Find work in Canada.

356,789 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 46 mins ago
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Montreal, QC · SAINT-LAURENT, QC
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 46 mins ago
WG
Automotive Fixed Operations Support Specialist -SmartVMA
Wagonmaster Group
Richmond, BC
- Full-time
Previous sales, business development or customer-facing experience.
Added 46 mins ago
NF
Produce Operations Manager
Nature's Fare Markets
Surrey, BC
- Full-time
The Produce Operations Manager will be responsible for providing operational leadership and support for all Produce Departments across the organization. Supporting all store locations, this…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Full-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 1 hour ago
W
(CAN) Directs Store Delivery Associate
Walmart
Burnaby, BC
- Part-time
…timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play an important role in driving customer…
Added 1 hour ago
EL
Key Holder - Le Labo - PT - West Queen West Boutique - Toronto, ON
Estée Lauder Companies
Toronto, ON
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 hour ago
Region Manager
Monster Energy
Oshawa, ON
As a Region Manager at Monster Energy, you'll lead a team of field sales professionals while partnering closely with bottler leadership to drive execution, volume growth, and market share…
Added 1 hour ago
Region Manager
Monster Energy
Oshawa, ON
As a Region Manager at Monster Energy, you'll lead a team of field sales professionals while partnering closely with bottler leadership to drive execution, volume growth, and market share…
Added 1 hour ago
L
Customer Sucess Manager Pricing Reference Services
LSEG
Toronto, ON
- Full-time
As a Customer Success Manager, you'll be at the center of our customer relationships, partnering with business and technical stakeholders to drive adoption, accelerate outcomes, and expand…
Added 1 hour ago
I
Gestionnaire de programme / Program Manager
IQVIA
Mississauga, ON
- Full-time
Diplôme universitaire de préférence (sciences de la santé, sciences de la vie ou domaine connexe) ou expérience équivalente.
Added 1 hour ago
Shop Supervisor, Nuclear Component Fabrication
BWXT
Cambridge, ON
…quality, productivity and cost. Reporting to the Focused Shop Manager, all shop…
Added 1 hour ago
E
Treasury Manager, Capital Markets
Equinix
Toronto, ON
- Full-time
…being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path…
Added 1 hour ago
CC
Retail Assistant Store Manager
Canna Cabana
Calgary, AB · Shawnessy, Calgary, AB
- Full-time
The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of…
Added 1 hour ago
A
Busperson
AccorHotel
Jasper, AB
- Full-time
Previous customer service experience required
Added 1 hour ago
GD
Co-op Winter 2027 – Project Engineer - 8 to 12 months
General Dynamics Missions System International
Ottawa, ON
- Internship
…candidate will be expected to work alongside the Deputy Program Manager (DPM) and the Program Manager (PM) in the execution of development, integration, test, and production, and export of…
Added 1 hour ago
D
Assistant Lodge Manager
Dexterra
Edmonton, AB
- Up to $31 CAD / hour
- Full-time
The Assistant Lodge Manager supports the Project in the day-to-day operations of a remote-workforce accommodation site and helps ensure the safe, efficient, and consistent delivery of camp…
Added 2 hours ago
LC
Home Assistant Department Manager Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we…
Added 2 hours ago
W
(CAN) Customer Service Manager
Walmart
Drayton Valley, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 2 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Drayton Valley, AB
- Full-time
…team player. They are a key member in the delivery of superior customer…
Added 2 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Drayton Valley, AB
- Part-time
Working as a Self‑Checkout Attendant at Walmart Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a…
Added 2 hours ago
Outdoor Spa Operations Agent
HR_RH
Whistler, BC
Previous customer service experience preferred
Added 2 hours ago
Outdoor Spa Operations Shift Lead
HR_RH
Whistler, BC
Previous customer service experience preferred.
Added 2 hours ago
CH
Banquet Server (Part-Time)
Coast Hotels
Vancouver, BC
- Part-time
…the Banquet Team while maintaining high internal & external customer service…
Added 2 hours ago
WG
Automotive Fixed Operations Support Specialist – SmartVMA
Wagonmaster Group
AB · Calgary, Alberta
- Full-time
Previous sales, business development or customer-facing experience.
Added 3 hours ago
GN
Spa Treatment and Massage Therapy Attendant
Groupe Nordik
Chelsea, QC
- Part-time
Contribute to customer satisfaction with the experience, notably by explaining processes, policies and details of the offerings, or by receiving complaints, as needed

MCAP

Bilingual Sr. Training Specialist

Toronto, ON, Canada

Salary Range: $67,000 - $77,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $67,000 - $77,000
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

This position is responsible for planning, organizing, designing and delivering various employee training solutions designed to support the business objectives

Internal Training Consulting

Manage Learning & Development email inbox
Administration of online procedure manual(s)
Document and update processes and procedures (business’ and internal) as required
Draft and distribute communications to keep staff informed of products, policies, technology changes, upcoming training events, and new initiatives
Participate in corporate initiatives to build a positive learning culture throughout MCAP
Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations
Seek and provide peer feedback on training delivery, design, and development

Training Needs Analysis

Consult with Single Family stakeholders to determine business’ performance gaps
Determine and recommend most appropriate training solution(s), based on target audience, number of participants, geographical location, budget, etc.
Identify any operational risk(s) present within the training request
Determine how employees will be supported on the job

