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Added 13 mins ago
CS
Specialist, Reliability
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
Communicates with Operations and Production teams on reliability project milestones and potential impact on equipment.
Added 13 mins ago
CM
Business Risk Management Analyst
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Business Risk Management Analyst plays a critical role in supporting the Business Risk Management team by sourcing, integrating, and analyzing data to enable robust, insightful…
Added 14 mins ago
Senior Analyst, Ancillary Revenue - 18 Month Term
WestJet Group
Calgary, AB
…B; it’s about where your story takes off. As our new Senior Analyst, Ancillary Revenue, you will be the business owner and subject matter expert for one of our ancillary revenue streams.…
Added 29 mins ago
Billing Analyst
Metso
Sudbury, ON · Burlington, ON · Montreal, QC · Prince George, BC · Wabush, NL
We collaborate closely with customers, service teams, engineering, procurement, operations, and external vendors. Our team is based across North America, and our ways of working emphasize…
Added 29 mins ago
M
Data, Analytics and AI Business Consultant
Medavie
Dartmouth, NS · ON · NB · NS · MBC NS Local Office Dartmouth
- Full-time
Build a deep understanding of divisional strategy, priorities, operations, workflows and performance measures to identify unmet needs, repeated effort, delays, handoffs, decision…
Added 29 mins ago
C
Third-Party Risk Analyst
Clio
Toronto, ON · Burnaby, BC · Vancouver, BC · Calgary, AB
- Full-time
Added 43 mins ago
TR
Senior Scrum Master
Top Recruitment
Toronto, ON
- Contract
Our client is looking for a Senior Scrum Master who can also work as a Business Analyst within a DevOps environment.
Added 43 mins ago
M
Billing Analyst
Metso
Montreal, QC
- Full-time
We collaborate closely with customers, service teams, engineering, procurement, operations, and external vendors. Our team is based across North America, and our ways of working emphasize…
Added 43 mins ago
Z
Financial Analyst
Zaddons
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Financial Analyst will play a central role in Zaddons’ finance function, with responsibility across month-end close, cash operations, statutory filings, innovation funding claims and…
Added 44 mins ago
V
Data Visualization Specialist
Viamo
Remote, Canada
- $80,000 to $95,000 CAD / year
- Full-time
- Remote
…market-led utility embedded in the daily lives of users and the operations of…
Added 44 mins ago
IF
Senior Data Analyst, Power BI Developer, 14-month temporary mandate
Intact FC
Montreal, QC
- Full-time
The successful candidate will work as a senior Data Analyst, Power BI Developer within the Lab team and will collaborate closely with the AI and Operations teams. Through their expertise,…
Added 44 mins ago
M
Senior Operational Procedure Writer
Maarut
Montreal, QC
- Contract
production, assess the impact of new ways of working on operations and derive
Added 44 mins ago
AUDIT ANALYST
City of Toronto
Toronto, ON
…public funds and the achievement of value for money in their operations. It accomplishes this through value for money/performance audits, information technology and forensic audits,…
Added 58 mins ago
CR
Senior Financial Analyst - FP&A
Clarity Recruitment
Guelph, ON
- $60 to $70 CAD / hour
- Contract
CPG manufacturing experience with multi-plant operations
Added 58 mins ago
TP
Investment Operations Analyst
TDS Personnel
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Our client within wealth management located in Markham requires an Investment Operations Analyst to join their team. This is a hands-on role responsible for the accurate and timely…
Added 58 mins ago
SF
Loss Prevention Analyst
Soul Foods Group
ON · Ontario, Canada
- $68,000 to $75,000 CAD / year
- Full-time
The Loss Prevention Analyst plays a critical role in protecting company assets, supporting operational integrity, and ensuring a strong financial control environment across all Canadian…
Added 58 mins ago
R&
Business Analyst II
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 59 mins ago
SE
Parts Operations Analyst
SMS Equipment Inc.
Acheson, AB
- Full-time
SMS Equipment is looking for a detail-oriented and analytical Parts Operations Analyst to develop reporting, standards, and processes that support Mining Parts operations. This role will…
Added 1 hour ago
P
Operations & Systems Analyst
PreCon
Woodstock, ON
- Full-time
PreCon Precast Limited is seeking a highly organized and detail-oriented Operations & Systems Analyst to support business operations through reporting, systems administration, work order…
Added 1 hour ago
C
Financial Analyst, Defence & Security-EN
CAE
Montreal, QC
- Full-time
In this role, the Financial Analyst will have direct responsibility over a portfolio of projects, with a primary focus on financial analysis, reporting and project accounting activities.…
Added 1 hour ago
M
Operations Lead
Meroka
Montreal, QC
- Full-time
We are looking for an Operations Builder to design and structure our service offerings to our portfolio companies, enabling them administratively, operationally, and financially. This role…
Added 1 hour ago
P
Security Analyst
Punt
Vancouver, BC
- Full-time
This is a mid-level Security Analyst role designed for someone ready to stretch beyond pure ops work - you'll take ownership of detection engineering and compliance programs, work directly…
Added 1 hour ago
PI
Technical Support Analyst
PeopleToGo Inc.
Coquitlam, BC
- $27 to $29 CAD / hour
- Contract
The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to…
Added 1 hour ago
Analyst - Airport Systems
WestJet Group
Calgary, AB
Reporting to the Manager, IT Airport Platforms, the Airport Systems Analyst is a technical resource supporting multiple end user groups and project teams from the Airports business unit.…
Added 1 hour ago
SI
Financial Analyst
Strad Inc.
Calgary, AB
- $80,000 to $100,000 CAD / year
- Full-time
The Financial Analyst delivers financial and operational insight to support Finance, Operations, and senior management. The position partners with business users, finance leaders, and…

