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Added 16 mins ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
As a Construction Project Manager, you will liaise directly between our engineering team, contractors, and our clients. This includes coordinating contractor enquiries, request for…
Added 16 mins ago
JH
Manager, Workforce Development
John Howard Society of Victoria
Victoria, BC
- Full-time
John Howard Society of Victoria is seeking a passionate, innovative, and results-driven Manager, Workforce Development to lead our employment and workforce development services.
Added 30 mins ago
P
Compounding Operations Manager
Pharmacy.ca
Toronto, ON
- $95,000 to $120,000 CAD / year
- Full-time
Technical & Regulatory Oversight: Designated Pharmacy Manager
Added 30 mins ago
BO
Senior Youth Worker (Leadership)
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Ottawa, ON
- Full-time
Assist in the development and promotion of program schedules.
Added 30 mins ago
DS
Account Manager
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AB · Edmonton, AB
- Full-time
…the campaign, from the point of handover from the business development…
Added 30 mins ago
CO
Manager, Digital Solutions
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- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 46 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
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Maple Ridge, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 46 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 46 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
CM
Manager, Insolvency
Crowe MacKay LLP
Vancouver, BC
- Full-time
We are looking for a Manager to join our Insolvency & Restructuring team in Vancouver.
Added 1 hour ago
MF
Business Development Manager
Mustang Freightways Ltd.
Canada
- Full-time
Business Development Manager | Freight Logistics Edmonton–Red Deer, Alberta | Full-time, permanent
Added 1 hour ago
P
Workforce Transformation Senior Manager
PwC
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- Full-time
…human resources function, talent management, and organizational development. These individuals offer guidance and support to help clients optimize their workforce, enhance employee…
Added 2 hours ago
Seasonal Retail Sales Consultant - Part time - Vaughan Mills, ON
SWAROVSKI
Vaughan, ON
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 2 hours ago
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Manager, Research and Partnerships
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Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
Jumpstart Refugee Talent is establishing Refugee Lens Investing Canada (RLI Canada), a national research and market-development initiative focused on building the evidence, partnerships and…
Added 2 hours ago
F&
Showroom Assistant, Color & Design Sales
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Toronto, ON
- $20.5 CAD / hour
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Drive showroom sales and contribute to sales targets and KPIs through proactive client engagement, relationship building, and follow-up.
Added 3 hours ago
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Manager, Finance, Performance & Analytics
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Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 3 hours ago
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Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 4 hours ago
B
Senior Interior Designer
BGIS
Toronto, ON
- Full-time
Works closely with project manager, design coordinators, and project teams on conceptual designs, presentations, design development, and production.
Added 5 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
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- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 5 hours ago
R
Senior Manager, Scientific Research and Experimental Development
Ryan
Mississauga, ON
- Full-time
The Scientific Research and Experimental Development (“SR&ED”) Senior Manager (“Senior Manager”) is responsible for assisting clients in identifying and claiming SR&ED tax credits and then…
Added 5 hours ago
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Manager, Constraints Governance & Process Engineering
Connor, Clark & Lunn Financial Group (CC&L)
Toronto, ON
- Full-time
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Added 6 hours ago
AC
Maintenance Manager - Maintenance & Housekeeping
Aramark Canada
Toronto, ON
- Full-time
To develop and maintain an effective working relationship with departmental staff and other home employees and to keep them informed of any changes and developments which may affect them.
Added 6 hours ago
S
Electrical Engineer
SYSTRA
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 6 hours ago
P
Pharmacy Manager
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Lead our brand-new Scarborough pharmacy as Pharmacy Manager, with a genuine path to future partnership. Competitive rate, extended health benefits, and parking available.

MCAP

Renewal Account Manager

Waterloo, ON, Canada
Vancouver, BC, Canada
Toronto, ON, Canada
Calgary, AB, Canada

Salary Range: $67,000 - $80,000 · Full-time

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Job details

Pay: Salary Range: $67,000 - $80,000
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Renewal Account Manager

MCAP at a Glance

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

The Role

This position is responsible for borrower retention and sales programs. Proactively contacting our borrowers with respect to their pending loan maturity and to sell them ancillary products is imperative to the continued growth of MCAP.

This position is assigned a segment of upcoming maturities each month. These loans are the exclusive responsibility of the Renewal Account Manager. Contacting borrowers potentially in advance of, and throughout the 90-days prior to their maturity date. The Account Manager is empowered to make rate offerings, discount terms, and offer incentives to retain business.

This position involves working a wide range of hours deemed to be the best fit for reaching the assigned portfolio of customers. The typical workday ranges from 8:00AM-8:00PM local time.

Being on the frontline, this role will have the opportunity to hear what customers are saying about MCAP products and services, as well as about policies and procedures at renewal / payout.

Sell

Prioritize maturities assigned, determining the best contact strategy to reach borrowers
Make outbound contact (phone/email) with the assigned list and entice the customer to stay with MCAP for their upcoming mortgage renewal
Send personalized offers to borrowers based on conversations
Handle enhanced rate negotiations with borrowers during renewal period

Increase Mortgage Profitability

Focus on profitability – gear customers into terms desired by MCAP
Promote MCAP products/services, discussing conversion, refinance and HMP opportunities

Report Consumer Opinion

Provide feedback and insight to management through different methods of rate intelligence information gathering.

What You Bring To The Team

Sales experience
Mortgage renewals experience preferred
Experience in the finance/mortgage industry
Contact Centre/Retention
Exceptional oral and written communication skills
Excellent organizational and time-management skills
Ability to multi-task in a fast-paced environment
Strong analytical and problem solving skills
Proven ability to foster relationships
Strong customer service skills
Self-driven, motivated with the ability to work independently and in a team environment
Carries out duties with integrity and takes responsibility for actions.
Flexible work hours
High School degree (or equivalent)
Mortgage Agent Course (preferred)

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

Be A Part Of Something Great

MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

Position #: req2268

Employment Status: Permanent Full Time

Location: Multiple Locations Available; Toronto, Waterloo, Vancouver, Calgary - Hybrid 1-2 days/week In-office

Number Of Openings: 4

Department: Renewals

Internal Job Title: Renewal Account Manager

Salary Range: $67,000 - $80,000

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.

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More about this job

Responsibilities

The Renewal Account Manager is responsible for borrower retention and sales programs by proactively contacting borrowers regarding pending loan maturities. They manage a portfolio of loans, negotiate rates, and promote MCAP products to increase mortgage profitability.

Requirements

Candidates should have sales and mortgage renewal experience, preferably within the finance industry. Strong communication, analytical, and customer service skills are required, along with a high school degree or equivalent.

Skills

Sales
Mortgage renewals
Finance industry
Mortgage industry
Retention
Oral communication
Written communication
Organizational skills
Time-management
Multi-tasking
Analytical skills
Problem solving
Relationship building
Customer service
Self-driven
Teamwork

Benefits

Competitive total rewards offering
Continuous learning and development
Formal and informal training

Visa sponsorship

Not detected in the job text

Keywords

Renewal Account Manager
Mortgage
Borrower retention
Loan maturity
Sales
Ancillary products
Portfolio management
Rate negotiation
Mortgage profitability
Refinance
HMP
Customer service
Finance
Mortgage Agent Course
Hybrid
Relationship management
Outbound sales
Lead generation
Data analysis
Communication skills
Time management
Teamwork
Integrity
Professional development
Mortgage finance

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