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Added 26 mins ago
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Software Engineer - Factory Apps - Intern
Altera
Toronto, ON
- Full-time
…religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status,…
Added 1 hour ago
Director, Network & Security AI and Automation
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Winnipeg, MB · London, ON · Toronto, ON
Engineer AIOps capabilities that integrate telemetry and service context to improve observability, correlate events, detect anomalies, and support proactive issue detection and response.
Added 2 hours ago
Staff FullStack Engineer, Secures AI
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Toronto, ON
As a Staff Fullstack Engineer on the Okta Secures AI team, your mission is to build the industry's first Identity Security Fabric for the agentic era. You are the architect of our unified…
Added 2 hours ago
AM
DSP Applications Engineer
Advanced Micro Devices, Inc
Ottawa, ON
- Full-time
You are an experienced DSP engineer who understands how algorithms map onto hardware and enjoys solving problems at the intersection of software, architecture, and customer applications.…
Added 2 hours ago
Production Support Engineer
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Toronto, ON
Capgemini is looking for a Production support Engineer to work for the Commercial Line of Business. An ideal candidate should be the one that has experience as outlined below :-
Added 3 hours ago
Oracle EPM Engineer
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Software Developer, Data Engineering
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Toronto, ON
…our day-to-day operations. We are looking for a Senior Data Engineer to build and maintain foundational datasets that will allow us to reliably and efficiently power decision making at…
Added 4 hours ago
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Software Engineer II - Online & Mobile Backend Developer
TD
London, ON · Toronto, ON
- Full-time
You will have the opportunity to work as a Software Engineer on our Online & Mobile backend team.
Added 4 hours ago
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Maintenance Team Leader
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- Full-time
Coordinates work assignments of Maintenance Technicians with the Capital Projects Engineer and Production Team Lead
Added 4 hours ago
Sr. AI Researcher, Agentic Systems
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Canada
The Sr. AI Research Engineer will build agentic systems that reason across the full OpenSpace data record: 360° imagery, point clouds, BIM models, drawing sets, and specifications, plus the…
Added 4 hours ago
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Field Support Engineer II
''
Toronto, ON
- Full-time
The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will…
Added 5 hours ago
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Senior QA Engineer Position for Xsolla's Smart Wallet in Web3
Xsolla
Canada
- Full-time
We are looking for a Senior QA Engineer who has tested real on-chain products - the contracts and the transactions, not only the web app in front of them. You will own quality for Xsolla's…
Added 5 hours ago
Staff Software Engineer, Identity Threat Protection
Okta
Toronto, ON
Okta is seeking a Staff Software Engineer to be a driving force on the ITP engineering team. This is your chance to dive into the deep end and solve the most critical and complex security…
Added 5 hours ago
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Field Support Engineer II
McCain Foods
Toronto, ON
- Full-time
The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will…
Added 5 hours ago
Senior Security Engineer, AWS Foundational Services Security
Amazon
Vancouver, BC
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Added 6 hours ago
Systems Software Engineer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
We're looking for a Systems Software Engineer or someone interested in expanding their knowledge in the Systems area. Our Systems Engineers maintain a broad view of the game and engine…
Added 6 hours ago
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AI Engineering Specialist
BlackBerry
Toronto, ON · Waterloo, ON
- Full-time
Cloud certifications such as AWS Certified Machine Learning / AI Practitioner or Microsoft Azure AI Engineer Associate.
Added 6 hours ago
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Senior Software Developer - CI/CD and Software Development Tools
General Motors
Markham, ON
- Full-time
We are seeking a highly skilled and experienced Senior Software Engineer to join the Continuous Integration/Continuous Deployment (CI/CD) and Embedded Software Development Tools…
Added 7 hours ago
Senior AI Engineer, IT Solutions 1 1
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Toronto, ON
We are seeking a highly motivated and technically proficient AI Engineer to join our growing Data & Analytics team. In this role, you will be a key liaison between business stakeholders and…
Added 7 hours ago
Senior Data Engineer
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Vancouver, BC
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an…
Added 10 hours ago
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Staff Software Engineer, Payroll Calculation
Rippling
Toronto, ON
- Full-time
We’re looking for a Staff Software Engineer to help lead this work. This is a hands-on technical leadership role for an engineer who wants to build mission-critical systems, set…
Added 17 hours ago
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Technical Documentation & BOM Specialist
Actalent
Ottawa, ON
- $30 to $50 CAD / hour
- Contract
…focused on next-generation high-speed networking technology. The engineer will be responsible for inspecting, documenting, and managing components in test stations, ensuring accurate bills…
Added 19 hours ago
OT
Lead Quality Assurance Developer
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
The Lead Quality Assurance Engineer owns QA strategy, governance, reporting, and execution across enterprise programs. This role leads teams through integration, functional, regression,…
Added 20 hours ago
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Principal Design Engineer
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Vancouver, BC
- Full-time
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Added 20 hours ago
F
Project Manager II
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McCain Foods

Field Support Engineer II

Toronto, ON, Canada

Compensation Package: $58,800.00 - $78,500.00 . · Full-time

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Job details

Pay: Compensation Package: $58,800.00 - $78,500.00 .
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Position Title: Field Support Engineer II

Position Type: Regular - Full-Time

Grade: Grade 04

Requisition ID: 45122

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

About The Role.

The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will provide end-to-end technology support for more than 200 users across a corporate office environment, including white-glove support for senior leaders.

You will take ownership of onsite IT services and partner with local and global teams to maintain reliable operations. You will also help advance automation, AI, data, and digital adoption to improve productivity, user experiences, and business decision-making.

What You’ll Be Doing.