MCDOUGALL ENERGY INC

IT Operations Analyst

St. Thomas, ON, Canada

Salary: $65,000 - $70,000 · Full-time

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Job details

Pay: Salary: $65,000 - $70,000
Job type: Full-time
Posting language: English

Original job description

COME GROW WITH US!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY:

McDougall Energy is looking for an analytical and methodical individual to fill the position of IT Operations Analyst. Reporting to the IT Services and Operations Manager, the IT Operations Analyst is responsible for providing support for corporate solutions that enhance mission-critical business operations. The IT Operations Analyst will collaborate with department stakeholders to identify, recommend, develop, implement and support technology solutions for all aspects of the organization.

Responsibilities include:

Prioritizing and responding to incoming support requests via multiple support channels and escalate accordingly, based on Service Level Agreements (SLAs).
Document and manage support requests and resolutions in our ticketing system (FreshService).
Provide technical support, training and guidance to end-users and staff.
Troubleshoot and resolve hardware and software issues on user devices both on-site and remotely, including our delivery trucks.
Monitor and analyze IT systems to identify trends and resolve issues.
Develop, document and implement strategies for improving IT systems and processes.
Ensure smooth operation of IT infrastructure and applications.
Collaborate with other teams and departments to ensure seamless support and service delivery.
Coordinate with vendors for procurement of IT assets and services.
Participate in an on-call rotation.

ABOUT YOU:

The ideal candidate will have:

College Diploma or University Degree in Computer Science, Information Technology or a related field.
Previous experience in system administration and/or support role in a medium-to-large enterprise environment.
Proficiency in IT systems, networking and applications; knowledge of operating systems and cloud services.
Strong analytical and troubleshooting skills to identify and resolve complex IT issues.
Excellent verbal and written communication skills to interact and build rapport with users and team members.
Understanding of ITIL key concepts, including Incident and Change Management.
Experience with imaging and deployment of end user devices through automated tools (MDM).
Motivation to stay updated with the latest technology, trends and adapt to new tools and techniques.
Valid G-Class Driver’s License.

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We offer a comprehensive total rewards package including:

Salary: $65,000 - $70,000
4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program (EAP)
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs
Employee Discount & Perks Programs

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online today at www.mcdougallenergy.com/careers.

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted, and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.

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More about this job

Responsibilities

The IT Operations Analyst provides technical support for corporate solutions and manages support requests via the ticketing system. They are responsible for troubleshooting hardware and software issues, monitoring IT systems, and collaborating with stakeholders to implement technology improvements.

Requirements

Candidates must hold a College Diploma or University Degree in Computer Science, Information Technology, or a related field. Previous experience in system administration or a support role within a medium-to-large enterprise environment is required.

Skills

System administration
Technical support
Troubleshooting
Networking
Cloud services
ITIL
Incident management
Change management
MDM
Hardware support
Software support
Communication skills
Analytical skills
FreshService

Benefits

4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
System Administration
Technical Support
Networking
Cloud Services
ITIL
Incident Management
Change Management
MDM
FreshService
Hardware Troubleshooting
Software Troubleshooting
Infrastructure
Procurement
On-call
Petroleum
Energy

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