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On Call Ground School Instructor
CAE
Montreal, QC
- Part-time
CAE is seeking a dynamic and professional Part Time Ground School Instructor to deliver engaging, high‑quality technical and operational training to aviation professionals. This role is…
Added 46 mins ago
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Software Engineer II Full Stack (Branch Systems)
TD
London, ON · Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 46 mins ago
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Site Reliability Engineer Lead
TD
Toronto, ON
- Full-time
…annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this…
Added 46 mins ago
C
Full Stack Senior Engineering Lead - Inventory Orchestration
Citi
Mississauga, ON
- Full-time
● Serve as a technology subject matter expert for full-stack microservice architecture, providing technical leadership and direction for internal and external stakeholders.
Added 46 mins ago
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QA Intern (May 2027, 12 months)
SOTI
Mississauga, ON
- Full-time
Design, develop and document application test scenarios and test cases based on software requirements and technical specifications for all SOTI’s product offerings.
Added 46 mins ago
Gameplay Animator (Apex Legends)
Electronic Arts
Vancouver, BC
…time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant…
Added 1 hour ago
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Capital Asset Manager (Manitoba)
Extendicare
MB · Extendicare Inc (Steeles Ave.)
- Full-time
Ability to read and interpret blueprints, drawings, and technical documentation.
Added 1 hour ago
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HVAC Service Dispatcher
CyberCoders
ON · Ontario, Canada
- Full-time
Ability to read and interpret service requests, work orders, and basic technical information.
Added 1 hour ago
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Wealth Insurance Advisor
TD
Markham, ON · Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 1 hour ago
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Project Manager II, Payments
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 1 hour ago
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Manager, Compliance – Model and Data Governance
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 hours ago
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Java Developer
Citi
Mississauga, ON
- Full-time
Assess risk considerations when making technical decisions, ensuring solutions meet compliance standards and uphold the reliability of client-facing systems.
Added 2 hours ago
Director, Network & Security AI and Automation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…expertise in automation, AI-enabled operations, AI security, and technical leadership. You will establish reusable engineering patterns and use AIOps to strengthen operational visibility,…
Added 2 hours ago
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Software Development Engineer
Teledyne Technologies Incorporated
Edmonton, AB · Canada - Edmonton, AB
- Full-time
Required: Experience leading software projects or major technical initiatives.
Added 2 hours ago
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Paid Social, Assistant
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Update competitive media reports and technical support for presentation materials
Added 2 hours ago
Lab Technical Assistant (BCGEU)
LifeLabs
Burnaby, BC
As a Lab Technical Assistant, you will be responsible for the preparation, setup, and limited test processing of specimens in the laboratory, and help deliver better health outcomes for…
Added 3 hours ago
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Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 3 hours ago
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Specialized HR Manager
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 3 hours ago
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Vendor Manager II (IT Sourcing)
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 3 hours ago
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Audit Manager II ( Business Intelligence Engineering)
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 3 hours ago
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Senior Manager, Data Science – Marketing Measurement & Analytics
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 3 hours ago
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Sr Learning and Experience Designer
BMO
Toronto, ON · FCP
- Full-time
Provides specialized consulting, analytical and technical support.
Added 3 hours ago
Director, Bid Strategy & Pricing
Lyft
Montreal, QC
Shape solutions and commercial offers with Operations, Technical, Finance, and Legal so they are competitive, deliverable, and profitable.
Added 3 hours ago
Intermediate Data Analyst - Value Partners Investments- 12 Month Term
The Canada Life Assurance Company
Winnipeg, MB
This position offers an exciting opportunity to collaborate with business partners, technical teams, and data experts while supporting a growing data-driven culture. Success in this role…
Added 3 hours ago
PG
Media Planning, Assistant
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Assist with billing process • Responsible for updating blocking charts, budgets, and budget summaries • Update competitive media reports and technical support for presentation materials

McCain Foods

Field Support Engineer II

Toronto, ON, Canada

Compensation Package: $58,800.00 - $78,500.00 . · Full-time

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Job details

Pay: Compensation Package: $58,800.00 - $78,500.00 .
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Position Title: Field Support Engineer II

Position Type: Regular - Full-Time

Grade: Grade 04

Requisition ID: 45122

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

About The Role.

The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will provide end-to-end technology support for more than 200 users across a corporate office environment, including white-glove support for senior leaders.

You will take ownership of onsite IT services and partner with local and global teams to maintain reliable operations. You will also help advance automation, AI, data, and digital adoption to improve productivity, user experiences, and business decision-making.

What You’ll Be Doing.

