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Added 3 mins ago
SC
Assistant Branch Manager - Namao Centre
Servus Credit Union
Edmonton, AB
- Full-time
We are hiring for a Full-time Assistant Branch Manager to join our Namao Centre Branch!
Added 3 mins ago
FH
Manager Patient Access & Community Transition - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Part-time
We are hiring for a Manager, Patient Access & Community Transition (PACT) to join our innovative and supportive leadership team at Eagle Ridge Hospital in Port Moody, B.C! This is an…
Added 3 mins ago
SJ
Manager, Employee & Labour Relations (Non-Acute)
St. Joseph's Healthcare Hamilton
Brantford, ON · Guelph, ON · Hamilton, ON · St Josephs Health Centre Guelph
- Full-time
The Manager, Employee & Labour Relations (Non‑Acute) is an expert for labour and employee relations within their Long‑Term Care Homes and Post‑Acute Care portfolio. This role provides…
Added 3 mins ago
UH
Junior Coordinator, Mass Marketing
University Health Network
Toronto, ON
- Contract
Status: Temporary-Full Time (8-month contract)
Added 3 mins ago
EG
Construction Manager, Land Development
Egis Group
Edmonton, AB
- $130,000 to $170,000 CAD / year
- Full-time
We are seeking an experienced Construction Manager to join our land development and civil infrastructure team in Edmonton, Alberta.
Added 3 mins ago
TH
Pro Sales Associate: Full Time - CHINOOK
The Home Depot
Canada
- Full-time
Spends minimum of 25% of time pursuing new business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store.
Added 17 mins ago
CV
Events and Programs Coordinator
CPABC Vancouver Chapter
Vancouver, BC
- Full-time
Contract Type: Fixed Term, Full Time (12mo contract)
Added 17 mins ago
TC
Live-In Caretaker - Contractor Position
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Added 18 mins ago
Retail Experience Lead
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Excellent organizational and time management skills.
Added 18 mins ago
Nurse Team Lead - GAU-B
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The GAU B is currently seeking a full-time, permanent Team Lead. Reporting to the Manager and working collaboratively with the Geriatrics Program practice leadership group, the Team Lead…
Added 18 mins ago
Sales Associate
Laura Canada
Burlington, ON
Join our team to achieve your full career potential!
Added 18 mins ago
EA
Fuel Agent
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- Part-time
Executive Aviation is looking for a part time Fuel Agent at our Sault Ste. Marie location (YAM). We are looking for a hands-on person, who has flexible availability (likely to see a lot of…
Added 18 mins ago
Spécialiste Principal de la Formation / Sr. Training Specialist - Bilingual
MCAP
Calgary, AB · Vancouver, BC · Toronto, ON · Waterloo, ON · Montreal, QC
Added 33 mins ago
CI
Talent Acquisition Advisor
Colliers International
Toronto, ON
- Full-time
Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.
Added 33 mins ago
W
Senior Compensation Manager
Waabi
Toronto, ON
- $175,000 to $260,000 USD / year
- Full-time
Health and Wellness benefits encompassing Medical, Dental and Vision coverage (for full-time employees only).
Added 33 mins ago
SN
Project Manager - Mobility
Starlim North America
London, ON
- Full-time
A full-time, permanent position in our London location
Added 33 mins ago
TL
Account Manager
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Remote, Canada
- Full-time
- Remote
We are seeking an Account Manager to manage and grow a portfolio of existing client accounts, with a strong focus on revenue retention, renewals, upselling, cross-selling and long-term…
Added 33 mins ago
Associate Director, Bain Academy
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Support high-quality program execution, from aligning with clients on the approach through event delivery and participant follow-up.
Added 45 mins ago
NS
Junior Account Manager- Retail
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…opportunity to independently manage accounts and grow into a full Account Manager…
Added 45 mins ago
NS
Occupational Therapist - Rehabilitation & Supportive Care Services
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- Full-time
Under the direction of the Program Manager, the Occupational Therapist provides consultation, assessment, treatment and follow-up of clients in the occupational performance areas of…
Added 45 mins ago
EE
Manufacturing Engineering Manager
Express Employment Professionals - Kitchener / Waterloo
Kitchener, ON
- Full-time
Working closely with the Plant Manager, you will play a key role in optimizing manufacturing processes, resolving production challenges, and fostering a positive, accountable, and…
Added 45 mins ago
M
Bilingual Sr. Training Specialist
MCAP
Toronto, ON
- Full-time
Conduct a program pilot (dry run) when possible and revise materials as necessary to ensure accuracy and effectiveness of delivery
Added 45 mins ago
RS
Bilingual Customer Service Representative
RONCO Safety (PPE Manufacturing)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Organize and prioritize daily responsibilities to ensure customer requests and orders are handled accurately and on time.
Added 46 mins ago
Occupational Therapist
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Acute and Reactivation Care.
Added 46 mins ago
Occupational Therapist
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Acute and Reactivation Care.

