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Added 36 mins ago
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Capital Markets and Accounting Advisory Services, Manager
PwC
Vancouver, BC
- Full-time
Added 36 mins ago
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Capital Markets and Accounting Advisory Services, Senior Associate
PwC
Vancouver, BC
- Full-time
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Cybersecurity - Cybersecurity Generalist - Manager 2 - CS - G
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Montreal, QC · Quebec, QC
- Full-time
…solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to…
Added 1 hour ago
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Allstate Sales Agent (Halifax)
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Loss Prevention Store Security Agent
The TJX Companies, Inc.
Edmonton, AB · Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft…
Added 1 hour ago
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Sanya’k̓ula
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- Full-time
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Loss Prevention Store Security Agent
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- $37,590 to $52,626 CAD / year
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Asset Protection Partner
Sephora
Dartmouth, NS
- $25 to $30 CAD / hour
The Asset Protection Partner protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.
Added 2 hours ago
TH
AI Engineer | Full time | AI Innovations
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ON · ON, Canada
- Full-time
Design, build, and deploy intelligent agents and multi-agent systems that augment clinical and operational workflows, spanning task automation, decision support, and end-to-end process…
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Allstate Sales Agent (Peterborough)
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Mergers and Acquisitions Tax, Manager \
PwC
Toronto, ON
- Part-time
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U.S. Preclearance Passenger Agent - Aéroport intl. Jean-Lesage YQB
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Quebec, QC
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The U.S. Preclearance Passenger Agent is responsible for assisting with the pre-screening and processing of passengers travelling to the United States, ensuring that required travel…
Added 2 hours ago
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Financial services Agent, Clientele
Desjardins
Quebec, QC · Caisse Desjardins de Limoilou
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 3 hours ago
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Client Financial Services Agent
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Montreal, QC
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
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…Act, Ontario Human Rights Code, Personal Health Information Protection Act, Accessibility for Ontarians with Disabilities…
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Housing Support Worker
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Représentants de la Protection Des Actifs
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UO
Coordonnateur, Campus Saint-Jean, Satellite de Calgary
University of Alberta
Calgary, AB
- Full-time
…l’Alberta, dont les services de sécurité du campus (Services de protection de l’Université de l’Alberta), Health Safety & Environment, Service des installations et des opérations…
Added 4 hours ago
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Senior Associate, Workforce Transformation (Bilingual FR/ENG)
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Added 4 hours ago
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Workforce Transformation Senior Associate
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US State and Local Tax, Senior Associate
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Added 6 hours ago
AC
Allstate Sales Agent Trainee
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Added 6 hours ago
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Human Capital Operational Excellence Manager (Contract)
PwC
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Added 6 hours ago
Intermediate Site Reliability Engineer
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Toronto, ON
SOC 2 & GDPR: Support technical controls, audit evidence, and personal data protection.
Added 7 hours ago
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Sustainability Assurance Senior Associate (Bilingual FR/ENG)
PwC
Montreal, QC
- Full-time

MCAP

Renewal Account Manager

Toronto, ON, Canada

$67,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $67,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

This position is responsible for borrower retention and sales programs. Proactively contacting our borrowers with respect to their pending loan maturity and to sell them ancillary products is imperative to the continued growth of MCAP.

This position is assigned a segment of upcoming maturities each month. These loans are the exclusive responsibility of the Renewal Account Manager. Contacting borrowers potentially in advance of, and throughout the 90-days prior to their maturity date. The Account Manager is empowered to make rate offerings, discount terms, and offer incentives to retain business.

This position involves working a wide range of hours deemed to be the best fit for reaching the assigned portfolio of customers. The typical workday ranges from 8:00AM-8:00PM local time.

Being on the frontline, this role will have the opportunity to hear what customers are saying about MCAP products and services, as well as about policies and procedures at renewal / payout.

Sell

Prioritize maturities assigned, determining the best contact strategy to reach borrowers
Make outbound contact (phone/email) with the assigned list and entice the customer to stay with MCAP for their upcoming mortgage renewal
Send personalized offers to borrowers based on conversations
Handle enhanced rate negotiations with borrowers during renewal period

Increase Mortgage Profitability

Focus on profitability – gear customers into terms desired by MCAP
Promote MCAP products/services, discussing conversion, refinance and HMP opportunities

Report Consumer Opinion

Provide feedback and insight to management through different methods of rate intelligence information gathering.

What You Bring To The Team

Sales experience
Mortgage renewals experience preferred
Experience in the finance/mortgage industry
Contact Centre/Retention
Exceptional oral and written communication skills
Excellent organizational and time-management skills
Ability to multi-task in a fast-paced environment
Strong analytical and problem solving skills
Proven ability to foster relationships
Strong customer service skills
Self-driven, motivated with the ability to work independently and in a team environment
Carries out duties with integrity and takes responsibility for actions.
Flexible work hours
High School degree (or equivalent)
Mortgage Agent Course (preferred)

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

Apply About employer

More about this job

Responsibilities

Manage an assigned portfolio of upcoming mortgage maturities by contacting borrowers, negotiating renewal rates and terms, and offering incentives to retain their business. Promote relevant MCAP products and services, focus on profitability, and share customer feedback and rate intelligence with management.

Requirements

Sales experience is required, with mortgage renewal, finance or mortgage industry, and contact centre or retention experience preferred. Candidates should have strong communication, organization, time-management, analytical, problem-solving, relationship-building, and customer service skills, along with a high school diploma or equivalent; a Mortgage Agent Course is preferred.

Skills

Sales
Mortgage Renewals
Customer Retention
Outbound Calling
Rate Negotiation
Customer Service
Oral Communication
Written Communication
Organization
Time Management
Multitasking
Analytical Thinking
Problem Solving
Relationship Building
Integrity
Independent and Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Borrower Retention
Mortgage Renewal
Loan Maturity
Sales Programs
Outbound Contact
Phone
Email
Rate Offers
Rate Negotiation
Discount Terms
Customer Incentives
Mortgage Profitability
Conversion
Refinance
Home Mortgage Protection
Rate Intelligence
Contact Centre
Customer Retention
Financial Services
Real Estate
Mortgage Agent Course

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