Credit Representative
- Sault Ste. Marie, ON, Canada
Pay: $24.50 per hour · Full-time
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Job details
- Pay
- Pay: $24.50 per hour
- Job type
- Full-time
- Apply by
- Experience
- Ideally 3 years’ experience working in Credit or Accounts Receivable environment
- Posting language
- English
- Posted
Original job description
COME GROW WITH US!
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.
At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow.
We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.
About The Opportunity
McDougall Energy is looking for a detail-oriented Credit Representative with a positive attitude to join our team. Reporting to the Credit Manager, this Credit Representative is responsible for collections, while ensuring customer satisfaction and retention.
Responsibilities Include
We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.
We Offer a Comprehensive Total Rewards Package Including
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.
At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow.
We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.
About The Opportunity
McDougall Energy is looking for a detail-oriented Credit Representative with a positive attitude to join our team. Reporting to the Credit Manager, this Credit Representative is responsible for collections, while ensuring customer satisfaction and retention.
Responsibilities Include
- Monitor customer accounts for compliance with credit policies, review and investigate all past due accounts, and contact customer regarding collection of outstanding balances.
- Review Accounts Receivable aging list and credit warning reports in assigned portfolio of accounts.
- Identify and investigate all past due accounts, budgets, and Non-Sufficient Funds.
- Complete risk analysis for customers with past due accounts.
- Respond to customer inquiries and resolve concerns in a timely, efficient manner resulting in achievement of first call resolution targets.
- Participate in the management of incoming calls.
- Participate and facilitate the management of residential budgets payments.
- Ideally 3 years’ experience working in Credit or Accounts Receivable environment
- Excellent time management and organizational skills, including the ability to effectively prioritize a significant workload
- Ability to handle large volumes of data with attention to detail and high level of accuracy
- Excellent communication, interpersonal and negotiation skills, including the ability to handle sensitive communications
- Excellent analytical and problem-solving skills
- Strong computer proficiency; intermediate knowledge of Microsoft Office Suite; Excel, Word
- Ability to work independently and in a team environment
- Experience working with an ERP system an asset
We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.
We Offer a Comprehensive Total Rewards Package Including
- Pay: $24.50 per hour
- 3 Weeks Paid Vacation
- Employer-matched Group RRSP
- Employer-paid Health & Dental Benefits
- Employee Assistance Program (EAP)
- Healthcare & Lifestyle Spending Account
- Life & Disability Insurance
- Bonus Incentives through Employee and Customer Referral Programs
- Employee & Customer Referral Programs
- Employee Discount & Perks Programs
More about this job
Responsibilities
Monitor assigned customer accounts, review aging and credit warning reports, investigate overdue balances and payment issues, and conduct risk analysis. Contact customers to collect outstanding amounts, resolve inquiries efficiently, and support incoming calls and residential budget payments while maintaining customer satisfaction and retention.
Requirements
Ideally, candidates have three years of experience in credit or accounts receivable, strong organizational and time-management skills, and the ability to manage high volumes of data accurately. The role also calls for excellent communication, interpersonal, negotiation, analytical, and problem-solving skills, proficiency with Microsoft Office, and the ability to work independently and collaboratively; ERP experience is an asset.
Skills
- Credit and Accounts Receivable
- Collections
- Credit Policy Compliance
- Account Monitoring
- Risk Analysis
- Customer Service
- First-Call Resolution
- Negotiation
- Analytical Skills
- Problem-Solving
- Time Management
- Organization
- Data Accuracy
- Microsoft Excel
- Microsoft Word
- ERP Systems
Benefits
- Paid Vacation
- Employer-Matched Group RRSP
- Employer-Paid Health and Dental Benefits
- Employee Assistance Program
- Healthcare and Lifestyle Spending Account
- Life and Disability Insurance
- Employee and Customer Referral Bonuses
- Employee Discount and Perks Programs
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Customer Service & Support
- Energy
Keywords
- Credit
- Accounts Receivable
- Collections
- Credit Policies
- Past-Due Accounts
- Accounts Receivable Aging
- Credit Warning Reports
- Risk Analysis
- Non-Sufficient Funds
- Customer Inquiries
- Customer Retention
- First-Call Resolution
- Residential Budget Payments
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- ERP System
- Oil and Gas
- Petroleum Products