Bilingual Learning & Development Trainer/Instructional Designer

Job Description

McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec City, Calgary and Vancouver, we provide challenging and rewarding career opportunities across the country. Recognized as one of Canada’s Top 100 Employers for eleven consecutive years and one of Canada’s Best Diversity Employers for fourteen consecutive years, our culture is guided by The McCarthy Way - our shared approach to working with clients and with each other.

The McCarthy Way is built on four core elements: Excellence, through attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to belonging and success; and Innovation, through delivering maximum value by embracing leading-edge technologies and approaches. Together, these principles shape how we work, lead, and grow - every day.

We are recruiting for a Bilingual Learning & Development Trainer/Instructional Designer to join our team and work from any of our offices. 

LSS provides the administrative, legal practice and operational support that enables lawyers and paraprofessionals to work efficiently and deliver high-quality client service. It combines dedicated practice support with shared specialist resources to provide responsive, consistent support across the firm. LSS Learning & Development builds the capabilities employees need to perform effectively today and adapt as their roles, processes and technology evolve.

The employee in this position will be part of a national team, working with lawyers and professionals in all our offices across Canada, where English is the predominant language. This includes working in English or French for clients, lawyers or professionals who understand and communicate only in English or French. Bilingualism (French and English) is therefore a required skill for this position.

As a Bilingual Learning & Development Trainer/Instructional Designer, you will be:

Needs and design

• Collaborating with key stakeholders, managers, LSS Operations Leads and subject matter experts to surface firm-wide and local office training and non-training needs;
• Bringing identified needs to the Training Manager for assessment and prioritization and, once priorities are confirmed, defining performance objectives and developing training programs and materials;
• Developing new hire and modular training curriculum for in-person, virtual and online delivery, working alongside the Training Manager and with LSS Operations Leads on onboarding and mentorship programs;
• Designing and developing facilitator guides, participant materials, slide decks, storyboards, assessments, e-learning modules, scenarios, quick reference guides, videos and microlearning that are clear, concise, accessible and support practical application on the job;
• Using AI tools such as Copilot to support learning design, content development and productivity.

Delivery and coordination

• Delivering workshops, demo sessions, facilitated conversations and training programs in English and French, in person and virtually, for employees across Canada, and creating opportunities for participant practice, discussion, feedback and applied decision-making;
• Reviewing and validating translations of communications and learning materials between English and French, and maintaining learning documentation in both languages;
• Coordinating schedules, classes and participants with managers, business teams and HR. 

Evaluation and improvement

• Collecting and documenting feedback from participants, stakeholders and subject matter experts, and tracking attendance, completion and assessment results, to evaluate training effectiveness and recommend improvements;
• Staying current with trends in adult learning, instructional design, accessibility, virtual facilitation, video development and learning technology.

Projects, technology

• Leading and participating in local and firm-wide projects related to learning, onboarding, process changes or new tools; and
• Maintaining training resources on Workday Learning and supporting learning technology, digital adoption and online learning projects, including testing, implementation support and content updates.

As our ideal candidate, you will distinguish yourself by the following profile:

• Minimum 5 years of experience in learning and development, instructional design, curriculum design, facilitation and content development.
• Solid knowledge of adult education theories and practices.
• Experience developing in-person, virtual and online courses and supporting materials, such as e-learning modules, facilitator guides, participant materials, job aids, videos, microlearning, and assessments.
• Strong facilitation skills in person and virtually, with the ability to engage participants and build practical skills using a variety of techniques, including performance support materials.
• Excellent interpersonal and communication skills, including the ability to work with staff, managers and subject matter experts.
• Excellent oral communication and reading comprehension skills in both English and French.
• Excellent writing skills in at least one of English or French, and strong writing skills in the other; with the ability to validate accuracy of translations completed by others

Skills

• Experience with learning technologies, including an LMS (we use Workday Learning), virtual classroom tools (we use Teams), e-learning authoring tools (we use Articulate Rise), video and screen capture tools (we use Camtasia and Snagit), and Microsoft Office applications. Experience with comparable tools is valued, along with a willingness to learn new systems and adapt to evolving ways of working.
• Strong project management, organization and time-management skills, with the ability to manage multiple priorities and deadlines.

The following are considered assets:

• Knowledge of accessibility standards for digital and print learning materials.
• Experience in a law firm, professional services environment, legal support services or technical software training.

Education or equivalent experience requirements

• Diploma/degree in adult education, instructional design or a related field, or equivalent experience.

As a member of the McCarthy team, you will have access to:

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

How to Apply:

We encourage external candidates to apply online and internal applicants must apply directly through our internal careers portal on Espresso. We look forward to receiving your application.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.