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Added 8 mins ago
Global Manager, Mechanical Design Manufacturing Solutions
ATS Automation
Cambridge, ON
Assess workload, update, and forecast labor loading, assign staff to engineering projects and oversee the completion of drawings according to specific deadlines and project schedules.
Added 8 mins ago
NT
Asset Planning Engineer
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Hay River, NT
- Full-time
…development, outage investigations, maintenance planning, capital project delivery, and continuous improvement initiatives across the…
Added 8 mins ago
U
Sr Community Developer - For Honor
Ubisoft
Montreal, QC
- Full-time
Collaborate with portfolio’s Social Media Manager to define and report on content KPI’s to demonstrate success and ROI of community programs and content.
Added 20 mins ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 20 mins ago
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Operations Manager
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- Full-time
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Engineering Manager - Infrastructure
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Take direct responsibility for the quality and delivery of the team's work
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Senior Manager, Cybersecurity Technology Transformation Services
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Richmond, BC
- Part-time
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Corporate Technology Project Manager / Business Analyst | Montreal | Hybrid | Up to $200k CAD+ Bonus
Hunter Bond
Montreal, QC
- Full-time
A leading Montreal-based trading firm is looking for a talented Corporate Technology Project Manager / Business Analyst to join its growing technology team.
Added 20 mins ago
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Project Scheduler
MasTec Purnell Canada
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- Contract
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B&
Contract Compliance Coordinator
Black & McDonald Limited
Ashton, ON
- Full-time
The Contract Compliance Coordinator position typically reports directly to the Site Operations Manager or designate. This role will be responsible for ensuring all preventive maintenance…
Added 23 mins ago
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Safety, Health & Training Supervisor Remote (Manitoba)
SCR Mining & Tunnelling
Bissett, MB
- Full-time
Administer and monitor all aspects of the Health and Safety Program at the assigned remote project site.
Added 23 mins ago
Senior Manager, Sales Effectiveness Seismic Product Owner, GTB - Toronto
Scotiabank
Toronto, ON
The Senior Manager, Sales Effectiveness Seismic Product Owner is accountable for maximizing the value of GTB’s Seismic platform as a core sales enablement capability. Acting as the business…
Added 23 mins ago
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Senior Specialist Partner Relations, CCS - ON
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- Full-time
Reporting to the Senior Manager, Common Collection Systems (CCS), the Senior Specialist, CCS is responsible for supporting the effective operation, oversight, and continuous improvement of…
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Gestionnaire de projet - Préparation opérationnelle (ORP) / Operational Readiness Project Manager
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- Full-time
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Added 38 mins ago
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As the General Manager, you are accountable to ensure that our YYZ Fueling operations are operated safely and efficiently – in line with service level standards set for Safety, Financial…
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Senior Manager, Tax
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Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
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Senior Manager, Tax
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Make an impact with our Tax team as a Senior Manager in our Stratford or Summerside, PEI office. This diverse team of professionals delivers customized tax strategies within a complex and…
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Added 49 mins ago
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Project Engineer
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Montreal, QC · Urban agglomeration of Montreal, QC
- Volunteer
Assist Project Manager and Asst. Project Manager with the planning and daily execution of the construction project. Responsible for maintaining certain aspects of the project schedule as…
Added 49 mins ago
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Added 49 mins ago
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Team Lead - Project Management Services
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- $121,641 to $145,295 CAD / year
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HM
Site Supervisor
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Every element of each project is carefully assembled based on cost-effectiveness, proven track record, and, most importantly, the highest quality of workmanship possible. The result is…
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MCAP

Bilingual Sr. Training Specialist

Toronto, ON, Canada

Salary Range: $67,000 - $77,000 · Full-time

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Job details

Pay: Salary Range: $67,000 - $77,000
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

This position is responsible for planning, organizing, designing and delivering various employee training solutions designed to support the business objectives

Internal Training Consulting

Manage Learning & Development email inbox
Administration of online procedure manual(s)
Document and update processes and procedures (business’ and internal) as required
Draft and distribute communications to keep staff informed of products, policies, technology changes, upcoming training events, and new initiatives
Participate in corporate initiatives to build a positive learning culture throughout MCAP
Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations
Seek and provide peer feedback on training delivery, design, and development

Training Needs Analysis

Consult with Single Family stakeholders to determine business’ performance gaps
Determine and recommend most appropriate training solution(s), based on target audience, number of participants, geographical location, budget, etc.
Identify any operational risk(s) present within the training request
Determine how employees will be supported on the job

Design

Consult with Subject Matter Expert (SME) to determine and compile training content (learning points and objectives)
Leverage existing training materials where possible to utilize in the development of new materials
Organize content into programs, courses, topics, and objectives
Design course outlines for instructor-led training and e-Learning training modules
Leverage adult learning principles and fundamental learning strategy to ensure transfer of knowledge (teach, show, do, evaluate)
Determine most suitable method(s) of delivery to meet the needs of the learner and business unit
Consult with Instructional Design team to ensure training solution is aligned to design plan
Design training programs for multiple business units

