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Added 10 mins ago
CO
Communications & Strategic Promotions Specialist
City of Surrey
Surrey, BC
- $96,214 to $113,193 CAD / year
- Full-time
The Communications and Engagement Division is seeking a Communications & Strategic Promotions Specialist to support corporate communications, strategic promotion, and stakeholder relations.…
Added 11 mins ago
C
Client Service Manager, Trade Finance Operations
CIBC
Toronto, ON
- Full-time
…products requested by CIBC clients. TFO works closely with Corporate Credit Products, Financial Institutions (FI) and Global Transaction Banking (GTB) Trade Finance Sales (TF Sales)…
Added 11 mins ago
CE
Legal Counsel
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Senior Manager and Associate General Counsel, Canadian Upstream Legal Operations, the Legal Counsel will play a meaningful role in handling a wide variety of upstream oil…
Added 11 mins ago
B
Mortgage Specialist
BMO
Toronto, ON
- Full-time
…marketing and sales programs to drive business results. Follows corporate policies, operating directives, legal and regulatory…
Added 11 mins ago
BC
Director of Project Controls
Bird Construction
Mississauga, ON
- $260,000 to $290,000 CAD / year
- Full-time
Approve and manage project budgets, expenditures, and financial forecasts, ensuring alignment with corporate objectives.
Added 11 mins ago
W
Early Careers: Work & Rewards Analyst – Toronto – 2027
WTW
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
…consults to a broad array of clients on matters related to corporate governance, legislative and regulatory trends, performance analysis, risk management and compensation plan…
Added 11 mins ago
Design Quality Manager
Mott MacDonald
Toronto, ON · Vancouver, BC · Calgary, AB
Lead the development and implementation of project-specific Project Quality Management Plans (PQMPs), project quality objectives, KPIs, and reporting frameworks in compliance with client,…
Added 11 mins ago
HC
Treasury Funding Associate
Hyundai Capital
Toronto, ON
- Full-time
Position Details: Reporting to the Manager, Treasury Funding as an integral part of the HCCA Treasury team, the Associate, Treasury Funding is charged with maintaining medium and long-term…
Added 27 mins ago
HC
Treasury Funding Associate
Hyundai Capital America
Toronto, ON
- Full-time
Position Details: Reporting to the Manager, Treasury Funding as an integral part of the HCCA Treasury team, the Associate, Treasury Funding is charged with maintaining medium and long-term…
Added 27 mins ago
Lead, Contract Administrator
L3Harris Technologies
Enfield, NS · Mirabel, QC
The Lead, Contract Administrator reports to the Senior Manager of Contracts. The successful incumbent is responsible for:
Added 27 mins ago
UH
Clinical Coordinator - Medical Solutions
University Health Network
Toronto, ON
- Full-time
…new revenue opportunities for UHN. Reporting to the Senior Manager, UHN Medical Solutions, the Clinical Coordinator will be a key member of the International Patient Program, working within…
Added 27 mins ago
UH
Registered Nurse - CICU
University Health Network
Toronto, ON
- Full-time
Opportunities for development and promotions within a large organization
Added 27 mins ago
UH
Clinical Coordinator - Spinal Cord Program
University Health Network
Toronto, ON
- Full-time
Added 27 mins ago
AI
Environmental Health and Safety Advisor
American Iron and Metal
Ajax, ON
- $60,000 to $70,000 CAD / year
- Full-time
Reporting to the AIM Recycling Ontario Environmental Regional Manager, the EHS Advisor works closely with Regional Managers, Branch Managers, and AIM Recycling EHS teams to plan, organize,…
Added 41 mins ago
C
Junior Specialist, Employee Engagement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
Reporting to the Senior Manager, Strategic Alignment and Engagement, the Junior Specialist plays a pivotal role in nurturing corporate culture and enhancing the employee experience within…
Added 41 mins ago
C
Manager, Programming
CBC/Radio-Canada
Regina, SK
- Full-time
CBC Saskatchewan is looking for a program manager to help lead CBC Saskatchewan at a pivotal time in the province’s history. You will report to the Director, Journalism and work alongside…
Added 41 mins ago
Retail Assistant Store Manager - Circle
Fire & Flower Inc.
Saskatoon, SK
The Retail Assistant Store Manager, under the direction of the General Manager, is primarily responsible for the daily business operations of the store including training and supervising…
Added 41 mins ago
Houseperson
Northland Properties
Langley (District), BC · Langley, BC
…compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for…
Added 41 mins ago
LC
Personal Support Worker_Relief (Bargaining Unit Position)
LOFT Community Services
Toronto, ON
- $24.37 CAD / hour
- Full-time
Additional responsibilities may be assigned by the Program Manager and/or designated supervisor to support overall program operations and continuity of care.
Added 56 mins ago
T
Senior Java Developer, TD Securities
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 1 hour ago
T
Customer Account Executive
Tailscale
Vancouver, BC
- Full-time
…you, please don’t just apply on the website. Find the hiring manager, prospect thoughtfully, and tell us why you’re the best candidate for this…
Added 1 hour ago
AK
Environmental Health and Safety Advisor
AIM KENNY U-PULL
Ajax, ON
- $60,000 to $70,000 CAD / year
- Full-time
Reporting to the AIM Recycling Ontario Environmental Regional Manager, the EHS Advisor works closely with Regional Managers, Branch Managers, and AIM Recycling EHS teams to plan, organize,…
Added 1 hour ago
T
Customer Account Executive
Tailscale
Toronto, ON
- Full-time
…you, please don’t just apply on the website. Find the hiring manager, prospect thoughtfully, and tell us why you’re the best candidate for this…
Added 1 hour ago
B&
Outage Manager (Nuclear)
Black & McDonald Limited
Bowmanville, ON
- Full-time
The Outage Manager will plan, organize, direct, control and evaluate outage maintenance projects from start to finish according to schedule, specifications and budget. Emphasis is placed on…
Added 1 hour ago
Senior Manager - Commercial Field Training
Sun Pharmaceutical Industries Ltd
Brampton, ON
The Senior Manager – Commercial Field Training, Canada is responsible for planning and executing training requirements supporting Sun Pharma Canada’s Innovative Medicines portfolio,…