Design

Consult with Subject Matter Expert (SME) to determine and compile training content (learning points and objectives)
Leverage existing training materials where possible to utilize in the development of new materials
Organize content into programs, courses, topics, and objectives
Design course outlines for instructor-led training and e-Learning training modules
Leverage adult learning principles and fundamental learning strategy to ensure transfer of knowledge (teach, show, do, evaluate)
Determine most suitable method(s) of delivery to meet the needs of the learner and business unit
Consult with Instructional Design team to ensure training solution is aligned to design plan
Design training programs for multiple business units

Development

Develop training solution based on design plan – training needs analysis, content document, design document, pre-built templates, existing materials
Seek and provide peer feedback on training material development
Obtain sign-off from business unit leaders throughout development of the training solution
Develop training schedule to support learners’ knowledge transfer
Conduct a program pilot (dry run) when possible and revise materials as necessary to ensure accuracy and effectiveness of delivery
Maintain training materials (job aids, program guides, procedures, evaluations, e- learning modules) to ensure alignment with business’ processes
Develop training programs for multiple business units

Implement Training Programs

Schedule logistics of training delivery – participants list, training schedule, facilities/room bookings, resources – to meet business’ training needs
Review materials prior to training to ensure accuracy and effectiveness of delivery
Organize and set up the learning environment and supporting materials in preparation for the training session
Facilitate virtual and in-class training to satisfy learning objectives
Maintain professional disposition, appropriate body language, and confident demeanor to ensure expert delivery
Establish expectations of learners, and reinforce positive and negative behaviours
Provide opportunities for engagement and participation, in keeping with adult learning principles
Check in with learners throughout the session to confirm understanding and to foster learning
Recognize participants’ various learning styles, and adapt training style accordingly
Document learner observations and provide feedback to participants’ leaders
Deliver training programs to multiple business units

Evaluation of Training

Distribute reaction surveys (level 1), knowledge assessments (level 2) and monitor on- the-job performance (level 3) to evaluate effectiveness of training
Summarize and distribute knowledge assessment results to the participants’ leader(s)
Analyze feedback to assess effectiveness and impact of training solution
Adjust training solution as required to improve upon results

Project Management

Maintain awareness of business unit goals, objectives, strategies, procedures and technology changes
Analyze data, identify trends, and minimize obstacles that stand in the way of job performance and success
Provide subject matter expertise and impact analysis on major projects and business opportunities; anticipate next steps and mitigate potential risks
Demonstrate expert skills in end-to-end project management and ownership, including proactive updates to manager/stakeholders throughout project
Build and maintain strong relationships with all internal and external customers
Review established processes to ensure validity and effectiveness, provide recommendations for efficiencies and implement for improvement where required
Ensure polished communication, organizational skills and detail orientation

Bilingualism in French and English is required for this position in order to interact with, support, and/or provide services to French-speaking and non-French-speaking colleagues, managers, and other staff members within the company, located inside and/or outside the province of Quebec.

What You Bring To The Team

Minimum 3 years of industry experience
Minimum 2 years of Learning & Development experience
Exceptional interpersonal skills
Exceptional communication skills (verbal and written)
Excellent organizational and time management skills
Expert in Outlook, Word, Excel, PowerPoint and SharePoint applications
Strong aptitude in managing competing priorities
Autonomously carries out duties with integrity and takes accountability for decisions and results
Excellent analytical and problem-solving skills
Critical thinking and consideration of holistic business impacts
Strong cross-departmental relationships
Ability to coach, mentor, and support staff (new employees, cross-trainees, and peers) to close knowledge and/or skill gaps and resolve difficult or unusual issues
College diploma/University degree, preference in Education/Adult Learning
Bilingual French and English is required

Position #: req2271

Employment Status: Permanent Full Time

Location: Toronto, Montreal, Waterloo, Vancouver, Calgary

Number Of Openings: 1

Department: Residential

Internal Job Title: Sr. Training Specialist

Salary Range: $67,000 - $77,000

Bilingual Premium: $5,000 (annually)

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

Apply About employer

More about this job

Responsibilities

Plans, designs, develops, and delivers employee training programs across multiple business units, including virtual and classroom sessions. Evaluates training effectiveness, maintains learning materials and procedures, and manages training projects in partnership with business stakeholders.

Requirements

Requires at least three years of industry experience and two years of Learning and Development experience, along with strong communication, organizational, analytical, and project management abilities. A college diploma or university degree is preferred, particularly in Education or Adult Learning, and fluency in French and English is required.

Skills

Learning And Development
Training Needs Analysis
Instructional Design
Adult Learning Principles
Training Facilitation
Project Management
Stakeholder Management
Communication
Organization And Time Management
Data Analysis
Problem-Solving
Coaching And Mentoring
Process Improvement
Microsoft Outlook
Microsoft Word
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Learning And Development
Training Needs Analysis
Instructional Design
Adult Learning Principles
Employee Training
Training Program Design
Training Delivery
E-Learning
Virtual Training
Classroom Training
Learning Evaluation
Knowledge Assessments
Reaction Surveys
Project Management
Stakeholder Management
Process Documentation
Procedure Manuals
Operational Risk
Performance Gaps
Knowledge Transfer
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
SharePoint
Mortgage Finance
Banking
Financial Services
Insurance
French-English Bilingualism

Report this job