MCAP

Bilingual Sr. Training Specialist

Toronto, ON, Canada

Salary Range: $67,000 - $77,000 · Full-time

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Job details

Pay: Salary Range: $67,000 - $77,000
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

This position is responsible for planning, organizing, designing and delivering various employee training solutions designed to support the business objectives

Internal Training Consulting

Manage Learning & Development email inbox
Administration of online procedure manual(s)
Document and update processes and procedures (business’ and internal) as required
Draft and distribute communications to keep staff informed of products, policies, technology changes, upcoming training events, and new initiatives
Participate in corporate initiatives to build a positive learning culture throughout MCAP
Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations
Seek and provide peer feedback on training delivery, design, and development

Training Needs Analysis

Consult with Single Family stakeholders to determine business’ performance gaps
Determine and recommend most appropriate training solution(s), based on target audience, number of participants, geographical location, budget, etc.
Identify any operational risk(s) present within the training request
Determine how employees will be supported on the job

Design

Consult with Subject Matter Expert (SME) to determine and compile training content (learning points and objectives)
Leverage existing training materials where possible to utilize in the development of new materials
Organize content into programs, courses, topics, and objectives
Design course outlines for instructor-led training and e-Learning training modules
Leverage adult learning principles and fundamental learning strategy to ensure transfer of knowledge (teach, show, do, evaluate)
Determine most suitable method(s) of delivery to meet the needs of the learner and business unit
Consult with Instructional Design team to ensure training solution is aligned to design plan
Design training programs for multiple business units

Development

Develop training solution based on design plan – training needs analysis, content document, design document, pre-built templates, existing materials
Seek and provide peer feedback on training material development
Obtain sign-off from business unit leaders throughout development of the training solution
Develop training schedule to support learners’ knowledge transfer
Conduct a program pilot (dry run) when possible and revise materials as necessary to ensure accuracy and effectiveness of delivery
Maintain training materials (job aids, program guides, procedures, evaluations, e- learning modules) to ensure alignment with business’ processes
Develop training programs for multiple business units

Implement Training Programs

Schedule logistics of training delivery – participants list, training schedule, facilities/room bookings, resources – to meet business’ training needs
Review materials prior to training to ensure accuracy and effectiveness of delivery
Organize and set up the learning environment and supporting materials in preparation for the training session
Facilitate virtual and in-class training to satisfy learning objectives
Maintain professional disposition, appropriate body language, and confident demeanor to ensure expert delivery
Establish expectations of learners, and reinforce positive and negative behaviours
Provide opportunities for engagement and participation, in keeping with adult learning principles
Check in with learners throughout the session to confirm understanding and to foster learning
Recognize participants’ various learning styles, and adapt training style accordingly
Document learner observations and provide feedback to participants’ leaders
Deliver training programs to multiple business units

Evaluation of Training

Distribute reaction surveys (level 1), knowledge assessments (level 2) and monitor on- the-job performance (level 3) to evaluate effectiveness of training
Summarize and distribute knowledge assessment results to the participants’ leader(s)
Analyze feedback to assess effectiveness and impact of training solution
Adjust training solution as required to improve upon results

Project Management

Maintain awareness of business unit goals, objectives, strategies, procedures and technology changes
Analyze data, identify trends, and minimize obstacles that stand in the way of job performance and success
Provide subject matter expertise and impact analysis on major projects and business opportunities; anticipate next steps and mitigate potential risks
Demonstrate expert skills in end-to-end project management and ownership, including proactive updates to manager/stakeholders throughout project
Build and maintain strong relationships with all internal and external customers
Review established processes to ensure validity and effectiveness, provide recommendations for efficiencies and implement for improvement where required
Ensure polished communication, organizational skills and detail orientation

Bilingualism in French and English is required for this position in order to interact with, support, and/or provide services to French-speaking and non-French-speaking colleagues, managers, and other staff members within the company, located inside and/or outside the province of Quebec.

What You Bring To The Team

Minimum 3 years of industry experience
Minimum 2 years of Learning & Development experience
Exceptional interpersonal skills
Exceptional communication skills (verbal and written)
Excellent organizational and time management skills
Expert in Outlook, Word, Excel, PowerPoint and SharePoint applications
Strong aptitude in managing competing priorities
Autonomously carries out duties with integrity and takes accountability for decisions and results
Excellent analytical and problem-solving skills
Critical thinking and consideration of holistic business impacts
Strong cross-departmental relationships
Ability to coach, mentor, and support staff (new employees, cross-trainees, and peers) to close knowledge and/or skill gaps and resolve difficult or unusual issues
College diploma/University degree, preference in Education/Adult Learning
Bilingual French and English is required

Position #: req2271

Employment Status: Permanent Full Time

Location: Toronto, Montreal, Waterloo, Vancouver, Calgary

Number Of Openings: 1

Department: Residential

Internal Job Title: Sr. Training Specialist

Salary Range: $67,000 - $77,000

Bilingual Premium: $5,000 (annually)

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

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More about this job

Responsibilities

Plans, designs, develops, and delivers employee training programs across multiple business units, including virtual and classroom sessions. Evaluates training effectiveness, maintains learning materials and procedures, and manages training projects in partnership with business stakeholders.

Requirements

Requires at least three years of industry experience and two years of Learning and Development experience, along with strong communication, organizational, analytical, and project management abilities. A college diploma or university degree is preferred, particularly in Education or Adult Learning, and fluency in French and English is required.

Skills

Learning And Development
Training Needs Analysis
Instructional Design
Adult Learning Principles
Training Facilitation
Project Management
Stakeholder Management
Communication
Organization And Time Management
Data Analysis
Problem-Solving
Coaching And Mentoring
Process Improvement
Microsoft Outlook
Microsoft Word
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Learning And Development
Training Needs Analysis
Instructional Design
Adult Learning Principles
Employee Training
Training Program Design
Training Delivery
E-Learning
Virtual Training
Classroom Training
Learning Evaluation
Knowledge Assessments
Reaction Surveys
Project Management
Stakeholder Management
Process Documentation
Procedure Manuals
Operational Risk
Performance Gaps
Knowledge Transfer
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
SharePoint
Mortgage Finance
Banking
Financial Services
Insurance
French-English Bilingualism

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