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Added 1 min ago
PL
Restaurant assistant manager
Popeye's Louisiana Kitchen
Barrie, ON
- From $39.25 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 1 min ago
SC
Restaurant assistant manager
Swiss chalet/ Harvey's
Tillsonburg, ON
- From $26.15 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 1 min ago
PL
Restaurant assistant manager
Popeye's Louisiana Kitchen
Barrie, ON
- From $39.5 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 2 mins ago
VM
Office manager
V. MADAN AND D. JIVRAJ PROFESSIONAL CORPORATION
Edmonton, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
Added 4 mins ago
Team Leader, Aftermarket
Velan Inc.
Montreal, QC
Coordinate with the service manager to ensure fast and accurate resolution of service tickets.
Added 4 mins ago
CC
Security Guard - Dual Rate Security Guard / Supervisor
Century Casinos Inc
Edmonton, AB
- Full-time
Working with AGLC inspectors, law enforcement, emergency services, and other external agencies when required.
Added 5 mins ago
AK
Food services manager
Apex Kosher Catering
North York, ON
- $36 to $38 CAD / hour
- Full-time
- On-site
Added 7 mins ago
PS
Restaurant manager
Pho Saigon
Guelph, ON
- From $36.5 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 8 mins ago
RM
Manager, restaurant
Restaurant Myers
Outremont, QC
- $25 to $35 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 10 mins ago
RB
Dining room manager
RPA BOISCASTEL INC.
Coaticook, QC
- From $36 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 10 mins ago
AC
Office manager
AquaWaterEau Corporation
Saint-Michel, QC
- $31 to $36 CAD / hour
- Full-time
- Contract
- On-site
Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
Added 10 mins ago
CV
Manager, restaurant
Chau Veggie Express
Vancouver, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Added 19 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…including an autoclave. A great office staff including Office Manager, 2 MOA’s and a Receptionist will help you settle in, and support your administrative…
Added 19 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…alongside a seasoned clinic owner and a skillful, supportive office manager and staff that will lend their expertise in billing and panel management - creating the perfect environment for…
Added 19 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Comox, BC
- Full-time
MAKING PRACTICE EASIER: While we all contribute to ensuring our office runs smoothly our full time office manager keeps the day to day staffing and administrative aspects running so we can…
Added 19 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…medical office assistants (MOAs), and a dedicated operational…
Added 19 mins ago
A
Analyste Principal d'Affaires
Astek
Montreal, QC
- Full-time
Ton futur Manager, te proposera ensuite d’échanger autour de cette opportunité, de ton parcours et de tes attentes !
Added 21 mins ago
CJ
Restaurant manager
Carl's Jr.
Edmonton, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 26 mins ago
RP
Restaurant manager
Royal Pizza
Calgary, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 29 mins ago
NC
Rentals manager
National Car Rental
Comox, BC
- From $43.27 CAD / hour
- Full-time
- On-site
Determine merchandise and services to be sold
Added 30 mins ago
HS
Restaurant assistant manager
Harveys- Swiss Chalet
Welland, ON
- From $25 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 31 mins ago
CE
Fast food restaurant manager
CARPENTER ENTERPRISES (B.C.) INC
Victoria, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 33 mins ago
QY
Restaurant manager
Qamaria Yemeni Coffee
Calgary, AB
- From $38 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 34 mins ago
D
Program Manager
Dynacast
Peterborough, ON
- $1,340 to $1,800 CAD / year
- Full-time
Added 35 mins ago
MS
Store manager - retail
Marble Slab Creamery
Victoria, BC
- From $34.97 CAD / hour
- Full-time
- On-site
Determine merchandise and services to be sold

MCAP

Bilingual Sr. Training Specialist

Toronto, ON, Canada

Salary Range: $67,000 - $77,000 · Full-time

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Job details

Pay: Salary Range: $67,000 - $77,000
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

This position is responsible for planning, organizing, designing and delivering various employee training solutions designed to support the business objectives

Internal Training Consulting

Manage Learning & Development email inbox
Administration of online procedure manual(s)
Document and update processes and procedures (business’ and internal) as required
Draft and distribute communications to keep staff informed of products, policies, technology changes, upcoming training events, and new initiatives
Participate in corporate initiatives to build a positive learning culture throughout MCAP
Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations
Seek and provide peer feedback on training delivery, design, and development

Training Needs Analysis

Consult with Single Family stakeholders to determine business’ performance gaps
Determine and recommend most appropriate training solution(s), based on target audience, number of participants, geographical location, budget, etc.
Identify any operational risk(s) present within the training request
Determine how employees will be supported on the job

Design

Consult with Subject Matter Expert (SME) to determine and compile training content (learning points and objectives)
Leverage existing training materials where possible to utilize in the development of new materials
Organize content into programs, courses, topics, and objectives
Design course outlines for instructor-led training and e-Learning training modules
Leverage adult learning principles and fundamental learning strategy to ensure transfer of knowledge (teach, show, do, evaluate)
Determine most suitable method(s) of delivery to meet the needs of the learner and business unit
Consult with Instructional Design team to ensure training solution is aligned to design plan
Design training programs for multiple business units

