Service Coordinator
- Sudbury, ON, Canada
- Lively, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 3- 5 years’ service coordination experience
- Posting language
- English
- Posted
Original job description
COME GROW WITH US!
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.
At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.
We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.
About The Opportunity
McDougall Energy is looking for a detailed orientated person to fill the position of Service Coordinator at our Sudbury Branch. Reporting to the Operations Manager, the Service Coordinator is an integral member of the Service team and is responsible for scheduling and dispatching technicians, managing service requests, and ensuring jobs are completed efficiently and to customer satisfaction.
Responsibilities Include
We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.
We Offer a Comprehensive Total Rewards Package Including
The ideal candidate will have:
McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.
At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.
We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.
About The Opportunity
McDougall Energy is looking for a detailed orientated person to fill the position of Service Coordinator at our Sudbury Branch. Reporting to the Operations Manager, the Service Coordinator is an integral member of the Service team and is responsible for scheduling and dispatching technicians, managing service requests, and ensuring jobs are completed efficiently and to customer satisfaction.
Responsibilities Include
- Interfacing customers for service-related inquiries
- Monitoring, managing, prioritizing, and scheduling the following tasks in an efficient manner
- equipment installations
- annual maintenance
- emergency service calls
- regulatory inspections (gas-check / comprehensive)
- Maintaining customer account information
- Registering customers for warranty coverage
- Completing purchase orders for incoming equipment, tanks and materials
- Maintaining inventory levels as required
- Completing other office administration duties as required
We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.
We Offer a Comprehensive Total Rewards Package Including
- Competitive Compensation
- 3 Weeks Paid Vacation
- Employer-matched Group RRSP
- Employer-paid Health & Dental Benefits
- Employee Assistance Program (EAP)
- Healthcare & Lifestyle Spending Account
- Life and Disability Insurance
- Bonus Incentives through Employee and Customer Referral Programs
- Employee Discount & Perks Programs
The ideal candidate will have:
- 3- 5 years’ service coordination experience
- Excellent customer service skills
- Strong interpersonal and communication skills (verbal and written)
- Proficient computer skills and familiarity with Microsoft Office Suite
- Strong organization, time management and problem-solving skills with the ability to multi-task with a sense of urgency in a fast-paced environment
- Ability to work independently as well as in a team environment
- Working knowledge of TSSA, WHMIS & OPA requirements considered an asset
McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.
More about this job
Responsibilities
Coordinate and dispatch technicians while managing, prioritizing, and scheduling equipment installations, maintenance, emergency calls, and regulatory inspections. Handle customer service requests and account information, warranty registrations, purchase orders, inventory levels, and other office administration duties.
Requirements
The ideal candidate has 3–5 years of service coordination experience, strong customer service and communication skills, and proficiency with Microsoft Office. They should be organized, able to manage time and competing priorities in a fast-paced environment, and comfortable working independently and as part of a team; knowledge of TSSA, WHMIS, and OPA requirements is an asset.
Skills
- Service Coordination
- Customer Service
- Scheduling
- Dispatching
- Customer Communication
- Organization
- Time Management
- Problem-Solving
- Multitasking
- Microsoft Office
- Inventory Management
- Purchase Order Processing
- Account Information Management
- Independent Work
- Teamwork
Benefits
- Paid Vacation
- Employer-Matched Group RRSP
- Employer-Paid Health and Dental Benefits
- Employee Assistance Program
- Healthcare and Lifestyle Spending Account
- Life and Disability Insurance
- Employee and Customer Referral Bonuses
- Employee Discount and Perks Programs
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Energy
- Logistics
Keywords
- Service Coordination
- Technician Scheduling
- Dispatching
- Service Requests
- Equipment Installations
- Annual Maintenance
- Emergency Service Calls
- Regulatory Inspections
- Gas Check
- Customer Accounts
- Warranty Coverage
- Purchase Orders
- Inventory Management
- Office Administration
- Microsoft Office Suite
- TSSA
- WHMIS
- OPA
- Petroleum Products
- Oil and Gas