Qualifications:

• Completion of post-secondary education in a related field preferred.
• 10 years’ experience in the film industry, which may include location set and rental house, specializing in lighting, grip, and cable experience, required.
• Some experience with people management, effectively leading and developing teams
• Some experience as a CSR preferred.  
• Intermediate knowledge of MS Office Suite, Asana, other project management or inventory software.
• Able to manage high volume workload of industry expectations and time sensitivities to service the needs of the clients.
• Good understanding of employment legislation, Health and Safety regulations, including WHMIS and TDG.
• Willingness to work flexible hours and travel occasionally as required.

Soft Skills:

•  Interpersonal skills, ability to collaborate with stakeholders
• Demonstrate emotional intelligence and maintain professionalism during times of high stress, staff issues, and customer complaints
• Strong oral and written communication skills. 
• Conflict resolution and de-escalation skills. 
• Excellent negotiation and influencing ability
• Detail oriented including high level of accuracy and record keeping. 
• Complex problem solving and trouble shooting skills. 
• Accountable, reliable, and adaptable. 
• Desire to provide timely service to customers, deal with industry expectations, time sensitivities, and pressures. 
• Results oriented and hungry for excellence 

How to apply:

We work hard and love what we do. If you’re eager to make an impact in this industry and in your career, we encourage you to apply. Salary range for this position is 190,000 to 220,000 annually.

Equal Opportunity & Accommodation:

MBSE is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status or any other basis protected by law. Applicants requiring accommodation during any stage of the recruitment process are encouraged to advise accordingly.

The position is open to all qualified applicants who are legally entitled to work in the Country in which the job is located. This position will close when a competitive candidate pool has been identified. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. No recruiters or agencies, please.