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MCAP

Sr. Manager, Commercial Portfolio Management

Toronto, ON, Canada

Pay: Salary Range: $115,000 - $130,000
Job type: Full-time
Apply by: Oct 23, 2026
Experience: Minimum 6 years of commercial mortgage experience (primarily comprised of asset management, default and credit related functions)
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

The role is responsible for the administration and oversight of loans insured under various CMHC multi-residential and social housing programs, with an understanding of applicable CREFC guidelines related to CMBS transactions and reporting requirements.

Leveraging their commercial mortgage knowledge and experience, the incumbent contributes to the ongoing growth and management of MCAP’s commercial mortgage portfolio while supporting established quality assurance, risk management, and compliance standards.

CMHC Renewals

Provide ongoing reporting on the CMHC renewal book to Commercial Mortgages Investment Committee with the goal of maximizing both retention and profitability.
Review and approve maturing CMHC loans that are within the incumbent’s delegated authority limits.
As required, support CMG Loan Servicing in completing the execution and registration documents required under the terms of the approved renewal.

Loan Modifications (i.e. assumption, corporate reorganization, release of security)

Prioritize and allocate loan modification requests to the analyst team and ensure timely processing of requests
Assist with any ongoing due diligence items required to successfully complete the modification.
Ensures loan medication requests are completed in accordance with established timelines and internal procedures by allocating work and providing technical guidance as required.
Approve loan modification requests within delegated authority

Portfolio Management

Preparation and oversight of the watchlist that is presented monthly to the Commercial Mortgages Investment Committee
For loans on the watchlist, monitoring and confirming that Borrower’s execute on their commitments to rectify issue(s) that caused the loan to be on the list. (examples Loan Deferrals are recovered, properties damaged by fire are rebuilt, property taxes are brought current etc.)

Default Management

Management of a portfolio of non-performing mortgages compliant with the terms established by MCAP’s investors, CMBS requirements and CMHC guidelines with monthly reporting presented to the Commercial Mortgages Investment Committee.
Collect relevant material to formulate a well-reasoned action plan which is to be circulated for review and approval. To review periodic progress reports consistent with company policy and MCAP’s contractual obligations to its investors and stakeholders.
Independently carry out the terms of approved action plans while maintaining regular dialogue with borrowers, investors, lawyers, property managers, appraisers and realtors as may be required.
Analyze borrower covenants pertaining to default accounts and assess prospects for recovery, work out plan etc. and make recommendation to Director for approval.
Ability to independently oversee monthly cashflow, operating statements, capex etc. for default properties.
Negotiate settlements with borrower covenants per the terms of covenant recovery contracts with our investors or as obligated by CMHC.
Submit monthly arrears report to CMHC
Property management, negotiate & hire 3rd party servicer to manage and maintain property as a mortgage in possession.
Negotiate and execute Listing Agreement, Purchase & Sale Agreement.
Oversees analysts in managing defaulted loans, including legal proceeding, reporting, and execution of workout strategies.
Provide guidance and oversight to ensure consistency, accuracy, and adherence to internal policies and external requirements.

Management, Investor, Rating Agency and Regulatory Reporting

Receive and review regular Precision LM system-generated reports including matured and maturing loans, projected maturities, narrative arrears, non-performing arrears status, and event action items.
Prepare and provide regular management, investor, insurer and regulatory reporting per established parameters or contractual obligations on a monthly, quarterly, semi-annual or annual basis.
Receive, review and consolidate periodic reporting for CMBS accounts as Master and Special servicer and consolidate for submission to the reporting agent.
Maintain and update a tracking system within the Precision LM mortgage system for ongoing and recurring portfolio management duties and surveillance activities.
Track, consolidate and present MCAP’s portfolio management activities to external rating agencies on a regular basis. Respond to rating agency requests on an ad hoc basis as required.

