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Added 8 mins ago
KI
Store Manager
Kiokii Inc
Markham, ON
- $57,000 to $67,000 USD / year
- Full-time
We are thrilled to announce the opening of our new store at Tysons Corner Centre in Tysons, Virginia and we are looking for enthusiastic applicants to join our team as a Store Manager.
Added 8 mins ago
Billing Analyst
Metso
Sudbury, ON · Burlington, ON · Montreal, QC · Prince George, BC · Wabush, NL
…business outcomes. You will report to the Project Management…
Added 8 mins ago
CI
Account Executive - Emerging & Commercial Acc
CloudKettle Inc
Toronto, ON
- Up to $120,000 CAD / year
- Full-time
This is an excellent opportunity for a Business Development Manager, Sales Development Manager or other person in a quota carrying role to take the next step in their career. The role is…
Added 8 mins ago
EB
Bilingual Residential Mortgage Underwriter
EQ Bank | Canada's Challenger Bank
Montreal, QC
- Full-time
Added 8 mins ago
Program Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Program Manager, Digital Growth & Enablement is an experienced and highly organized delivery leader within our Centre of Excellence (CoE). This role is responsible for driving the…
Added 8 mins ago
CF
Business Account Manager
Canadian Fiber Optics Corp
Edmonton, AB
- Full-time
We are looking for a driven Business Account Manager who enjoys being in the market, meeting business owners and creating new opportunities. This is a field-focused, quota-carrying sales…
Added 8 mins ago
Mortgage Solutions Manager - Tangerine
Scotiabank
Toronto, ON
The Mortgage Solutions Manager is responsible providing peace of mind to clients and building loyalty by providing customized mortgage solutions and advice. You will use your expertise to…
Added 8 mins ago
T
Actuarial Analyst III
TD
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Pricing Manager, the Senior Actuarial Analyst plays a key role in the end-to-end development of pricing strategies and rate changes. The Senior Analyst contributes to the…
Added 8 mins ago
T
Personal Banker Trainee
TD
Langley (District), BC
- Full-time
Post-Secondary or Undergraduate degree in related field is an asset
Added 8 mins ago
T
Personal Banking Associate
TD
Brampton, ON
- Full-time
Post-Secondary or Undergraduate degree (in related field) preferred
Added 8 mins ago
T
AVP, Analytics, Insights and AI, AI Product
TD
Toronto, ON
- Full-time
Master's degree in computer science, engineering, data science, business, finance or a related field.
Added 8 mins ago
J&
Senior Finance Manager, Surgery Canada
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
We are searching for the best talent for a Senior Finance Manager, Surgery Canada to be in Markham, ON.
Added 8 mins ago
HR Generalist (12-18 Month Limited Term)
Energy Safety Canada
Calgary, AB
Reporting to the Manager, the Human Resources (HR) Generalist will provide guidance and support on all HR related matters to ESC employees. The Generalist will lead and/or support all…
Added 21 mins ago
ND
Glass Plant Manager
Not disclosed yet
Toronto, ON
- Full-time
We are looking for a Plant Manager to be the team leader of our production department. We need a people person who can effectively manage the different teams and build a strong workplace…
Added 21 mins ago
SP
Warehouse Associate
Spark Power ⚡
Mississauga, ON
- Contract
Work directly with the Fleet Manager to successfully establish a field focus approach and fully support the operations of the business.
Added 21 mins ago
A
Senior Accountant
Altis
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
Bachelor’s degree in Accounting, Finance, Business Administration or a related field.
Added 21 mins ago
GB
Project Manager
Green Bridge Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Green Bridge is seeking an experienced and highly organized Project Manager to lead the successful delivery of commercial construction, building improvement, renovation, and specialty…
Added 21 mins ago
M
Billing Analyst
Metso
Montreal, QC
- Full-time
…business outcomes. You will report to the Project Management…
Added 22 mins ago
V
Data Visualization Specialist
Viamo
Remote, Canada
- $80,000 to $95,000 CAD / year
- Full-time
- Remote
Funnel & Churn Analysis: Map and analyze the end-to-end user journey within AVA to support the product manager to identify drop-off points, friction in the user experience, and…
Added 22 mins ago
JO
Outside Sales- Parts & Service- Refuse Equipment
Jetstream of Houston
Concord, ON
- Full-time
Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
Added 22 mins ago
JG
Sales Manager
Jacuzzi Group
Remote, Canada
- Full-time
- Remote
Jacuzzi Group is seeking a Sales Manager to drive sales growth within an assigned territory. This role manages a network of dealers while identifying and developing new market opportunities…
Added 22 mins ago
JG
Sales Manager
Jacuzzi Group
Remote, Canada
- Full-time
- Remote
Jacuzzi Group is seeking a Sales Manager to drive sales growth within an assigned territory. This role manages a network of dealers while identifying and developing new market opportunities…
Added 22 mins ago
JG
Sales Manager
Jacuzzi Group
Remote, Canada
- Full-time
- Remote
Jacuzzi Group is seeking a Sales Manager to drive sales growth within an assigned territory. This role manages a network of dealers while identifying and developing new market opportunities…
Added 22 mins ago
JG
Sales Manager
Jacuzzi Group
Remote, Canada
- Full-time
- Remote
Jacuzzi Group is seeking a Sales Manager to drive sales growth within an assigned territory. This role manages a network of dealers while identifying and developing new market opportunities…
Added 22 mins ago
JG
Sales Manager
Jacuzzi Group
Remote, Canada
- Full-time
- Remote
Jacuzzi Group is seeking a Sales Manager to drive sales growth within an assigned territory. This role manages a network of dealers while identifying and developing new market opportunities…