Provide end-to-end onsite and remote IT support across end-user computing and site technology infrastructure, helping ensure the availability and reliability of business-critical systems.
Deliver white-glove technical support for senior leaders and resolve issues involving desktops, laptops, peripherals, mobile devices, and local applications.
Manage meeting-room and collaboration technologies to support seamless onsite, remote, and hybrid meetings.
Administer, monitor, maintain, and troubleshoot local servers, backups, data restoration processes, and related site infrastructure.
Identify and advance AI, data science, automation, and digital use cases that improve office productivity and decision-making.
Support the responsible deployment and adoption of AI-enabled solutions, including user enablement, training, and change communications.
Execute Evergreen refresh activities for PCs, networks, and servers while maintaining accurate IT asset records through HAM Pro.
Ensure local IT infrastructure is secure, reliable, operational, and aligned with global IT standards, escalating exceptions to the appropriate regional IT leader.
Manage or coordinate physical security systems, endpoint security controls, IT procurement activities, and mobile device administration.
Act as a trusted connection between Digital Technology and the local business, translating complex technical issues into clear, professional updates for senior leaders and other stakeholders.
Perform software testing and deployments, sharing feedback with Global IT teams to improve operational efficiency and user adoption.
Partner with internal teams, external vendors, service providers, and technology partners to resolve issues and deliver consistent IT services.

What You’ll Need To Be Successful.

Bachelor’s degree in Information Technology, Engineering, Data Science, Artificial Intelligence, Automation, or a related field.
At least five years of relevant industry experience, preferably including white-glove technical support for senior leadership.
Experience working in a global IT support environment and collaborating effectively with geographically distributed teams.
Strong hands-on experience with Windows desktop environments, Active Directory, Windows Server, and Microsoft 365.
Practical experience designing, integrating, or operationalizing large language models and small language models using platforms such as OpenAI, Anthropic Claude, or similar technologies.
Understanding of AI model selection, prompt engineering, APIs, security considerations, fine-tuning, and enterprise-scale deployment within IT or data platforms.
Demonstrated ability to deliver AI-enabled productivity, automation, or data-driven solutions with measurable improvements to business outcomes.
Working knowledge of endpoint security, malware prevention, cybersecurity practices, and PC security controls.
Proficiency with IT service management processes, including incident, problem, and change management, along with experience using ServiceNow.
Understanding of physical security systems, IT asset management, Evergreen refresh programs, and tools such as HAM Pro.
Knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VPNs, and network troubleshooting, is considered an asset.
Strong customer service, communication, and stakeholder-management skills, with the ability to influence and support employees at all organizational levels.
Demonstrated problem-solving, prioritization, time-management, and change-leadership capabilities.
Ability to remain composed under pressure, manage competing priorities, and stay current with emerging technologies.

About The Team.

You will join the Infrastructure & Operations organization and report to the Manager, Regional Service Delivery. As a senior individual contributor with no direct reports, you will serve as the primary onsite Digital Technology contact for the Toronto Head Office.

The role works closely with business clients, Network Services, Application Support, IT Architecture, IT Service Management, IT Security, IT Operations, Facilities, and Security teams. You will also coordinate with external vendors, partners, and service providers to maintain reliable technology services and deliver a consistent employee experience.

About McCain.

Click Here to learn more about McCain and how we provide opportunities to make an impact that matters.

Leadership principles.

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

AI & Digital Capabilities.

At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture.

The McCain Experience.

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.

Our purpose is grounded in building meaningful relationships. We’re big believers in the power of working together in person - it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.

I reorganized the original description into the global salaried template, consolidated overlapping responsibilities, corrected wording and punctuation, and preserved the role’s technical, AI, service-delivery, and stakeholder requirements.

Compensation Package: $58,800.00 - $78,500.00 . CAD annually + Bonus Eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with applicable law and can vary by work level, location, and nature of the role. Additional benefit detail available during the application process.

Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work - and at home.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know, and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.

Job Family: Information Technology

Location(s): CA - Canada : Ontario : Toronto

Company: McCain Foods (Canada)

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More about this job

Responsibilities

Provide onsite and remote IT support for the Toronto Head Office, including executive support, meeting-room technology, servers, backups, endpoint security, mobile devices, and local infrastructure. Advance AI, automation, and digital adoption while coordinating with global IT teams, business stakeholders, and vendors to maintain reliable services and accurate asset records.

Requirements

Requires a bachelor’s degree in IT, engineering, data science, AI, automation, or a related field, plus at least five years of relevant experience. Candidates should have hands-on expertise in Windows, Active Directory, Windows Server, Microsoft 365, enterprise AI/LLM solutions, cybersecurity, IT service management, and strong customer service and communication skills.

Skills

End-User IT Support
White-Glove Executive Support
Windows Desktop Support
Active Directory
Windows Server
Microsoft 365
Large Language Models
Prompt Engineering
AI Deployment
Automation
Endpoint Security
ServiceNow
IT Asset Management
Network Troubleshooting
Incident Management
Stakeholder Management

Benefits

Health Coverage
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Retirement Savings Benefits
Medical Leave
Family Leave
Bereavement Leave
Vacation
Holidays
Company-Supported Volunteering Time
Mental Health Resources
Bonus Eligibility

Visa sponsorship

Not detected in the job text

Keywords

Windows
Active Directory
Windows Server
Microsoft 365
OpenAI
Anthropic Claude
Large Language Models
Small Language Models
Prompt Engineering
APIs
Fine-Tuning
ServiceNow
HAM Pro
Evergreen Refresh
IT Asset Management
Endpoint Security
Malware Prevention
Cybersecurity
TCP/IP
DNS
DHCP
VPN
Incident Management
Problem Management
Change Management
Data Science
Automation
Backup and Data Restoration
Meeting-Room Technology
Mobile Device Administration

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