Development

Develop training solution based on design plan – training needs analysis, content document, design document, pre-built templates, existing materials
Seek and provide peer feedback on training material development
Obtain sign-off from business unit leaders throughout development of the training solution
Develop training schedule to support learners’ knowledge transfer
Conduct a program pilot (dry run) when possible and revise materials as necessary to ensure accuracy and effectiveness of delivery
Maintain training materials (job aids, program guides, procedures, evaluations, e- learning modules) to ensure alignment with business’ processes
Develop training programs for multiple business units

Implement Training Programs

Schedule logistics of training delivery – participants list, training schedule, facilities/room bookings, resources – to meet business’ training needs
Review materials prior to training to ensure accuracy and effectiveness of delivery
Organize and set up the learning environment and supporting materials in preparation for the training session
Facilitate virtual and in-class training to satisfy learning objectives
Maintain professional disposition, appropriate body language, and confident demeanor to ensure expert delivery
Establish expectations of learners, and reinforce positive and negative behaviours
Provide opportunities for engagement and participation, in keeping with adult learning principles
Check in with learners throughout the session to confirm understanding and to foster learning
Recognize participants’ various learning styles, and adapt training style accordingly
Document learner observations and provide feedback to participants’ leaders
Deliver training programs to multiple business units

Evaluation of Training

Distribute reaction surveys (level 1), knowledge assessments (level 2) and monitor on- the-job performance (level 3) to evaluate effectiveness of training
Summarize and distribute knowledge assessment results to the participants’ leader(s)
Analyze feedback to assess effectiveness and impact of training solution
Adjust training solution as required to improve upon results

Project Management

Maintain awareness of business unit goals, objectives, strategies, procedures and technology changes
Analyze data, identify trends, and minimize obstacles that stand in the way of job performance and success
Provide subject matter expertise and impact analysis on major projects and business opportunities; anticipate next steps and mitigate potential risks
Demonstrate expert skills in end-to-end project management and ownership, including proactive updates to manager/stakeholders throughout project
Build and maintain strong relationships with all internal and external customers
Review established processes to ensure validity and effectiveness, provide recommendations for efficiencies and implement for improvement where required
Ensure polished communication, organizational skills and detail orientation

Bilingualism in French and English is required for this position in order to interact with, support, and/or provide services to French-speaking and non-French-speaking colleagues, managers, and other staff members within the company, located inside and/or outside the province of Quebec.

What You Bring To The Team

Minimum 3 years of industry experience
Minimum 2 years of Learning & Development experience
Exceptional interpersonal skills
Exceptional communication skills (verbal and written)
Excellent organizational and time management skills
Expert in Outlook, Word, Excel, PowerPoint and SharePoint applications
Strong aptitude in managing competing priorities
Autonomously carries out duties with integrity and takes accountability for decisions and results
Excellent analytical and problem-solving skills
Critical thinking and consideration of holistic business impacts
Strong cross-departmental relationships
Ability to coach, mentor, and support staff (new employees, cross-trainees, and peers) to close knowledge and/or skill gaps and resolve difficult or unusual issues
College diploma/University degree, preference in Education/Adult Learning
Bilingual French and English is required

Position #: req2271

Employment Status: Permanent Full Time

Location: Toronto, Montreal, Waterloo, Vancouver, Calgary

Number Of Openings: 1

Department: Residential

Internal Job Title: Sr. Training Specialist

Salary Range: $67,000 - $77,000

Bilingual Premium: $5,000 (annually)

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

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More about this job

Responsibilities

Plans, designs, develops, and delivers employee training programs across multiple business units, including virtual and classroom sessions. Evaluates training effectiveness, maintains learning materials and procedures, and manages training projects in partnership with business stakeholders.

Requirements

Requires at least three years of industry experience and two years of Learning and Development experience, along with strong communication, organizational, analytical, and project management abilities. A college diploma or university degree is preferred, particularly in Education or Adult Learning, and fluency in French and English is required.

Skills

Learning And Development
Training Needs Analysis
Instructional Design
Adult Learning Principles
Training Facilitation
Project Management
Stakeholder Management
Communication
Organization And Time Management
Data Analysis
Problem-Solving
Coaching And Mentoring
Process Improvement
Microsoft Outlook
Microsoft Word
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Learning And Development
Training Needs Analysis
Instructional Design
Adult Learning Principles
Employee Training
Training Program Design
Training Delivery
E-Learning
Virtual Training
Classroom Training
Learning Evaluation
Knowledge Assessments
Reaction Surveys
Project Management
Stakeholder Management
Process Documentation
Procedure Manuals
Operational Risk
Performance Gaps
Knowledge Transfer
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
SharePoint
Mortgage Finance
Banking
Financial Services
Insurance
French-English Bilingualism

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