MCDOUGALL ENERGY INC

IT Operations Analyst

St. Thomas, ON, Canada

Salary: $65,000 - $70,000 · Full-time

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Job details

Pay: Salary: $65,000 - $70,000
Job type: Full-time
Posting language: English

Original job description

COME GROW WITH US!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY:

McDougall Energy is looking for an analytical and methodical individual to fill the position of IT Operations Analyst. Reporting to the IT Services and Operations Manager, the IT Operations Analyst is responsible for providing support for corporate solutions that enhance mission-critical business operations. The IT Operations Analyst will collaborate with department stakeholders to identify, recommend, develop, implement and support technology solutions for all aspects of the organization.

Responsibilities include:

Prioritizing and responding to incoming support requests via multiple support channels and escalate accordingly, based on Service Level Agreements (SLAs).
Document and manage support requests and resolutions in our ticketing system (FreshService).
Provide technical support, training and guidance to end-users and staff.
Troubleshoot and resolve hardware and software issues on user devices both on-site and remotely, including our delivery trucks.
Monitor and analyze IT systems to identify trends and resolve issues.
Develop, document and implement strategies for improving IT systems and processes.
Ensure smooth operation of IT infrastructure and applications.
Collaborate with other teams and departments to ensure seamless support and service delivery.
Coordinate with vendors for procurement of IT assets and services.
Participate in an on-call rotation.

ABOUT YOU:

The ideal candidate will have:

College Diploma or University Degree in Computer Science, Information Technology or a related field.
Previous experience in system administration and/or support role in a medium-to-large enterprise environment.
Proficiency in IT systems, networking and applications; knowledge of operating systems and cloud services.
Strong analytical and troubleshooting skills to identify and resolve complex IT issues.
Excellent verbal and written communication skills to interact and build rapport with users and team members.
Understanding of ITIL key concepts, including Incident and Change Management.
Experience with imaging and deployment of end user devices through automated tools (MDM).
Motivation to stay updated with the latest technology, trends and adapt to new tools and techniques.
Valid G-Class Driver’s License.

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We offer a comprehensive total rewards package including:

Salary: $65,000 - $70,000
4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program (EAP)
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs
Employee Discount & Perks Programs

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online today at www.mcdougallenergy.com/careers.

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted, and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.

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More about this job

Responsibilities

The IT Operations Analyst provides technical support for corporate solutions and manages support requests via the ticketing system. They are responsible for troubleshooting hardware and software issues, monitoring IT systems, and collaborating with stakeholders to implement technology improvements.

Requirements

Candidates must hold a College Diploma or University Degree in Computer Science, Information Technology, or a related field. Previous experience in system administration or a support role within a medium-to-large enterprise environment is required.

Skills

System administration
Technical support
Troubleshooting
Networking
Cloud services
ITIL
Incident management
Change management
MDM
Hardware support
Software support
Communication skills
Analytical skills
FreshService

Benefits

4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
System Administration
Technical Support
Networking
Cloud Services
ITIL
Incident Management
Change Management
MDM
FreshService
Hardware Troubleshooting
Software Troubleshooting
Infrastructure
Procurement
On-call
Petroleum
Energy

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