Educational/ Market Knowledge

Review and critically assess mortgage-related publications including appraisals, capitalization rate surveys, environmental investigative summaries and building condition assessment reports.
Maintain current knowledge of commercial real estate, CMHC programs, CMBS requirements, and industry practices necessary to perform portfolio management and default-related responsibilities.
Continuing education, good working knowledge and awareness of commercial real estate, CMHC policies and procedures, CMBS requirements pertaining to the commercial mortgage portfolio including reporting, Pooling and Servicing Agreements, CREFC best practices and the Controlling Class Representative for securitized transactions.
Actively participate in regularly scheduled department or divisional meetings and planning sessions for information, education, review, drafting and refinement of processes, mitigation of risk, skill development and personal career enhancement.

Lead and Manage Staff

Support and champion the company’s Vision, Mission and Values as set out in the Strategic Plan both internally and externally within the industry.
Provide leadership, direction and motivation to staff in order to facilitate the achievement of goals and objectives.
Monitor and manage workloads and resources to meet deadlines and service levels.
Identify staff’s strengths to provide suitable career paths.
Establish goals and provide guidance to encourage development of employees.
Conduct performance reviews to provide staff with feedback.
Develop staff in keeping with succession planning and ongoing business requirements.

Key Success Factors

Superb organizational skills to ensure Borrower requests are handled in a timely manner and ongoing reporting which have specific deadlines are met.
Negotiating skills when dealing with CMHC maturing loans balancing the needs for retention and profit maximization while partnering with the CMG origination team.
Communication and coordination with investment management and servicing to ensure renewed loans can be sold and securitized within CMB designated pools.
Diligent portfolio surveillance to identify potential problem loans early and mitigate exposure to losses.
Resiliency in the area of mortgage enforcement/default management given the potential protracted time frame for resolution.

What You Bring To The Team

Minimum 6 years of commercial mortgage experience (primarily comprised of asset management, default and credit related functions)
Excellent leadership and communication skills to deliver a positive people management experience
Thorough knowledge of conventional commercial loan underwriting for office, retail, industrial and multi-family real estate and other forms of commercial real estate
Strong working knowledge and understanding of CMHC policies and procedures related to multi-unit residential properties
Good understanding of securitization process, CREFC guidelines and CMBS reporting requirements
Experience in default management and resolution of overdue loans and applicable CMHC and CREFC (wherever applicable) guidelines on loan monitoring, collection, reporting restructuring is preferred
University Degree in Business/Commerce/Economics/Accounting or combination of related experience
Having an Accounting and/ or CFA designation is considered an asset. Candidates working towards completion of a designation will be considered

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

Position #: req2199

Employment Status: Permanent Full Time

Location: Toronto; Ontario

Number Of Openings: 1

Department: Commercial Mortgage

Internal Job Title: Sr. Manager, Portfolio Management

Salary Range: $115,000 - $130,000

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More about this job

Responsibilities

Oversee commercial mortgage renewals, loan modifications, portfolio surveillance, and default resolution while ensuring compliance with CMHC, CMBS, CREFC, investor, and internal requirements. Lead and develop staff, manage reporting to committees and external stakeholders, and coordinate workout strategies and property-related actions for non-performing loans.

Requirements

Requires at least six years of commercial mortgage experience, particularly in asset management, defaults, and credit, along with strong leadership and communication skills. Candidates should have commercial real estate underwriting knowledge, familiarity with CMHC policies and CMBS/CREFC requirements, and a university degree in a related field or equivalent experience; accounting or CFA credentials are an asset.

Skills

Default Management
Credit Analysis
Loan Underwriting
Loan Modifications
Portfolio Surveillance
Risk Management
Regulatory Reporting
CMHC Program Knowledge
CMBS Reporting
CREFC Guidelines
Securitization
Negotiation
Staff Leadership
Investor Relations
Financial Analysis

Visa sponsorship

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Keywords

Commercial Mortgages
Portfolio Management
CMHC
CMBS
CREFC
Loan Servicing
Loan Renewals
Loan Modifications
Default Management
Mortgage Underwriting
Credit Analysis
Asset Management
Securitization
Pooling and Servicing Agreements
Risk Management
Quality Assurance
Regulatory Reporting
Investor Reporting
Rating Agency Reporting
Portfolio Surveillance
Watchlist Management
Workout Strategies
Mortgage Enforcement
Cash Flow Analysis
Commercial Real Estate
Multi-Residential Properties
Property Management
Staff Development
Precision LM
CFA

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