Provide end-to-end onsite and remote IT support across end-user computing and site technology infrastructure, helping ensure the availability and reliability of business-critical systems.
Deliver white-glove technical support for senior leaders and resolve issues involving desktops, laptops, peripherals, mobile devices, and local applications.
Manage meeting-room and collaboration technologies to support seamless onsite, remote, and hybrid meetings.
Administer, monitor, maintain, and troubleshoot local servers, backups, data restoration processes, and related site infrastructure.
Identify and advance AI, data science, automation, and digital use cases that improve office productivity and decision-making.
Support the responsible deployment and adoption of AI-enabled solutions, including user enablement, training, and change communications.
Execute Evergreen refresh activities for PCs, networks, and servers while maintaining accurate IT asset records through HAM Pro.
Ensure local IT infrastructure is secure, reliable, operational, and aligned with global IT standards, escalating exceptions to the appropriate regional IT leader.
Manage or coordinate physical security systems, endpoint security controls, IT procurement activities, and mobile device administration.
Act as a trusted connection between Digital Technology and the local business, translating complex technical issues into clear, professional updates for senior leaders and other stakeholders.
Perform software testing and deployments, sharing feedback with Global IT teams to improve operational efficiency and user adoption.
Partner with internal teams, external vendors, service providers, and technology partners to resolve issues and deliver consistent IT services.

What You’ll Need To Be Successful.

Bachelor’s degree in Information Technology, Engineering, Data Science, Artificial Intelligence, Automation, or a related field.
At least five years of relevant industry experience, preferably including white-glove technical support for senior leadership.
Experience working in a global IT support environment and collaborating effectively with geographically distributed teams.
Strong hands-on experience with Windows desktop environments, Active Directory, Windows Server, and Microsoft 365.
Practical experience designing, integrating, or operationalizing large language models and small language models using platforms such as OpenAI, Anthropic Claude, or similar technologies.
Understanding of AI model selection, prompt engineering, APIs, security considerations, fine-tuning, and enterprise-scale deployment within IT or data platforms.
Demonstrated ability to deliver AI-enabled productivity, automation, or data-driven solutions with measurable improvements to business outcomes.
Working knowledge of endpoint security, malware prevention, cybersecurity practices, and PC security controls.
Proficiency with IT service management processes, including incident, problem, and change management, along with experience using ServiceNow.
Understanding of physical security systems, IT asset management, Evergreen refresh programs, and tools such as HAM Pro.
Knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VPNs, and network troubleshooting, is considered an asset.
Strong customer service, communication, and stakeholder-management skills, with the ability to influence and support employees at all organizational levels.
Demonstrated problem-solving, prioritization, time-management, and change-leadership capabilities.
Ability to remain composed under pressure, manage competing priorities, and stay current with emerging technologies.

About The Team.

You will join the Infrastructure & Operations organization and report to the Manager, Regional Service Delivery. As a senior individual contributor with no direct reports, you will serve as the primary onsite Digital Technology contact for the Toronto Head Office.

The role works closely with business clients, Network Services, Application Support, IT Architecture, IT Service Management, IT Security, IT Operations, Facilities, and Security teams. You will also coordinate with external vendors, partners, and service providers to maintain reliable technology services and deliver a consistent employee experience.

About McCain.

Click Here to learn more about McCain and how we provide opportunities to make an impact that matters.

Leadership principles.

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

AI & Digital Capabilities.

At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture.

The McCain Experience.

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.

Our purpose is grounded in building meaningful relationships. We’re big believers in the power of working together in person - it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.

I reorganized the original description into the global salaried template, consolidated overlapping responsibilities, corrected wording and punctuation, and preserved the role’s technical, AI, service-delivery, and stakeholder requirements.

Compensation Package: $58,800.00 - $78,500.00 . CAD annually + Bonus Eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with applicable law and can vary by work level, location, and nature of the role. Additional benefit detail available during the application process.

Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work - and at home.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know, and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.

Job Family: Information Technology

Location(s): CA - Canada : Ontario : Toronto

Company: McCain Foods (Canada)

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More about this job

Responsibilities

Provide onsite and remote IT support for the Toronto Head Office, including executive support, meeting-room technology, servers, backups, endpoint security, mobile devices, and local infrastructure. Advance AI, automation, and digital adoption while coordinating with global IT teams, business stakeholders, and vendors to maintain reliable services and accurate asset records.

Requirements

Requires a bachelor’s degree in IT, engineering, data science, AI, automation, or a related field, plus at least five years of relevant experience. Candidates should have hands-on expertise in Windows, Active Directory, Windows Server, Microsoft 365, enterprise AI/LLM solutions, cybersecurity, IT service management, and strong customer service and communication skills.

Skills

End-User IT Support
White-Glove Executive Support
Windows Desktop Support
Active Directory
Windows Server
Microsoft 365
Large Language Models
Prompt Engineering
AI Deployment
Automation
Endpoint Security
ServiceNow
IT Asset Management
Network Troubleshooting
Incident Management
Stakeholder Management

Benefits

Health Coverage
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Retirement Savings Benefits
Medical Leave
Family Leave
Bereavement Leave
Vacation
Holidays
Company-Supported Volunteering Time
Mental Health Resources
Bonus Eligibility

Visa sponsorship

Not detected in the job text

Keywords

Windows
Active Directory
Windows Server
Microsoft 365
OpenAI
Anthropic Claude
Large Language Models
Small Language Models
Prompt Engineering
APIs
Fine-Tuning
ServiceNow
HAM Pro
Evergreen Refresh
IT Asset Management
Endpoint Security
Malware Prevention
Cybersecurity
TCP/IP
DNS
DHCP
VPN
Incident Management
Problem Management
Change Management
Data Science
Automation
Backup and Data Restoration
Meeting-Room Technology
Mobile Device Administration

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