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McDougall Energy Inc.

Customer Service Representative Lead Hand

Thunder Bay, ON, Canada

Pay: $18.73 per hour · Part-time

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Job details

Pay: Pay: $18.73 per hour
Job type: Part-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Customer Service Representative Lead Hand

About The Opportunity

We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Memorial Ave. Thunder Bay location.

Reporting to the Site Manager, this position is responsible for:

Providing prompt, efficient and courteous customer service to all customers.
Maintaining a clean, safe, customer friendly work environment.
Ensure all exterior store conditions are maintained to enhance the properties curb appeal.
Ensure accurate operation of cashier systems.
Ensure all paperwork submitted is accurate and balanced.
Adhere to all company policies and procedures as prescribed.
Enforcing age verification for the sales of tobacco, lottery and alcohol products.
Support and assist the Manager will all aspects of retail operations.

About You

The ideal candidate will have:

High School Diploma or equivalent
Three (3) to five (5) years in customer service
Strong customer service, and organizational skills
Friendly enthusiastic and customer service focused
Superior customer service skills with a desire to be part of a performance-driven team
Must be able to communicate clearly and effectively with customers and coworkers
Ability to stand for long periods of time
Must be able to work night shifts and weekends and holidays
Valid G drivers license and reliable vehicle

The successful candidate will be required to successfully pass the Retail Smart Serve course if not already certified.

What We Offer

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We Provide a Total Rewards Package That Includes

Pay: $18.73 per hour
Employee & Customer Referral Programs
Employee Perks Programs
Employer Provided Uniforms and Personal Protective Equipment (PPE)
Employee Assistance Program

About Us

McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of Canada's Best Managed Companies. We credit our success to our talented team and believe in providing them with opportunities to make a meaningful impact on our business and theircareers. Join us and help us continue a tradition of meeting the needs of our customers and our communities and connecting them to the energy solutions of today and tomorrow.

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online at www.mcdougallenergy.com/careers

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process

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More about this job

Responsibilities

Provide prompt, courteous customer service while maintaining a clean, safe, and customer-friendly store environment. Operate cashier systems accurately, balance paperwork, enforce age verification requirements, and support the manager with retail operations.

Requirements

Applicants should have a high school diploma or equivalent and three to five years of customer service experience, along with strong organizational and communication skills. They must be able to stand for extended periods, work nights, weekends, and holidays, and have a valid G driver's license and reliable vehicle; Retail Smart Serve certification is required if not already held.

Skills

Customer Service
Retail Operations
Cashier System Operation
Cash Handling
Paperwork Accuracy
Organization
Communication
Age Verification
Teamwork
Workplace Safety
Store Maintenance
Customer Relations

Benefits

Employee and Customer Referral Programs
Employee Perks Programs
Employer-Provided Uniforms and Personal Protective Equipment
Employee Assistance Program
On-the-Job Training
Professional Courses
Peer Learning

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Operations
Cashier Systems
Cash Handling
Paperwork Accuracy
Age Verification
Tobacco Sales
Lottery Sales
Alcohol Sales
Retail Smart Serve
Store Maintenance
Workplace Safety
Customer Relations
Organizational Skills
Communication Skills
G Driver's License
Personal Protective Equipment
Night Shifts
Weekend Shifts
Holiday Shifts

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