Development

Develop training solution based on design plan – training needs analysis, content document, design document, pre-built templates, existing materials
Seek and provide peer feedback on training material development
Obtain sign-off from business unit leaders throughout development of the training solution
Develop training schedule to support learners’ knowledge transfer
Conduct a program pilot (dry run) when possible and revise materials as necessary to ensure accuracy and effectiveness of delivery
Maintain training materials (job aids, program guides, procedures, evaluations, e- learning modules) to ensure alignment with business’ processes
Develop training programs for multiple business units

Implement Training Programs

Schedule logistics of training delivery – participants list, training schedule, facilities/room bookings, resources – to meet business’ training needs
Review materials prior to training to ensure accuracy and effectiveness of delivery
Organize and set up the learning environment and supporting materials in preparation for the training session
Facilitate virtual and in-class training to satisfy learning objectives
Maintain professional disposition, appropriate body language, and confident demeanor to ensure expert delivery
Establish expectations of learners, and reinforce positive and negative behaviours
Provide opportunities for engagement and participation, in keeping with adult learning principles
Check in with learners throughout the session to confirm understanding and to foster learning
Recognize participants’ various learning styles, and adapt training style accordingly
Document learner observations and provide feedback to participants’ leaders
Deliver training programs to multiple business units

Evaluation of Training

Distribute reaction surveys (level 1), knowledge assessments (level 2) and monitor on- the-job performance (level 3) to evaluate effectiveness of training
Summarize and distribute knowledge assessment results to the participants’ leader(s)
Analyze feedback to assess effectiveness and impact of training solution
Adjust training solution as required to improve upon results

Project Management

Maintain awareness of business unit goals, objectives, strategies, procedures and technology changes
Analyze data, identify trends, and minimize obstacles that stand in the way of job performance and success
Provide subject matter expertise and impact analysis on major projects and business opportunities; anticipate next steps and mitigate potential risks
Demonstrate expert skills in end-to-end project management and ownership, including proactive updates to manager/stakeholders throughout project
Build and maintain strong relationships with all internal and external customers
Review established processes to ensure validity and effectiveness, provide recommendations for efficiencies and implement for improvement where required
Ensure polished communication, organizational skills and detail orientation

Bilingualism in French and English is required for this position in order to interact with, support, and/or provide services to French-speaking and non-French-speaking colleagues, managers, and other staff members within the company, located inside and/or outside the province of Quebec.

What You Bring To The Team

Minimum 3 years of industry experience
Minimum 2 years of Learning & Development experience
Exceptional interpersonal skills
Exceptional communication skills (verbal and written)
Excellent organizational and time management skills
Expert in Outlook, Word, Excel, PowerPoint and SharePoint applications
Strong aptitude in managing competing priorities
Autonomously carries out duties with integrity and takes accountability for decisions and results
Excellent analytical and problem-solving skills
Critical thinking and consideration of holistic business impacts
Strong cross-departmental relationships
Ability to coach, mentor, and support staff (new employees, cross-trainees, and peers) to close knowledge and/or skill gaps and resolve difficult or unusual issues
College diploma/University degree, preference in Education/Adult Learning
Bilingual French and English is required

Position #: req2271

Employment Status: Permanent Full Time

Location: Toronto, Montreal, Waterloo, Vancouver, Calgary

Number Of Openings: 1

Department: Residential

Internal Job Title: Sr. Training Specialist

Salary Range: $67,000 - $77,000

Bilingual Premium: $5,000 (annually)

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

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More about this job

Responsibilities

Plans, designs, develops, and delivers employee training programs across multiple business units, including virtual and classroom sessions. Evaluates training effectiveness, maintains learning materials and procedures, and manages training projects in partnership with business stakeholders.

Requirements

Requires at least three years of industry experience and two years of Learning and Development experience, along with strong communication, organizational, analytical, and project management abilities. A college diploma or university degree is preferred, particularly in Education or Adult Learning, and fluency in French and English is required.

Skills

Learning And Development
Training Needs Analysis
Instructional Design
Adult Learning Principles
Training Facilitation
Project Management
Stakeholder Management
Communication
Organization And Time Management
Data Analysis
Problem-Solving
Coaching And Mentoring
Process Improvement
Microsoft Outlook
Microsoft Word
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Learning And Development
Training Needs Analysis
Instructional Design
Adult Learning Principles
Employee Training
Training Program Design
Training Delivery
E-Learning
Virtual Training
Classroom Training
Learning Evaluation
Knowledge Assessments
Reaction Surveys
Project Management
Stakeholder Management
Process Documentation
Procedure Manuals
Operational Risk
Performance Gaps
Knowledge Transfer
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
SharePoint
Mortgage Finance
Banking
Financial Services
Insurance
French-English Bilingualism

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