MCDOUGALL ENERGY INC

IT Operations Analyst

St. Thomas, ON, Canada

Salary: $65,000 - $70,000 · Full-time

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Job details

Pay: Salary: $65,000 - $70,000
Job type: Full-time
Posting language: English

Original job description

COME GROW WITH US!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY:

McDougall Energy is looking for an analytical and methodical individual to fill the position of IT Operations Analyst. Reporting to the IT Services and Operations Manager, the IT Operations Analyst is responsible for providing support for corporate solutions that enhance mission-critical business operations. The IT Operations Analyst will collaborate with department stakeholders to identify, recommend, develop, implement and support technology solutions for all aspects of the organization.

Responsibilities include:

Prioritizing and responding to incoming support requests via multiple support channels and escalate accordingly, based on Service Level Agreements (SLAs).
Document and manage support requests and resolutions in our ticketing system (FreshService).
Provide technical support, training and guidance to end-users and staff.
Troubleshoot and resolve hardware and software issues on user devices both on-site and remotely, including our delivery trucks.
Monitor and analyze IT systems to identify trends and resolve issues.
Develop, document and implement strategies for improving IT systems and processes.
Ensure smooth operation of IT infrastructure and applications.
Collaborate with other teams and departments to ensure seamless support and service delivery.
Coordinate with vendors for procurement of IT assets and services.
Participate in an on-call rotation.

ABOUT YOU:

The ideal candidate will have:

College Diploma or University Degree in Computer Science, Information Technology or a related field.
Previous experience in system administration and/or support role in a medium-to-large enterprise environment.
Proficiency in IT systems, networking and applications; knowledge of operating systems and cloud services.
Strong analytical and troubleshooting skills to identify and resolve complex IT issues.
Excellent verbal and written communication skills to interact and build rapport with users and team members.
Understanding of ITIL key concepts, including Incident and Change Management.
Experience with imaging and deployment of end user devices through automated tools (MDM).
Motivation to stay updated with the latest technology, trends and adapt to new tools and techniques.
Valid G-Class Driver’s License.

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We offer a comprehensive total rewards package including:

Salary: $65,000 - $70,000
4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program (EAP)
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs
Employee Discount & Perks Programs

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online today at www.mcdougallenergy.com/careers.

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted, and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.

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More about this job

Responsibilities

The IT Operations Analyst provides technical support for corporate solutions and manages support requests via the ticketing system. They are responsible for troubleshooting hardware and software issues, monitoring IT systems, and collaborating with stakeholders to implement technology improvements.

Requirements

Candidates must hold a College Diploma or University Degree in Computer Science, Information Technology, or a related field. Previous experience in system administration or a support role within a medium-to-large enterprise environment is required.

Skills

System administration
Technical support
Troubleshooting
Networking
Cloud services
ITIL
Incident management
Change management
MDM
Hardware support
Software support
Communication skills
Analytical skills
FreshService

Benefits

4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
System Administration
Technical Support
Networking
Cloud Services
ITIL
Incident Management
Change Management
MDM
FreshService
Hardware Troubleshooting
Software Troubleshooting
Infrastructure
Procurement
On-call
Petroleum
Energy

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