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McDougall Energy Inc.

Customer Service Representative

Thunder Bay, ON, Canada

Pay: $17.60 per hour. · Part-time

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Job details

Pay: Pay: $17.60 per hour.
Job type: Part-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Location: Thunder Bay

About The Opportunity

McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, John Street location.

Reporting to the Site Manager, this position is responsible for:

Providing prompt, efficient and courteous customer service to all customers.
Maintaining a clean, safe, customer friendly work environment.
Ensure all exterior store conditions are maintained to enhance the properties curb appeal.
Ensure accurate operation of cashier systems.
Ensure all paperwork submitted is accurate and balanced.
Adhere to all company policies and procedures as prescribed.
Enforcing age verification for the sales of tobacco, lottery and alcohol products.

About You

The ideal candidate will have:

High school diploma or working towards completion
Smart Serve Certification an asset
Friendly enthusiastic and customer service focused
Takes pride in their work
Superior customer service skills with a desire to be part of a performance-driven team
Previous experience in customer service/retail preferred
Must be able to communicate clearly and effectively with customers and coworkers
Ability to stand for long periods of time
Must be able to work night shifts and weekends and holidays

The successful candidate will be required to successfully pass the Retail Smart Serve course if not already certified.

What We Offer

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We Provide a Total Rewards Package That Includes

Pay: $17.60 per hour. Night shift (11pm-7am) premium of $0.52 per hour.
Employee & Customer Referral Programs
Employee Perks Programs
Employer Provided Uniforms and Personal Protective Equipment (PPE)
Employee Assistance Program

About Us

McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of Canada's Best Managed Companies. We credit our success to our talented team and believe in providing them with opportunities to make a meaningful impact on our business and their careers. Join us and help us continue a tradition of meeting the needs of our customers and our communities and connecting them to the energy solutions of today and tomorrow.

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online at www.mcdougallenergy.com/careers

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process

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More about this job

Responsibilities

Provide prompt, courteous customer service; operate cashier systems accurately and ensure paperwork is balanced. Maintain a clean, safe, customer-friendly store and its exterior, follow company procedures, and verify customer age for regulated products.

Requirements

A high school diploma or current enrollment toward completion is sought, and Smart Serve certification is an asset; candidates without it must pass the Retail Smart Serve course. The role calls for strong customer service and communication skills, with retail or customer service experience preferred, and requires standing for extended periods and working nights, weekends, and holidays.

Skills

Customer Service
Retail Operations
Cashier System Operation
Cash Handling
Paperwork Accuracy
Age Verification
Communication
Teamwork
Workplace Safety
Store Cleanliness
Attention to Detail

Benefits

Employee and Customer Referral Programs
Employee Perks Programs
Employer-Provided Uniforms and Personal Protective Equipment
Employee Assistance Program
On-the-Job Training
Professional Courses
Peer Learning

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Cashier Systems
Cash Handling
Paperwork
Age Verification
Tobacco Sales
Lottery Sales
Alcohol Sales
Smart Serve Certification
Retail Smart Serve Course
Store Maintenance
Workplace Safety
Customer Relations
Night Shifts
Weekend Shifts
Holiday Shifts

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